2. AVIANCA
• Our service philosophy is Safe, punctual and warm
more efficiently and more competitive prices. Today
operates to 18 destinations in Colombia and 17
points in America and Europe.
The main object of the company is Passenger air
transport, mail, cargo, courier and aviation support.
the supply of tourism products and services,
including, accommodation, rentals, events, cruises,
etc..,

4. Chief Executive Officer
Fabio villegas
Chief Operating officer
Estuardo Ortiz
customer experience vicepresident
Rodrigo llaguno
Airport manager EDR
Hugo Badillo
Airport manager TPA
Maria Helena
Ground Operations
manager
Ground equipment
manager
Airport Director
Juan Carlos Pelaez

5. The flowchart extensive Avianca did only what corresponds to my
sales division are Colombia

6. Our sales division colombia
Sales Manager
Colombia
Regional Manager
Bogota
Direct
Sales
Leader
Sales
Coordinator
Tickets and
reservations
Auxiliary
Coordinator
Travel
Agencies
Business
Consultant
Cordinator
Corporate
Accounts
Business
Consultant
Coordinator of
loyalty
Business
Consultant
Coordinator
tourist segment
Business
Consultant

7. SALES MANAGER COLOMBIA
•Sales Manager is the person responsible
SUANNE LINANRES Define and implement
the Strategic Plan Sales, leading actions and
business processes and effectively manage
resources division, in order to ensure
compliance with the budget or revenue,
passengers anf Market Share in the region
and ensure professional development and
good working environment in Colombia
commercial team

8. REGIONAL MANAGER BOGOTA
•Martha Arenas Accompany charge,
coordinate, manage and contro de bussines
and administrative management in the
region through the creation and
implementation of commercial activities
oriented distribution channels, corporate
clients and his own power, in order to ensure
compliance with budgest income and
expenses as well as the goal of the proposed
market share.

9. DIRECT SALES LEADER
•Luz Helena Contreras outlets Managing direct
regional Bogota looking to the maintain and
increase revenues generated by this sales
channel. Support the work of the direct sales
force and indirectly in the management of
congresses Product negotiations.

10. CoordinatOR travel
agencies
• Liliana Rodríguez Ensurence compliance with
budgest of revennue and market share od the direct
channel, through monitoring and bussiness
management consultants in meeting the indicators.

11. Cordinator corporate
accounts
• Luz Bertha Lopez Ensure compliance with budgets
of income for the Regional Corporate Accounts.

12. Coordinator of loyalty
• Liliana Alar Ensure compliance with budgets of
revenue and market share of the direct channel and
corporate accounts. Ensure adequate business
management business advisers.

13. Coordinator tourist
segment
• Carolina Romero specifies sales strategies to
ensure compliance with the dudget of revenues and
passengers, corporate accounts and tourism
segment, ensuring appropriate business
management business advisers assigned.

14. SALES COORDINATOR
•Luz Helena Contreras who guides and provides
administrative support staff and commercial
airports, retail outlests, exclucive
representatives and internal client, in the sale of
products and services of the airline performing
the direct channel tracking sales budgest,
operating and servicing processes in order to
identify actions to achieve continuous
improvement and achieve compliance objectives
through Measureble Indicators, meeting
standards and company policies

15. Tickets and reservations
AUXILIARY
• This is the area that belongs to us in which we work
twelve people and we are in the obligation to
achieve customer satisfaction through information,
advice, booking and sale of services related to air
transport. Securing admission to the Company´s
sales collected at the point of sale.

17. Thanks for your attention
Ruth Chaparro