Communication

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Communication

  1. 1. COMMUNICATION Presented by, K.I.E. Dharmasiri 08/MS/120 Department of business management
  2. 2. Overview What is communication Process of communication Barriers for communication Types of communication
  3. 3. What is communication Communication is the transfer and understanding of meaning. Communication is the process by which information is exchanged and understood by two or more people.
  4. 4. Process of communicationMessage Channel ReceiverEncoding Decoding FeedbackSender Understanding
  5. 5. Barriers for the communication Emotions Filtering Information overload Language National culture Badly expressed message Semantic problems
  6. 6. Types of communication Based on communication channelsverbal communication-Oral & written communication using words.Nonverbal communication- Message sent through human actions & behaviors rather than words.
  7. 7.  Based on style & purposeFormal communication- Communication that flows based on official chain of command.Informal communication- Communication that is not defined by the organization’s hierarchy.
  8. 8. Summary

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