Ramees M.A. is seeking a career in networking and provides a summary of his work experience and qualifications. He has over 5 years of experience working as a desktop support engineer for DHL Express India Pvt. Ltd. and Acute Informatics Pvt. Ltd., where he provided front-line support and troubleshooting. Ramees has a MCA in computer science, is CCNA certified, and has technical skills in Windows, networking protocols, software like VNC and TeamViewer, and programming languages like C# and Java.

1. RAMEES.M.A
#30/02, E7, MRR Garden VOC Street, Kaikankuppam, KK Nagar, Chennai – 600087.
Mobile No. : +91-9952606768, Email ID : rameesma@live.com
CAREER OBJECTIVE
To seek a professionally enriching & challenging career in networking industry this would utilize my skills
and experience toward the organization development.
CAREER SUMMARY
Worked in the DHL Express India Pvt. Ltd., Bangalore (Wipro Infotech client side) on the pay role of
Acute Informatics Pvt. Ltd., Ahmedabad as a Desktop L1 Engineer, April 2014 to December 2014
Roles & Responsibilities :
 To provide front-end or remote support to Desktops, Laptops, OS, and standard office applications
related issues
 Installation, Configuration & maintenance of applications and operating system in the Clients
machine through remotely
 Managing the local systems, Printers, RF Motorolla Scanners, Video conferencing (Polycom)
devices, DVR (CCTV), projectors, access machines located in the client’s site
 To provide first level support for the assets under other Supplier / Vendor Maintenance Ensure
Preventive Maintenance Schedules adhered to by Suppliers.
 Installing and Maintaining Antivirus & taking care of regular updates in client machines too
 Troubleshooting the calls raised in the ticket board (GSN) & closing the tickets on time with respect
to the pre-defined SLA. Also ensuring the end user’s satisfaction on the support provided by me
 Generating & presenting the weekly / monthly report to the IT Manager regarding the logged calls,
pending calls (along with the correct status) & closed calls
 Managing IT Asset Inventory & maintaining records for the current utilization & future
requirements
 Answered all requests for the second line support on the telephone, email and at the helpdesk
 Working exposure with remote software’s like VNC, Dam ware and Team Viewer
 Working exposure with Lenovo, Toshiba, Dell and HP laptops & Desktops
 Working exposure with MS-Outlook & Outlook Express Mail configuration through Exchange
mode
 Working exposure with Active Directory, Installation and configuration of DNS, DHCP and AD
Services
 Working exposure with Wi-Fi modems, routers and switches in a first level support
TECHNICAL SKILLS
 Knowledge on Windows Server 2003/2008/2012, Windows XP/7/8, Red Hat 6.0
 Knowledge on the configuration of Routers & Switches
 Protocols & Standards : VLAN, VTP, RIP, EIGRP, OSPF, NAT, ACL
 Knowledge on Net meeting, VNC, Dame ware and Team Viewer
 Microsoft Office, MS-Outlook
 HTML, CSS, C#, JAVA, SQL Server
 Adobe Photoshop CS 6
CERTIFICATIONS
 Certified as Cisco Certified Network Associate Routing and Switching (CCNA) on 25th
Sep 2013
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2. Cisco Certification ID: CSCO12493602
 Certified as Diploma in Computer Hardware and Networking (DCHN) on Mar 2012
EDUCATIONAL QUALIFICATION
 MCA (2010-2013) from M.Kumarasamy College of Engineering, Karur
University : Anna University, Chennai
Aggregate : 7.93 (CGPA)
 B.Sc.(Computer Science) (2007-2010) from Vysya Arts & Science College, Salem
University : Periyar University, Salem
Aggregate : 50.45%
 Higher Secondary (2005-2007) from Sri Vidya Mandir Higher Secondary School, Salem
Board of Education : State Board
Aggregate : 61.25%
 SSLC (1993-2005) from Pushpa Matriculation School, Salem
Board of Education : Matric
Aggregate : 69.09%
PERSONAL PARTICULARS
Father’s Name : Mr.R.S.Mahaboob Basha (Late)
Mother’s Name : Mrs.B.Sharfunisaa
Date of Birth : 02-10-1988
Sex : Male
Nationality : Indian
Marital Status : Single
PAN Card No. : AWGPR7268D
Passport No. : J2914359
Permanent Address : 31-1/43 Gun Firing Street,
Fort, Salem – 636001,
Tamil Nadu
ramizcrazy@gmail.com,
Languages Known : English, Hindi, Tamil (Read/Write/Speak)
Urdu (Speak)
Notice period : Immediate
DECLARATION
I hereby declare that all the above furnished details are true to the best of my knowledge.
Date :
Place : Chennai ( Ramees.M.A )
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