1. Internal
SANTOSH KUMAR SINGH
F-49, Suresh Marg Mobile No. 09785005036
C-Scheme, E-Mail: santosh08singh@gmail.com
Jaipur- 302001 Passport No. J8800295
Career Objectives:
To jointhe organizationfor its growth and development and giving my Career a new high with at most
dedication and sincerity.
Professional Experience: 4 years & 2 Months
Current Organization
IDEA Cellular Ltd. (24th
Mar’14 till date)
Designation : Executive – Networks
Projects Undertaken:
1. Idea Cellular Ltd. - On the Rolls of B4S Solutions Pvt. Ltd. In Jaipur(Raj.)
(a) EMF Team:-
EMF compliance planning for new sites, report preparation and submission to TERM
Cell.
Self up-gradationreportsubmission for TRX/Tilt/Height change as per DOT guide lines.
Other OPCO’s up-gradation report preparation & submission to TERMCell as per DOT
guidelines.
Broadband and Selective Testing For the Compliance with DOT Team.
Database maintenance for monthly & technical data and Share with other OPCO’s and
TERM Cell.
BTS power measurement.
(b) Planning Team:-
Good hands on Compliance and Regulatory work
Good skilled on neighbor planning using MCOM.
Understandingof Keyperformance indicatorslike Dropped Call, Handover Failures and
Blocking
Handlingof interference issuesby change of frequency, BTS power, and fine tuning for
functioning of the N/W at optimum levels.
Planning & optimizing of 2G sites.
Resolving customer complaints..
2. Internal
Previous Organization
TSG Global Services Pvt. Ltd.(11th
Mar’12 till 25th
Apr’13)
Duration: 1+ Year
Team: Technical Support
Roles & Responsibilities
Monitor and maintain the customer complaints through ICRM.
To unveil the HLR profile of Subscriber
To fetch and process complaint
To raise complaints ticket as per the issues highlighted by customers.
To diagnose customer complaints and resolve the issues.
Troubleshooting network problems and diagnosing and solving hardware or software faults.
To coordinate with NOC team & other vendors for timely resolution of complains.
Telecom Tools:-
1. Quality Based:-– Putty, Ericsson Remedy, Winfiol, Gladiator 7.1.1
2. Planning Tool : – Google Earth, MCOM
3. Mapping Tool-MAPINFO 11.0.
4. Survey Tool– NARDA SRM3600, Agilent Analyzer.
5. Operating System– Windows 7/vista/XP/2k/98
6. Office Software’s – Microsoft Office (Word, Power point, Excel).
7. Measuring Tool- Power meter
Achievements
Team Excellence awardfromIDEA for Biennial EMRsubmissionof 100% sites before target date
and being First among all Idea circle as well as first among all operators in Rajasthan.
Appreciation from customers for resolving the issues timely
Qualifications
Engineering Graduate (B.Tech) in Electronics and Communication Engineering from Uttar
Pradesh Technical University in 2011
Intermediate (12th
Standard) from U.P. Board in 2005
High School (10th
Standard) from U.P. Board in 2003
3. Internal
Personal Details
Name : Santosh Kumar Singh
Father’s Name : Mr. Ram Kripal Singh
Mother’s Name : Mrs. Anarkali Singh
Date of Birth : 5th
February, 1988
Marital Status : Unmarried
Religion : Hindu
Nationality : Indian
Date:
Place: (Santosh Kumar Singh)