Concept of Quality Management It's components

1. CONCEPT OF QUALITY MANAGEMENT
Shivam Tiwari
22412MDT015
M.Tech (Dairy Technology )
DSFT , IAS , BHU

2. Quality Management
Quality management ensures that an organization, product or
service consistently functions well.
Quality management is focused not only on product
and service quality, but also on the means to achieve it.

3. Quality Management Process
 Objective
 Testing
 Analysis
 Processes
 Improvement
 Procedure
 Effectiveness
 Audit
 Control
 Measure
 Monitoring

5. Quality Planning
 The role of quality planning is to design a process that will be able to meet
established goals under operating conditions.
 A quality plan helps the stakeholders and top-level management check
the progress of a project.
 It (quality plan) determines the scope of what's going to be measured and
what metrics will define whether the project is successful, which makes it
easy for stakeholders to analyse the performance of a project.

6. Quality Control
Quality control (QC) is a procedure or
set of procedures intended to ensure
that a manufactured product or
performed service adheres to a defined
set of quality criteria or meets the
requirements of the client or customer.

7. Objective and Functions of Quality Control
 1. To establish the desired quality standards which are acceptable to the customers.
 2. To discover variations in the raw materials and the manufacturing processes in order to
ensure smooth and uninterrupted production.
 3. To evaluate the methods and processes of production and suggest further
improvements in their functioning.
 4. To study and determine the extent of quality deviation in a product during the
manufacturing process.
 5. To analyse in detail the causes responsible for such deviation.
 6. To undertake such steps which are helpful in achieving the desired quality of the
product.

8. Quality Assurance
 Companies need to assure defects and mistakes are avoided in the
manufacturing of good or the delivery of service, and quality assurance
guarantees consistent results.
 Quality Control focused on providing confidence that quality requirements
will be fulfilled.

10. Quality Improvement
 Quality improvement is a structured approach to evaluating the
performance of systems and processes, then determining needed
improvements in both functional and operational areas.

12. Total Quality Management
 Total Quality management is defined as a continuous effort by the
management as well as employees of a particular organization to ensure
long term customer loyalty and customer satisfaction.

14. Benefits of TQM
 Benefits to the Company Benefits to Customer
 Improvement in quality
 Greater satisfaction
 Reduces waste and defects hence reduced cost
 Better service
 Less no. of problems with product
 Increases productivity
 Results in Faster growth of the company
 Benefits to the employee
 More training and improved abilities
 More recognitions and rewards

15. ISO 9000
 The ISO 9000 family is a set of five quality management systems (QMS)
standards that help organizations ensure they meet customer and
other stakeholder needs within statutory and regulatory requirements
related to a product or service.
 ISO 9001 deals with the requirements that organizations wishing to meet
the standard must fulfill. ISO 9002 is a model for quality assurance in
production and installation. ISO 9003 for quality assurance in final
inspection and test. ISO 9004 gives guidance on achieving sustained
organizational success.

16. Quality Circles
 A quality circle or quality control circle is a group of workers who do the
same or similar work, who meet regularly to identify, analyse and solve
work-related problems. It consists of minimum three and maximum twelve
members in number.
 Normally small in size, the group is usually led by a supervisor or manager
and presents its solutions to management; where possible, workers
implement the solutions themselves in order to improve the performance
of the organization and motivate employees.

19. 5 S
 5S is a workplace organization method that uses a list of
five Japanese words: seiri (整理), seiton (整頓), seisō (清掃), seiketsu (清
潔), and shitsuke (躾). These have been translated as 'sort', 'set in order',
'shine', 'standardize', and 'sustain’.
 The list describes how to organize a work space for efficiency and
effectiveness by identifying and storing the items used, maintaining the
area and items, and sustaining the new organizational system.

20. Conclusion
 Quality management is the act of overseeing all activities and tasks
needed to maintain a desired level of excellence. Quality management
includes the determination of a quality policy, creating and implementing
quality planning and assurance, and quality control and quality
improvement.

21. Reference
 Rose, Kenneth H. (July 2005). Project Quality Management: Why, What and How. Fort Lauderdale,
Florida: J. Ross Publishing. P. 41. ISBN 978-1-932159-48-6.
 Gapp, R., Fisher, R., Kobayashi, K. 2008. Implementing 5S within a Japanese Context: An Integrated
Management System, Management Decision. 46(4): 565-579.
 Jacob Meiners 2022 Discover what a quality circle is. Learn the quality circle definition, explore the
structure of quality circles, and view a quality circle process example. Updated.
 Ciampa, Dan (1992). Total Quality: A User’s Guide for Implementation. Reading, Massachusetts:
Addison-Wesley. P. Xxii. ISBN 9780201549928. OCLC 634190702.

22. THANKS