1. Summary
Highlights
Experience
Rhett A. Marcatos
241 1st Street , Davenport FL 33837
Home: 8632243884
rhettmarcatos73@gmail.com
Talented Operations Manager skilled in distribution, production and process control. Possesses a high
degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
Strategic planning
Procedure development
Process improvement strategies
Cost reduction and containment
Multi-unit operations management
Relationship building
Team building
Dedicated
November 2001 Wal-Mart Distribution to September 2014
Functional Operations Manager
Winter Haven, FL
Monitored project schedules for multiple projects at a time. Developed and shared best practices across
the company, to focus on improvements in the areas of accuracy and productivity. Played a key role in
increasing productivity while simultaneously reducing headcount from over 1100 associates to less
than 800. Mentored, coached and trained over 400 associates at a time. Many of which were later
promoted into leadership roles. Held the responsibility of accurately forecasting staffing needs for all
shifts and job functions utilizing the most current productivity levels and a 30-60-90 day freight
forecast. Reduced building turnover from over 25% for the facility to less than 10%. Identified
inefficiencies and made recommendations for process improvements. Utilized associate feedback and
recommendations to create challenging programs that increased associate engagement from 71% to 92%.
Took ownership of facility Safety Team and created Safety Programs that increased associate safety
engagement and reduced accident costs. Managed all shipping,receiving and traffic office operations for
both Dry and Perishable warehouses. Set productivity goals for associates in all job functions and was
responsible to ensure goals were met. Ordered supplies for warehouse and associate use with the
expectation to manage to budget and reduce costs. Follow up with all Area Manager and Supervisor
level leaders to ensure that tasks were complete while meeting all deadlines and area goals.
Wal-Mart Distribution December 2000 to November 2001
Area Manager
Winter Haven, FL
Evaluated operational records and made scheduling adjustments for 60 plus associates to maximize
efficiency. Oversaw hiring and training of all new associates using a 6 month freight flow forecast to
determine staffing needs. Resolved service issues in a timely manner, including extensive follow up with
the customer to ensure Quality expectations were being exceeded. Led cross-department initiatives to
develop and pursue cost reduction programs. Create exciting and motivating programs for the associates
to increase engagement and show productivity increases. Issued all accountability when an opportunity
was recognized for behavioral issues , accuracy and productivity. Write yearly evaluations for all
associates to recognize strengths and identify and discuss opportunities for improvements.
Wal-Mart Distribution February 1999 to December 2000
Hourly Supervisor
Winter Haven, FL
Supervised material flow, storage and global order fulfillment. Oversaw warehousing and storage
practices and housekeeping. Verified proper temperature levels on all outbound merchandise requiring

2. refrigeration. Entered data into Excel spreadsheets to load and manipulate data and to produce reports
that recognize trends and performance opportunities.
September 1998 Wal-Mart Distribution to February 1999
Orderfiller
Winter Haven, FL
Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded
products for shipping. Followed proper selection procedures as established by the company. Worked at a
rapid pace to meet tight deadlines. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts
safely, with a 0% incident rate.
Buddy's Home Furnishing's August 1991 to August 1998
Assistant Manager
Gainesville, FL
Responsible for new account sales as well as creating additional contract sales with existing clients.
Account Management, collections and service calls for all clients. Creating and routing all delivery and
service call schedules to provide the most efficient cost saving routes.
Certifications
Supervisor Leadership Training - Wal-Mart Bentonville Ark. - 1998
Walton Institute of Senior Management - Wal-Mart Bentonville Ark. - 2006
Focus On Leadership Sr. Mngt. Advanced Training - Brooksville Fl - 2010
HACCP Trained Food Safety Manager
Accomplishments
Received Top Manager Performance Award for Region 7 - 2011
Multiple High Performance Management Commendations received
Multiple Exceeds Expectation Evaluations received