Mayra Milian Resume - 2016-1

1. MAYRA MILIAN
20822 N.W. 2nd
Street ● Pembroke Pines, FL 33029
Residence: (954) 602-1784 ● Cellular: (305) 794-1246
Email: mgmilian@yahoo.com
CORPORATE TRAVEL / BUSINESS DEVELOPMENT PROFESSIONAL
Languages: English, Spanish and Brazilian Portuguese
Provide extraordinary experience in creating and managing comprehensive travel programs,
resulting in significant cost control and profitability while maintaining high quality service standards.
Over 25 years of travel industry experience in retail, corporate travel management, business development and consulting. Strong
management, analytical, interpersonal and organizational skills developed from a unique international perspective. Extensive
background in program development, implementation and operations of multi-national travel programs in Asia, Europe and Latin
America.
Areas of Professional Strength:
- Start up and growth management expert using strategic approach
- Leadership in project management and program implementations
- Program optimization, travel cost reduction and cost avoidance expertise
- Strategic sourcing / contract negotiation skills with airlines, hotels, car rental and ancillary services
- Managing Corporate Card Programs – Corporate Travel and Procurement Cards
- Process redesign and change management
- Disaster recovery and security including Global Traveler Tracking Programs
- Industry Technology tools and analyzing their benefits to business
- Business Development and Account Management expertise
Professional Experience
AMEX GBT Travel / PHILIPS, New York, NY (Virtual Office in Florida) 2013 to 2016
Business Travel Manager, The Americas
Responsible for leading and managing all facets of the Philips travel program in The Americas (travel agency, airline, hotel, rental
car, charge cards) with an approximate annual spend of 10M in Latin America and 58M in North America with 2 direct reports
working as Operations Managers. In this position, I drove the program including change management, employee education on
travel policy content and communications of the impact of non-compliance to the relevant stakeholders in the organization.
Achieved and maintained a 90% to 92% average monthly online booking adoption rate in the top 4 countries based on spend for
the Americas: US, Canada, Brazil and Argentina. I monitored and enforced policy by changing traveler behavior and optimizing
cost savings opportunities. I was also responsible for supplier management, meeting SLA goals, performance of contracted
agreements in all vendor categories, and overall P&L responsibility of the program in the Region.
BCD Travel / GLAXO SMITH KLINE, Atlanta, GA (Virtual Office in Florida) 2010 to 2013
Regional Operations Manager, Latin America and Canada
Managed all travel related travel services for GSK in 14 countries in Latin America plus Canada, with a total company annual
travel spend of USD$100M. Responsible for driving the program in the Region including change management, implementations,
communications, data reporting, online booking tool strategy, policy compliance and total stakeholder satisfaction. Operating with
a global travel team of 9 plus 15 dotted-line report country Account Managers, had total accountability for meeting SLA, operational
and financial goals for the travel program in the Region. Managed, negotiated and conditioned key suppliers in Latin America and
Canada to obtain desired results. Also, provide strategic support for the US Operations Team based in North Carolina, in addition
to leading other ad-hoc special projects.
SPHERION CORPORATION, Ft. Lauderdale, FL 2008 to 2009
Travel Management / Supply Strategist
Effectively managed the organization’s $33M corporate card and travel program. Responsible for all travel related policy
development and program implementation, negotiations, supplier relations and supplier performance. Managed day-to-day travel
agency services provided to approximately 2,500 frequent travelers and transactions for over 2,000 corporate travel or
procurement card accounts.
 Implemented communication protocol to effectively reduce card delinquencies and late payments
 Established monthly Executive Management reports to help business leaders manage out-of-policy purchases
 Managed travel related contracts by driving company employees to use preferred suppliers and negotiated rates

2. Mayra Milian – Resume Page 2
TRAVELEADERS LLC, Coral Gables, FL 2006 to 2008
Business Development Manager / Account Manager
Specifically hired to utilize prior Travel Management and Procurement experience to grow the business by consulting travel
procurement decision makers on how to consolidate and manage their program. Created and delivered sales presentations. As
Account Manager, assisted new clients in developing their service and technology strategy and conducted program roll out.
 Evaluated Corporate Card programs and recommended payment systems for prospects and clients
 Created management reports and executive summaries for clients, including quarterly and annual reviews
 Orchestrated implementation of self-booking and reporting tools, acting as team lead project manager
 Negotiated various new preferred supplier agreements with car, air and hotels for corporate clients
LUCENT TECHNOLOGIES / AVAYA / ARIBA Inc., Miramar, FL 1999 to 2006
Travel Commodity Manager, Caribbean, Latin America and Canada
Developed and implemented a travel management strategy for Lucent Technologies and Avaya in the Caribbean, Latin America
and Canada with a Regional T & E spend of $12.5 million. Executed strategic action plans developed jointly with the Global
Travel Management Team. Managed day-to-day travel process through various service providers and supported dotted-line
report travel program “ambassadors” in 14 countries. Created Service Level Agreements (SLA) and Key Performance Indicators
(KPI) for travel suppliers. In addition to Regional duties, responsible for managing two global projects impacting all Regions:
Lucent Preferred Hotel Program and Lucent Air Security / Employee Tracking Program for over 55,000 reservations annually.
AIG INTERNATIONAL SERVICES, Inc., Los Angeles, CA 1996 to 1998
Regional Account Manager – Pacific
Responsible for corporate sales, broker interface, account management and implementation of various marketing programs.
Client and prospect base included small markets to Fortune 500 companies in a territory from Illinois to the U.S. Pacific Southwest
and including Mexico. Developed proposals and conducted presentations to sales prospects. Led contract negotiations followed
by implementation of ex-patriot programs. Managed corporate client relationships with a focus on service.
COMPUTER SCIENCES CORPORATION, El Segundo, CA 1991 to 1995
Global Travel Manager
Managed all travel-related activity for this $3.5 billion corporation, including policy initiatives, negotiations with travel industry
suppliers, preferred vendor relationships and internal customer issues. Developed and implemented a global travel program for
CSC’s 16 U.S. domestic and 9 international Divisions with over 350 offices worldwide. Coordinated and executed various domestic
and international meetings. Consolidated 98% of CSC’s $95 million in travel and entertainment expenses from 106 travel
agencies down to 2 – one domestic and one international – servicing over 30,000 employees.
TRAVEL INDUSTRY CONSULTANT, Los Angeles, CA 1989 to 1991
Assisted corporate, medium sized companies in developing travel management strategies. Evaluated and negotiated various
travel services proposals, analyzed multiple agency bids and recommended best solutions for my clients.
THE SPECTRUM GROUP, Inc., Westwood, CA 1987 to 1989
General Manager, Travel Division
Recruited specifically to create, organize and establish a Travel Services Division to handle the complex domestic and international
travel requirements of the $2.8 billion Spectrum Group portfolio companies with a $20 million annual air travel volume. Reported
directly to the Chairman of the corporation’s holding company. Responsible for bottom line profitability and all operations including
staffing, technology, facilities, telecommunications.
TOYOTA MOTOR SALES, U.S.A., Inc., Torrance, CA 1981 to 1987
Travel Services and Meetings Manager
Set up Toyota’s first Travel Department as a profit center. Developed and implemented Toyota’s national travel policies. Managed
the Corporate Travel Services Department as a full-service travel agency branch location with $9.5 million in annual air travel
volume. Headed three sections within the Travel Department: Business Travel, Meeting Planning and Corporate Aircraft
Operations. Planned and executed special meetings and marketing events for the Chairman, President and Board of Directors in
the U.S.A. and Japan.

3. Mayra Milian – Resume Page 3
Education / Awards / Professional Affiliations
2015 Travel Manager of the Year – Florida Business Travel Association
Global Procurement Organization Excellence Award – Lucent Technologies
National Business Travel Professional Service Award – NBTA President’s Council
“Partners in Productivity” Award – TOYOTA U.S.A.
Florida Business Travel Association: Member for 15 years, 2008-2011 Vice President of Membership, 2012-2014 term as Vice
President of Direct Focus Group
Los Angeles Business Travel Association: Past President, Chairperson – and numerous Executive Board positions
National Business Travel Association (NBTA) now GBTA: President’s Council, Education Committee, Speaker Coordinator,
engaged in various committees, member for over 20 years
Meeting Planner’s International: Los Angeles Board Member for 5 years
Panelist and Guest Speaker at Travel Weekly Conferences, Corporate Travel World plus other Industry educational events
International Career Academy, Los Angeles, CA: Travel and Tourism Graduate
Glendale College, Glendale, CA: Business Administration Major
Computer Skills: Proficient in Microsoft Suite Products (Word, Excel, PowerPoint), Sabre and Galileo Global Distribution
Systems, various Industry self-booking and reporting systems, American Express @Work and C.A.R. (Corporate Account
Reconciliation) management tools.