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Internal
SANTOSH KUMAR SINGH
F-49, Suresh Marg Mobile No. 09785005036
C-Scheme, E-Mail: santosh08singh@gmail.com
Jaipur- 302001 Passport No. J8800295
Career Objectives:
To jointhe organizationfor its growth and development and giving my Career a new high with at most
dedication and sincerity.
Professional Experience: 4 years & 2 Months
Current Organization
 IDEA Cellular Ltd. (24th
Mar’14 till date)
 Designation : Executive – Networks
Projects Undertaken:
1. Idea Cellular Ltd. - On the Rolls of B4S Solutions Pvt. Ltd. In Jaipur(Raj.)
(a) EMF Team:-
 EMF compliance planning for new sites, report preparation and submission to TERM
Cell.
 Self up-gradationreportsubmission for TRX/Tilt/Height change as per DOT guide lines.
 Other OPCO’s up-gradation report preparation & submission to TERMCell as per DOT
guidelines.
 Broadband and Selective Testing For the Compliance with DOT Team.
 Database maintenance for monthly & technical data and Share with other OPCO’s and
TERM Cell.
 BTS power measurement.
(b) Planning Team:-
 Good hands on Compliance and Regulatory work
 Good skilled on neighbor planning using MCOM.
 Understandingof Keyperformance indicatorslike Dropped Call, Handover Failures and
Blocking
 Handlingof interference issuesby change of frequency, BTS power, and fine tuning for
functioning of the N/W at optimum levels.
 Planning & optimizing of 2G sites.
 Resolving customer complaints..
Internal
Previous Organization
 TSG Global Services Pvt. Ltd.(11th
Mar’12 till 25th
Apr’13)
 Duration: 1+ Year
 Team: Technical Support
Roles & Responsibilities
 Monitor and maintain the customer complaints through ICRM.
 To unveil the HLR profile of Subscriber
 To fetch and process complaint
 To raise complaints ticket as per the issues highlighted by customers.
 To diagnose customer complaints and resolve the issues.
 Troubleshooting network problems and diagnosing and solving hardware or software faults.
 To coordinate with NOC team & other vendors for timely resolution of complains.
Telecom Tools:-
1. Quality Based:-– Putty, Ericsson Remedy, Winfiol, Gladiator 7.1.1
2. Planning Tool : – Google Earth, MCOM
3. Mapping Tool-MAPINFO 11.0.
4. Survey Tool– NARDA SRM3600, Agilent Analyzer.
5. Operating System– Windows 7/vista/XP/2k/98
6. Office Software’s – Microsoft Office (Word, Power point, Excel).
7. Measuring Tool- Power meter
Achievements
 Team Excellence awardfromIDEA for Biennial EMRsubmissionof 100% sites before target date
and being First among all Idea circle as well as first among all operators in Rajasthan.
 Appreciation from customers for resolving the issues timely
Qualifications
 Engineering Graduate (B.Tech) in Electronics and Communication Engineering from Uttar
Pradesh Technical University in 2011
 Intermediate (12th
Standard) from U.P. Board in 2005
 High School (10th
Standard) from U.P. Board in 2003
Internal
Personal Details
Name : Santosh Kumar Singh
Father’s Name : Mr. Ram Kripal Singh
Mother’s Name : Mrs. Anarkali Singh
Date of Birth : 5th
February, 1988
Marital Status : Unmarried
Religion : Hindu
Nationality : Indian
Date:
Place: (Santosh Kumar Singh)
Ad

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Resume

  • 1. Internal SANTOSH KUMAR SINGH F-49, Suresh Marg Mobile No. 09785005036 C-Scheme, E-Mail: santosh08singh@gmail.com Jaipur- 302001 Passport No. J8800295 Career Objectives: To jointhe organizationfor its growth and development and giving my Career a new high with at most dedication and sincerity. Professional Experience: 4 years & 2 Months Current Organization  IDEA Cellular Ltd. (24th Mar’14 till date)  Designation : Executive – Networks Projects Undertaken: 1. Idea Cellular Ltd. - On the Rolls of B4S Solutions Pvt. Ltd. In Jaipur(Raj.) (a) EMF Team:-  EMF compliance planning for new sites, report preparation and submission to TERM Cell.  Self up-gradationreportsubmission for TRX/Tilt/Height change as per DOT guide lines.  Other OPCO’s up-gradation report preparation & submission to TERMCell as per DOT guidelines.  Broadband and Selective Testing For the Compliance with DOT Team.  Database maintenance for monthly & technical data and Share with other OPCO’s and TERM Cell.  BTS power measurement. (b) Planning Team:-  Good hands on Compliance and Regulatory work  Good skilled on neighbor planning using MCOM.  Understandingof Keyperformance indicatorslike Dropped Call, Handover Failures and Blocking  Handlingof interference issuesby change of frequency, BTS power, and fine tuning for functioning of the N/W at optimum levels.  Planning & optimizing of 2G sites.  Resolving customer complaints..
  • 2. Internal Previous Organization  TSG Global Services Pvt. Ltd.(11th Mar’12 till 25th Apr’13)  Duration: 1+ Year  Team: Technical Support Roles & Responsibilities  Monitor and maintain the customer complaints through ICRM.  To unveil the HLR profile of Subscriber  To fetch and process complaint  To raise complaints ticket as per the issues highlighted by customers.  To diagnose customer complaints and resolve the issues.  Troubleshooting network problems and diagnosing and solving hardware or software faults.  To coordinate with NOC team & other vendors for timely resolution of complains. Telecom Tools:- 1. Quality Based:-– Putty, Ericsson Remedy, Winfiol, Gladiator 7.1.1 2. Planning Tool : – Google Earth, MCOM 3. Mapping Tool-MAPINFO 11.0. 4. Survey Tool– NARDA SRM3600, Agilent Analyzer. 5. Operating System– Windows 7/vista/XP/2k/98 6. Office Software’s – Microsoft Office (Word, Power point, Excel). 7. Measuring Tool- Power meter Achievements  Team Excellence awardfromIDEA for Biennial EMRsubmissionof 100% sites before target date and being First among all Idea circle as well as first among all operators in Rajasthan.  Appreciation from customers for resolving the issues timely Qualifications  Engineering Graduate (B.Tech) in Electronics and Communication Engineering from Uttar Pradesh Technical University in 2011  Intermediate (12th Standard) from U.P. Board in 2005  High School (10th Standard) from U.P. Board in 2003
  • 3. Internal Personal Details Name : Santosh Kumar Singh Father’s Name : Mr. Ram Kripal Singh Mother’s Name : Mrs. Anarkali Singh Date of Birth : 5th February, 1988 Marital Status : Unmarried Religion : Hindu Nationality : Indian Date: Place: (Santosh Kumar Singh)