Its all about how we collaborate to communicate

2. Definition
Communication and Collaboration are interpersonal skills to be present within one’s team as well as with
individuals, agencies and organizations outside one’s immediate work area or span of control (e.g., with
community partners and stakeholders)
Objective
• Identify key elements and principles of communication
• Describe and practice key listening skills
• Identify common communication problems that may be
holding you back
• Understanding individual perception for effective communication

3. COMMUNICATION & ITS TYPES :-
Communication is the imparting or exchanging of information by speaking, writing, or
using other medium .
Communication is basically divided into two parts :
1. Verbal Communication 2. Non – verbal Communication

4. 7 C’s COMMUNICATION
CONCISENESS
COURTSEY CORRECTNESS
CLARITY
COMPLETENESS
CONSIDERATION
CONCERETENESS

6. Process of Listening :
Becoming a GOOD LISTENER requires to understand how LISTENING happens :
Sensing
Recognizing
Interpreting
Evaluating
Responding
Remembering
Process of Listening can only be completed when the message exchanged goes
through these steps to realize and proceed within fraction of seconds .

8. There are 18 different types of LISTENING :
Discriminative
Comprehensive
Informational
Biased
Critical
Appreciative
Empathetic
Sympathetic
Active
Casual
Partial
Initial
Selective
Inactive
Rapport
Reflective
False
Deep

9. Total Number of Teams – 5/6
 Teams are requested to go through the three
types of LISTENING and understand
 Discuss the same and conduct a role play to
make your fellow participants understand the
type
 Duration for each role play – 5 mins
 And the team has to de-brief the type of
listening in 1-2 mins

10. COLLABORATION :
“Two or more people working together to create
something new in support of their shared vision.”
Collaboration is different
from cooperation or coordination in that you collaborate
around a shared vision, and something new is created as
a result of your joint effort.

11. WHY COLLABORATION FAILS ---------

12. The program officer rushes into the administration office. “ I need the keys to
the car right now!” The administrative officer abruptly says that the driver is
about to use the car for other staff members who have reserved in advance.
The program officer insists that his/her task is urgent and others should wait.
They get into an argument, both asserting their authority over the other and
using phases such as “ If you had bothered to read the policy manual…” and
“you are always so bureaucratic! You never let the rules serve the people”!
SCENARIO – 1
What could have been made BETTER in this Conversation through
COLLABORATION

20. THANK YOU