2. Quality of care
Is the process of determining the degree to
which patient care services increase the
probability of desired outcomes and reduce
the probability of undesired outcomes.
4. Quality in the past
Inspection
1875 Taylorism (inspect, detect defects)
Quality control
1925 Shewhart (statistical process control)
Is the process of determining the degree to which patient care services
increase the probability of desired outcomes and reduce the
probability of undesired outcomes
5. Quality Assurance (QA)
1950s Feigenbaum introduce cost of quality
A formal set of activities to review and safeguard
the quality of medical services provided. QA
includes quality assessment and implementation
of corrective actions to address any deficiencies
identified in the quality of care and services
provided to individuals or populations
(Source: National Committee for Quality Assurance)
6. Evolving
Quality management
1950s Deming's approach to quality and
productivity management
Refers to a management process and set of
disciplines that are coordinated to ensure
that the organization consistently meets and
exceeds customer requirements.
basics of QFD (Quality Function Deployment)
7. Quality improvement
Is an ongoing process of
innovation, prevention of
error and staff development
that is used by institutions
who adopt the quality
management philosophy.
8. Quality today
Total quality management
TQM engages all divisions, departments, and levels of the organization. Top
management organizes all of its strategy and operations around customer
needs and develops a culture with high employee participation.
Continuous quality improvement
Is the process of monitoring structure, process, and outcome indicators in
order to identify signal events that will guide health care professionals in
preventing patient care problems and improving already satisfactory patient
services.
