Hospitality Management has been the choice of thousands of successful hospitality professionals.There are many hotel and hospitality management instituted in India like IHM, AIH, SRIHM etc. they are providing great facility which of hostels, labs etc. in the college campus. The industry of hotel is crucial part which huge growth in future the demand of a hotel institutes is already high the career in hotel management is more and more exiting and attracting.

1. The HospitalityThe Hospitality
Industry and YouIndustry and You
By- Sheila Raheja Institute of Hotel
Management
Bandra (East), Mumbai,
Maharashtra
http://srihm.edu.in/

2. What is Hospitality?What is Hospitality?
“The reception and entertainment of
guests, visitors, or strangers with
liberality and good will”.

3. Objectives of the HospitalityObjectives of the Hospitality
ManagerManager
 As a successful manager in the hospitality industry, you must
exhibit many skills and command much specialized knowledge all
directed toward achieving the managerial objectives listed below:
Make the guest feel welcomed
Make sure things (products & services) work
for the guest
Make sure the operation continues to provide
service and make a profit
 Lets explore each objective individually...

4. Make The Guests FeelMake The Guests Feel
Welcome!Welcome!
 This requires both a friendly manner
on your part toward the guest and an
atmosphere of “liberality and good will”
among the people who work with you in
serving the guest. That often translates
to an organization in which workers get
along well with one another.

5. Make Things Work ForMake Things Work For
The GuestsThe Guests
 Everything needs to be clean and
in working order before the guests step
foot on the establishment. A hospitality
system requires a lot of work and the
manager must see that it is done properly
and maintained at all times.

6. Make sure the operationMake sure the operation
continues to provide servicecontinues to provide service
and make a profit.and make a profit.
As a manager, the key to achieving this objective
lies in achieving a controlled profitable operation.
A good term to describe this management concern is
“conformance to budget.”

7. Brief Summary of Management’s RoleBrief Summary of Management’s Role
in the Hospitality Industryin the Hospitality Industry
There were three main objectives of a
hospitality manager:
◦ Make the Guests Feel Welcome
◦ Make Sure Things Work for the Guests
◦ Make sure the operation continues to provide
service and make a profit.
Simply stated, these objectives suggest that managers must be able to
relate successfully to employees and guests, direct the work of their
operation, and achieve operating goals within a budget - that is, to run
a productive operation within certain constraints.

8. Trends Affecting the Future of theTrends Affecting the Future of the
Hospitality IndustryHospitality Industry
Increasing competition
Emphasis on service
Customers’ growing value consciousness
Changes in marketing and management
made possible by technology

9. Trends Affecting the Future of theTrends Affecting the Future of the
Hospitality IndustryHospitality Industry
Increased responsibility for employees
and managers through employment
Greater diversity of the workforce
Customers’ concerns with security
Consumers’ and governments’ concern
with sanitation
Globalization

10. Contact usContact us
Raheja Education Complex,
Opp. Colgate Ground, Kher Nager,
Bandra (East), Mumbai,
Maharashtra - 400051.
Phone No: 02261966651
02261966666
principal@srihm.edu.in
http://srihm.edu.in/