1. DDENISENIS PPILONILON
Ajax, ON
416-624-0127
djpilon@bell.net
ca.linkedin.com/in/pilondenis
PPROFILEROFILE
A reliable bilingual customer service professional with over 30 years experience in fast paced, high
volume, call center environments. Highly effective at delivering customer service excellence to meet and
exceed client expectations or needs. Ability to deal tactfully and empathetically with customers in a
variety of situations through strong communication and time management skills. A conscientious team
player who is focused on generating sales and revenue.
PPROFESSIONALROFESSIONAL EEXPERIENCEXPERIENCE
LOYALTYONE TRAVEL SERVICES, Toronto, ON 2001 - 2015
LoyaltyOne, better known as Air Miles reward program is recognized as one of the top reward program
in Canada, offering exchange for gifts, merchandise and travel, with over 1000 employees.
Professional Package and Cruise Specialist (2003-2015)
Travel Professional (2002-2015)
Customer Service Representative (2001-2015)
Responsible for selling retail merchandise, flights, car rentals, hotel rooms and world vacation packages
(all inclusive, cruise and coach tours), while providing customer service excellence.
 Provided excellent customer service in French and English for over 15 years to clients, exceeding
their expectations and resulting in consistent recognition.
 Effectively sold travel services to generate revenue over $1,000,000 and achieving target growth on
a yearly basis.
 Certified as an ACTA, CLIA and CITC member ensuring industry standards were consistently
respected.
 Took a variety of out of province courses, such as Travel Protection Insurance and TICO certification
in order to up-sell to customers.
 Provided quality customer service to a wide variety of clients, overcoming objections, ensuring all
travel arrangements were completely accurately and exceeded expectations and value for their
money spent.
 Managed all stressful travel arrangement issues, such as flight delays and baggage loss with
customers in a professional and timely manner to maintain and improve overall customer
satisfaction.
 Acknowledged problems with product sold and resolved issues (such as changes, cancellation, and
insurance) to ensure customer satisfaction.
TELECOMMANDER INC. 1999 – 2001
Customer Service Representative

2. DDENISENIS PPILONILON PAGEPAGE 22
CCERTIFICATIONSERTIFICATIONS
 TICO Certified (Travel Industry Council of Ontario) 2008
 ACTA Certified (Association of Canada for Travel Agencies) 2007
 CITC Certified (Canadian Institute for Travel Counsellors) 2007
 IATA Certified (International Air Transport Association) 2007
TTECHNICALECHNICAL & E& EQUIPMENTQUIPMENT SSKILLSKILLS
 Turbo Sabre 2002 - 2015
 Revnet 2004 – 2015
 All tour operators booking engine 2004 - 2015