Rapinder Kaur is an ambitious data analyst with over 10 years of experience working for major companies like Jaguar Land Rover, British Telecom, and Bank of America. She has strong skills in data collection, analysis, reporting, and ensuring data quality and security. Currently she works as a data analyst for Jaguar Land Rover, supporting their quality department and creating reports. She has a Master's degree in Computer Application and various other computer-related qualifications.

1. IN CONFIDENCE
Name: Rapinder Kaur
Contact: 07714459643/01215371013
Address: 10 Park Road, Walsall West Midland, WS5, 3JT, England
Email: rubyshergill@gmail.com
Profile:
An ambitious, self motivated individual who has IT skills, training delivered through British Telecom’s quality standards and
personal attributes for a career at the highest level. A strong academic background bringing value to growing the business, whilst
possessing valuable customer skills to support a solid customer drive. Experienced in bringing a highly professional approach to the
work place and committed to continuous improvement.
Career history:
Data Analyst
Jaguar Land Rover-Aktrion (Agency). UK – March 13, 2015.
Working as data analyst into quality department with Sr. Managers and Engineers. I am responsible for handling the JLR quality
reports and managing their database and graph. Creating reports monthly aswell as weekly and creating graph for their requirements.
For the last two years I worked for BT and currently working for Jaguar Land Rover since April. I am part of a team of data
specialists who support and lead the quality of the company’s data requirements. Every day I am involved in collecting, organizing,
and analysing data from various systems. I play a key role in providing analysis and insight into the company’ quality performance. I
have gained a wide knowledge and understanding of data collection methodologies, principles and techniques. I also have excellent
data mining, creating reports, cleaning and processing skills, as well as being a superb communicator with first class report writing
skills.
As a forward thinking individual who constantly strives to reach new levels, I can be relied upon to share knowledge, collaborate with
others and contribute new ideas to a project. I have the ability to handle multiple tasks simultaneously and find it easy to quickly
switch between tasks. Maintaining the security of data.
• Worked on Quality Process sheets (QPS) and work element sheets (WES) for different machinery zones for JLR. As torque
assurance rist control and Dyno (Hot Test).
• Worked with supplier quality engineers on reports. Prepared work flow process, trackers, accurate reports for Sr. Managers
and engineers.
• Cleanse the document audits for engines for documentation audit inspectors.
• Quickly learning new concepts and methodologies as needed and then applying them to new scenarios.
• Identifying possible causes of data corruption.
Data Analyst
British Telecom. Gurgaon, India. March 2012 – December 2014
Worked as a service request manager for service delivery management. Resposible for Service Delivery, Service Implementation,
Provisioning, Telecoms, Data, BT PSTN, ISDN, MPLS, ADSL, WAN, Leased Lines, Circuits. As a Data Analyst, I was responsible
for serving data to numerous clients on a multi-year Cleansing, Migration and Transforming program to create a strategic system
plan for projects. It was a standardised process to achieve improvement in existing projects and improve to new APAC Contracts. I
reviewed, identified and implemented business improvement for BT to cleansing the operational inventory for successful end to end
process. The basic tools I used were CSS, COSMOSS, Expedio, PPR, EQMS, BFG and GS Portal.
• Installing and maintaining databases.
• Manipulating, cleansing & processing data using Excel, Access and SQL.
• Responsible for loading, extracting and validation of client data.
• Data entry, data auditing, creating data reports & monitoring all data for accuracy.
• Populating a database with new information or transfer existing data into it.
• Effectively planning and executing the Data Cleanse and Consolidation process which has now been set up and implemented
within end to end processes in BT.
• Covering range of services from Voice, WAN, LAN and security services.
• Responsible for ordering of PSTN, ADSL, ISDN, IPCLEAR and Superfast Broadband circuits.
• Responsible for third party vendor management.
• Responsible for keeping track of each request raised by the customer.
• Responsible for end to end cycle of Data Cleanse from the contract effort estimation, production of pre-requisite documents,
project plans, reporting and cleanse completion.
• Producing adhoc reports by an extensive use of Business Intelligence tool.
• Recommending and implementing technological improvements and efficiencies following analysis initiatives in each build
segment.
1 of 2

2. IN CONFIDENCE
Senior Team Member
Bank of America. Gurgaon, India. April 2010 – March 2012
Responsible for data handling of the backend process operations for USA based customer files with Bank of America, one of the
world’s largest financial institutions, serving individual consumners, SME’s and large corporations. Delegating and ensuring end to
end process supports business needs and documents are compliant with regulations. Responsible for improving process’s with
implementation of JD’s, the tools used were, CITRIX, EQUATOR, and MICROSOFT EXCEL.
• Responsible for Short Sale Intake Process of Home Loans & Legacy Assets Servicing Department of BACI.
• Supporting backend operations and process of Short Sale pending files of U.S.A. customers relating to mortgage loans.
• Made six JD’s for the process improvisation.
• Promoted as a senior Team Member handling the process workflow.
• Cross divisional project support for backend process & other operations in the team.
Academic qualifications:
Qualification Board College Year
MCA(Master in Computer Application) IGNOU Indira Gandhi National Open University 2006
ADCA(Advance Diploma in Computer Science) IGNOU Indira Gandhi National Open University 2006
BCA(Bechalor in Computer Science) IGNOU Indira Gandhi National Open University 2005
CIC(Cirtificate in Computer ) IGNOU Indira Gandhi National Open University 2000
12th CBSE CBSE BOARD 1999
Key competences and skills:
• Ability to identify, understand and give priority to urgent issues
• Able to support and work in virtual and cross divisional projects and teams
• Dealing calmly and professionally with challenging situations
• Planning and redefining each stage of an IT project in detail and it’s impact on business performance
• Able to identify cost effective technical solutions meeting business needs
• Excellent analytical, data manipulation and interrogation skills
• Ensuring all IT changes are managed so they minimise downtime and risk
• Developing and maintaining the infrastructure and IT systems
• Customer data handling in line with business regulations
• Six sigma project management technician
Computer Languages: Visual Basic
Computer Databases: Oracle8i, Developer, Data Base Administrator
Computer Applications: MS Office (2000, XP, 2003, 2007, Word, Excel, PowerPoint, Outlook, Internet, etc)
Reference:
2 of 2
Mr Kaljit Kandola, Project Manager
Openreach part of BT Group PLC
PP RM209
Leamington ATE
Windsor Place
Leamington Spa
CV32 5ED
07918700435
kaljit.kandola@openreach.co.uk
Miss Jivisha Agrawal
Assistant Manager, KPMG LLP
104 The Sphere,
Hallsville Road
Canning Town
London E16 1BF
07880053146
jivisha.agr@gmail.com