S&T provided IT infrastructure outsourcing services to several clients, including: 1) Implementing SAP systems and outsourcing IT infrastructure management for Slovakia Steel Mills, helping them build a fully integrated steel production plant. 2) Providing 24/7 technical support and help desk services across 46 offices in Poland for UNIQA insurance, helping reduce IT costs and improve employee efficiency. 3) Designing and implementing advanced network infrastructure for the Mercator retail group across 6 countries, ensuring reliable connectivity for real-time transactions while reducing infrastructure costs.

2. SUCCESS STORY
Slovakia Steel Mills
SAP And Outsourcing Solution For
Slovakia Steel Mills
Start-ups do not only exist for Internet-based business, Project experience, a professional approach and good
but also in older and more traditional industries. In this pricing have made S&T Slovakia the preferred IT partner
sense, Slovakia Steel Mills (SSM) is a relatively young of SSM. The indomitable commitment of S&T helped to
company. It has been founded in 2007 as a wholly build a foundation of mutual trust, enabling one of the
owned subsidiary of Steel Assets Management B.V. in biggest SAP and outsourcing deals ever in Slovakia. S&T
the Netherlands. A new steel and rolling mill is being Slovakia will also take overall responsibility for all the
constructed (Project) at the present time in Strazske, systems over the next three years on an outsourcing
which will directly or indirectly create 750 jobs in the basis.
region.
“The implementation of this system as the core of all
SAP and Outsourcing for success business processes will decisively help us to build up
manufacturing Slovakia Steel Mills as a fully integrated and automated
State-of-the-art steel production is not possible at all production plant.”
without IT support, not to mention the planning and Jan Tusim, General Manager Slovakia Steel Mills
preproduction phases. SSM has planned installation of
an ERP system at the very beginning of the Project, “This project poses a major challenge to our employees,
when the Project Engineer has commenced the first not only due to its scope but also in respect to project
designs of the new plant. management and systems integration.”
Vladimir Hric, BS Manager S&T Slovakia
The project was also a “greenfield” operation for S&T.
The underlying basis for talks with the management was
good, due to the fact that S&T had the best possible
manufacturing industry references. This experience and
the inherent commitment, stipulated in Corporate
Governance on the part of S&T led to an extensive
cooperation with SSM, currently, for period over six S&T
months.
Extant, S&T Slovakia is implementing the SAP systems S&T offer is based on an understanding of user
and installing the connections to the production needs and on meeting those needs with IT
facilities (MES) and central production planning, solutions based on state of the art technology.
including document administration. We provide assistance to our partners in
developing their business operations and results
The coordination with numerous subcontractors and
through the use of advanced information
suppliers has to be perfectly organized. “A large number
technology and a wide range of services, such as
of people had to be motivated and their work
IT consulting, development and implementation,
coordinated in order to define architecture solutions,
as well as the creation of custom IT solutions,
which have been precisely-tailored and competitive”,
processes and systems, maintenance and
recollects his thoughts the S&T key account manager
permanent customer support. S&T group with
Roman Gacik.
about 2.200 employees and a sales of €411m in
General Manager of SSM Jan Tusim is very satisfied with 2009, is the leading provider of IT consulting, IT
the results. “The production process was perfectly solutions and IT services for customers in Central
mapped out“. Tusim manages one of the most and Eastern Europe as in Asia.
technologically advanced steel production plants in
entire Europe.
www.snt-world.com

3. SUCCESS STORY
CBA
S&T Provides Connectivity And
Communication Services To
43 Shops Of CBA
message to the support team that informs the
The customer customer and takes measures to solve the problem.
CBA Asset Management” PLC is a public limited
company with main activity investment in subsidiaries
Benefit to the customer
acting in the retail sector by chains of supermarkets  support from specially trained team of experts,
integrated in a common trade network called “CBA”.  high-quality and optimized technical support,
“CBA Asset Management” PLC has been established in  reduction of IT-costs,
2006 to manage its subsidiaries “CBA - Veliko Turnovo  more resources for core business activities,
Ltd.”, “CBA - Gabrovo Ltd.” and “CBA - Ruse e.o.o.d.”.  state-of-the-art communications technology across
the entire company.
“CBA Asset Management” PLC is the only shareholder
of three subsidiaries: “CBA Trade” Ltd., “CBA Logistics”
Ltd. and “CBA Franchise” LTD.
“CBA Bulgaria” Ltd. was founded in May 2003. By 2007
CBA already have more than 200 shops in the country.
The challenge
CBA operates in Sofia region, East and North-East
Bulgaria. Before signing outsourcing agreement with
S&T, the IT activities in CBA were organized by the
internal IT department. By increasing the number of S&T
shops and the growing demands of advanced use of IT
infrastructure the need for external support became S&T offer is based on an understanding of user
crucial. needs and on meeting those needs with IT
solutions based on state of the art technology.
The project
We provide assistance to our partners in
The infrastructure is entirely based on a Cisco typology developing their business operations and
is chosen to be of the type ‘star’ and every single shop results through the use of advanced
is connected via MAN line to the main customer data information technology and a wide range of
center, located in Veliko Tarnovo, where router Cisco services, such as IT consulting, development
2811 is used. Connection security and data and implementation, as well as the creation of
inviolability are ensured by the use of VPN tunnels custom IT solutions, processes and systems,
with AES128 crypting. An independent channel is maintenance and permanent customer
configured and built between the main and reserve support. S&T group with about 2.200
CBA data centers in order to ensure uninterrupted employees and a sales of €411m in 2009, is
business processes. The transfer between the main the leading provider of IT consulting, IT
and the reserve line takes less than 5 seconds. A solutions and IT services for customers in
monitoring system based on Nagios is also built and Central and Eastern Europe as in Asia.
installed in the S&T data center. It provides 24-hour
monitoring of the quality of the provided service as
well as checks of the physical state of the devices. If a
problem occurrs, the system sends an automatic
www.snt-world.com

4. SUCCESS STORY
MERCATOR GROUP
Business Continuity And Security
Client systems in other countries. With the new
infrastructure solutions, the Mercator Group can
The Mercator Group is one of the largest and most
benefit from services, such as customer monitoring
successful retail chains in South-Eastern Europe and is
enabled by the Mercator Pika Card system and new
present on seven regional markets. These fast growing
video conferencing solutions.
markets have helped Mercator to capture important
market shares, mainly with its large malls in capital Benefits for the client
cities and regional centres. Mercator’s aim is to
 24/7 availability
become the first or second largest fast-moving
 Reduced infrastructure and advanced
consumer goods retailer on each of these markets.
communications costs
Challenge  Comprehensive view of the network and services
(operation monitoring from a single location)
The Mercator Group decided to redesign and optimize
 Premium support and maintenance delivered by
their transaction channels with a payment processing
S&T professionals
centre. Their existing leased and redundant
telecommunication lines were proving to be a large
cost for the company. “Mercator Group d.d. relies on S&T professionals to
By deploying advanced network router and firewall manage firewalls and network components in
solutions, the Mercator Group wanted to ensure that networking segments across six countries. They deliver
their networks and services perform with the same everyday management and configuration tasks as well
levels of reliability and security and reduce costs at the as active control of system operations to ensure
same time. The advanced network infrastructure minimal downtime and rapid disaster recovery. We are
provides reliable connectivity that is required for real- pleased that our collaboration with S&T has given us
time payment transactions and enables proactive the opportunity to work with a reliable and highly
operations monitoring. The Mercator Group intended qualified IT partner with deep expertise and end-to-end
to upgrade this infrastructure with support for the services.
Mercator Pika payment card application. This would Rado Brglez, IT Manager, Mercator d. d.
enable them to improve customer behaviour
monitoring and improve their product portfolio.
This powerful infrastructure also allows Mercator to S&T
deploy new network-based services, such as video
conferencing and voice and video calls between offices S&T offer is based on an understanding of user
to reduce travel and meeting expenses. needs and on meeting those needs with IT
solutions based on state of the art technology.
Project We provide assistance to our partners in
S&T provided seamless, secure, and cost-effective developing their business operations and results
connections between remote Mercator malls and the through the use of advanced information
head office, as well as between the head office and the technology and a wide range of services, such as
payment processing centre. The first stage of the IT consulting, development and implementation,
project required S&T professionals to assess and as well as the creation of custom IT solutions,
analyze the existing equipment, services and general processes and systems, maintenance and
workload for the implemented systems. In permanent customer support. S&T group with
collaboration with business application developers S&T about 2.200 employees and a sales of €411m in
professionals then designed a plan for implementing 2009, is the leading provider of IT consulting, IT
the hardware and software solutions and solutions and IT services for customers in Central
infrastructure upgrades. The upgrade roll-out began in and Eastern Europe as in Asia.
the head office in Ljubljana and was then expanded to
www.snt-world.com

5. SUCCESS STORY
UNIQA
S&T Provides Technical And Help Desk
Support For 46 Offices Of UNIQA
The customer Benefit to the customer
UNIQA Group is among top insurance companies in
The customer was able to provide to it users an
Central Europe, with its headquarters in Austria.
effective support services and reduce the costs of IT
UNIQA offers its products and services through
infrastructure.
different distribution channels – via brokers and
agents, banks and direct sales. UNIQA Group and S&T Services Polska Sp. zo.o. signed
a 3-year contract. The contract also includes IT asset
The challenge management for UNIQA Group and development of
UNIQA Group of insurance firms was looking for a future IT infrastructure strategy.
reliable supplier of helpdesk and support services for
its 46 office locations in Poland. In addition to
reliability the short reaction times were vital for
UNIQA.
The project
Technical support offered by S&T consisted of:
 national service with 4-hour reaction time,
according to proven management methodology and
following strict regulations of Service Level
Agreement,
 24-hours a day help desk that is open 7 days a week
and 365 days a year,
 team of service specialists dedicated to UNIQA
Group who observe highest professional standards
in management of services and network. S&T
Understanding of the Client’s business, partner
approach of S&T to establishing and expanding of S&T offer is based on an understanding of user
service network have brought higher efficiency of end needs and on meeting those needs with IT
users and optimization of IT infrastructure costs (TCO – solutions based on state of the art technology.
Total Cost of Ownership). Technical support and help We provide assistance to our partners in
desk assured the level of services that is agreed and developing their business operations and
suited to individual needs of the Client, allowing at the results through the use of advanced
same time to constantly measure the Client’s information technology and a wide range of
satisfaction in order to improve quality of services. services, such as IT consulting, development
and implementation, as well as the creation of
The solution
custom IT solutions, processes and systems,
S&T proposed a set of services starting with a helpdesk maintenance and permanent customer
that is able to support UNIQA employees and agents support. S&T group with about 2.200
24/7/365. The helpdesk is supporting customers employees and a sales of €411m in 2009, is
employees remotely and if needed engineers are the leading provider of IT consulting, IT
dispatched to solve customer issues in the field. solutions and IT services for customers in
In the course of setting up the services S&T has also Central and Eastern Europe as in Asia.
optimized customers IT infrastructure costs and
improved employee efficiency.
www.snt-world.com

6. SUCCESS STORY
VEČERNJI LIST d.d
It Infrastructure Outsourcing
The customer  To have an access to professional and experienced
excellent trained engineers staff, resources,
Večernji is a contemporary media group founded in
knowledge and technology of S&T
1959 in Zagreb. Since 2000 Večernji list is part of the
 To increase efficiency thanks to improvement of
Austrian media corporation Styria Medien AG. With
technical service and specialist technologies
the development of a unique multi-channel platform
delivered by S&T Hrvatska.
(print/mobile/video news/online) Večernji list is at the
same time the leading innovator on the Croatian Benefit to the customer
media market. With its employees and companies
S&T proposed solution based on outsourcing highly
(Večernji list d.d. Večernji list – prodaja i oglašavanje,
reliable infrastructure to ensure top-quality 24/7
Večernji list digital and Večernjakovaknjiga), a network
service in its own data center. The contract covers
of offices all over Croatia, superior informatics and
server operations and technical support. S&T
technological support and the annual turnover of €50
engineers deliver technical online support and
million, Večernji is a market leader that makes
management of infrastructure every day, round the
information available to its readers everywhere and at
clock. Engineers can remotely access the system and
all times, and has reputation of independent and
solve software problems without having to visit the
critical newspaper. Večernji list is a symbol of daily
data center itself. The customer has gained guaranteed
newspaper in Croatia: 98,7% of of Croatia's population
level of service and simplified procedures for technical
say they are familiar with VEČERNJI LIST.
problems solution and single point of contact.
Večernji is the leading brand on Croatian media Knowledge of the engineers transferred from S&T as
market. well as our methodology and experience are the
guarantee of the project’s success.
The challenge
Like all daily newspaper, Večernji must provide
Internet presence through news portal to assure its
competiveness compared to variety of media such as
free newspapers, radio and television. It strives to be S&T
Internet driven, that responds to the needs and
interests of its readers. S&T offer is based on an understanding of user
Večernji wanted to significantly increase number of its needs and on meeting those needs with IT
visitors on news portal that has all-around accessibility solutions based on state of the art technology.
with strict SLA parameters defined. We provide assistance to our partners in
developing their business operations and results
The project through the use of advanced information
The main goal of the whole outsourcing project was technology and a wide range of services, such as
reduction and better managing of IT costs, starting IT consulting, development and implementation,
with better costs identification and all in a long-term as well as the creation of custom IT solutions,
perspective. There have been additional, important, processes and systems, maintenance and
cooperation goals defined, such as: permanent customer support. S&T group with
about 2.200 employees and a sales of €411m in
 To simplify managing processes through outsourcing
2009, is the leading provider of IT consulting, IT
IT infrastructure and centralization of technical
solutions and IT services for customers in Central
problems solution in order to create one contact
and Eastern Europe as in Asia.
point for all IT problems for the whole portal
 To improve service quality (guaranteed SLA – Service
Level Agreement)
www.snt-world.com

7. SUCCESS STORY
ZVEZA BANK
Integral Solution With S&T Slovenija
Client Advantages for the user
ZVEZA BANK in Klagenfurt is a member of the
 Faster implementation of operations in Slovenia
Raiffeisen Austrian Bank Group and is positioned in the
 Adaptability in terms of scope and new content or
top of the Slovenian money and goods sector of the
growth of banking services – possibility of growth
Koroška region.
and quick adaptation to the requirements of the
Challenge market
 High level of data security
Zveza Bank has approached its arrival on the Slovenian
Support of highly trained expert personnel from S&T
market somewhat differently from other banks, with a
Slovenija
different and an innovative business model, due to the
maturity of the market. Its goal was to implement
100% Internet banking. Not the kind of Internet
banking known in Slovenia and offered by other banks.
They have introduced Internet Diba, which, in addition
to access from anywhere and at any time, also offers
the users free services. Benefits, which are gained by
the bank via Internet operations, are thus transferred
to the user.
For the implementation of the Internet bank, Zveza
Bank decided to redesign the data centre. Following a
thorough study of systems, they decided that
outsourcing of IT services would be an excellent
solution for them. Why? Because it ensured a high
level of operation of bank applications, while highly
trained experts manage the system and applications.
In this way, they themselves were able to focus on
their clients and business processes. S&T
Project S&T offer is based on an understanding of user
In implementing the infrastructural part, Zveza Bank needs and on meeting those needs with IT
worked with the company S&T Slovenija, while a solutions based on state of the art technology.
different contractor was responsible for bank We provide assistance to our partners in
applications. The solution had to be designed for today developing their business operations and
and for tomorrow: so that, in addition to the starting results through the use of advanced
cost and functional efficiency, it will allow for the bank information technology and a wide range of
to implement new solutions in the future, to efficiently services, such as IT consulting, development
manage business processes and thus facilitate and implementation, as well as the creation of
innovation also in the future. custom IT solutions, processes and systems,
maintenance and permanent customer
Since the goal was to implement 100% Internet
support. S&T group with about 2.200
banking, the requirement of Zveza Bank was also high
availability of the infrastructure, which would ensure employees and a sales of €411m in 2009, is
the leading provider of IT consulting, IT
continuous access of users to their services and 100%
solutions and IT services for customers in
security. In its solution for the Diba bank, S&T Slovenija
Central and Eastern Europe as in Asia.
thus used a completely virtual information system,
which allows the bank flexibility in future and cost and
time efficiency today.
www.snt-world.com