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Na reputatiemanagement, online marketing en (big) data-analytics ontdekken steeds meer organisaties de kracht van klantinteractie via sociale kanalen (‘engagement’). Hierbij moet wel worden voorkomen dat social media als nieuwe kanalen worden geïmplementeerd, naast de bestaande. Integratie in de klantcontactstrategie is een must, evenals afstemming met social activiteiten in andere afdelingen. Tieto Lead consultant Ernst Kruize schreef samen met Esther Goos een e-boek over klantcontact via social media. Operatie, strategie, HRM en technologie komen allen aan bod. Met cases van UWV, ABN AMRO en De Bijenkorf. Mail ernst.kruize@tieto.com voor de publicatie
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Na reputatiemanagement, online marketing en (big) data-analytics ontdekken steeds meer organisaties de kracht van klantinteractie via sociale kanalen (‘engagement’). Hierbij moet wel worden voorkomen dat social media als nieuwe kanalen worden geïmplementeerd, naast de bestaande. Integratie in de klantcontactstrategie is een must, evenals afstemming met social activiteiten in andere afdelingen. Tieto Lead consultant Ernst Kruize schreef samen met Esther Goos een e-boek over klantcontact via social media. Operatie, strategie, HRM en technologie komen allen aan bod. Met cases van UWV, ABN AMRO en De Bijenkorf. Mail ernst.kruize@tieto.com voor de publicatie
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Are you wondering why everyone is talking about the Flutterwave scandal? You’re not alone! It’s been in the news a lot. We’re going to tell you all about the Flutterwave Scandal in a way that’s easy to get. Keep reading, because we’re going to share the whole story with you. The company Flutterwave is headquartered in San Francisco, California, United States. In 2016, Iyinoluwa Aboyeji, Olugbenga Agboola, and Adeleke Adekoya established Flutterwave. It offers a payment infrastructure to international merchants and payment service providers throughout Africa. The company operates in various African countries including Nigeria, Kenya, Uganda, Ghana, South Africa, and others. They focus on digital payments, helping businesses accept and process payments on various channels like the web, mobile, ATM, and POS. Recently, they’ve been in the news due to allegations of misconduct within the company, which has affected their reputation and value. Flutterwave is an essential player in the African fintech landscape, aiming to drive growth for banks and businesses through digital payment solutions. The Flutterwave scandal involves allegations of misconduct and inappropriate behaviour towards female employees by the company’s co-founder and CEO, Olugbenga Agboola. Reports have surfaced from both current and former employees about bullying, intimidation, and sexual harassment at work. The allegations of inappropriate behaviour towards female employees at Flutterwave, specifically involving the CEO Olugbenga Agboola, were brought to public attention in April 2022.This was when Clara Wanjiku Odero, an ex-employee and current CEO of Credrails, published a Medium post and a series of tweets on April 4, 2022, accusing Flutterwave and Agboola of bullying. These allegations were part of a broader range of misconduct claims that surfaced around the same time The reasons behind the scandal are rooted in accusations of unethical behavior within the company. The allegations suggest a workplace culture that allowed for misconduct and failed to protect employees from harassment and intimidation. Specifically, the Flutterwave scandal refers to the series of events where the CEO was accused of engaging in improper conduct with female colleagues. This led to a broader investigation into the company’s practices and raised serious concerns about the fintech’s corporate governance. The scandal had significant repercussions, including a drop in the company’s stock price and a loss of trust among customers and partners. The trust that customers and investors had in Flutterwave was greatly damaged. People started to doubt the company’s integrity and whether their money and personal information were safe. Market Impact The scandal shook the entire fintech market. Flutterwave’s competitors saw this as an opportunity and started to attract customers who were leaving Flutterwave.
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Designing inclusive products is not only a social responsibility but also a business imperative. This talk delves into the journey of creating accessible hardware products that cater to diverse user needs. Key Topics Covered: 1. Introduction to Inclusive Design - Importance of accessibility in product design - Overview of Comcast's commitment to making products accessible to a wide audience 2. Case Study: Xfinity Large Button Voice Remote - Initial challenges and the evolution of the product - User research and feedback that shaped the design - Key features of the final product and their benefits 3. Designing for Diverse Needs - Understanding human-centered design and its historical context - The impact of designing for people with disabilities on overall product quality - Examples from other industries, such as architecture and industrial design 4. Integrating Accessibility from the Beginning - The cost and efficiency benefits of designing for accessibility from the start - The process of embedding accessibility as a core trait rather than an optional feature 5. Real-World Impact and Continuous Improvement - Insights from in-home studies with users having assistive needs - How continuous feedback and iterative design lead to better products - The role of inclusive research and development practices
Designing for Hardware Accessibility at Comcast
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UXDXConf
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In today’s fast-paced digital world, harnessing the power of artificial intelligence (AI) can significantly enhance productivity and creativity across various domains. With the advent of advanced language models like ChatGPT, developers, marketers, data analysts, and professionals in numerous other fields can now leverage AI-generated prompts to spark innovative ideas and streamline their workflows.
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BT & Neo4j _ How Knowledge Graphs help BT deliver Digital Transformation.pptx
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WSO2CONMay2024OpenSourceConferenceDebrief.pptx
Sean Young Presentation
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Junior Sean Young
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