A guide to off-shoring and outsourcing.

1. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Exuta’s flickbook
Guide to off-shoring and outsourcing

2. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Case studies
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Data processing Deliverable: Well performing off-shore team
§ Start with ‘simple’ work
§ Recruitment
§ Facilities: Internet (50 Mbps, static IP), office (short term / long term), hardware / software,…
§ Knowledge transfer (manual, intranet, video, video conference…)
§ Communication
Consulting Deliverable: Outsourcing Roadmap
§ ‘As-Is’ assessment
§ Outsourcing readiness assessment (shadowing approach, Exuta’s experience doing the work, Exuta’s outsourcing
experience)
§ Observations and recommendations (Outsourcing models, Knowledge Management / Training, Communications and
Change, Technology, Measures and Targets)
§ Gap assessment
§ Roadmap

3. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Vision, Mission, Values and Strategy
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Vision
To be trusted as a long term strategic partner for data and information
needs by world-class electricity utilities.
Mission
To help electricity utilities with data and information needs which are
critical for the safe efficient and economical operation of power networks.
Values
Trust, Quality, Partnership, Professionalism
Strategy
Our strategy is to work alongside with our partners. A win-win scenario is
what we strive to achieve at all times.

4. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
What we do - Manual data services
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We help energy companies to reduce cost when managing data and information is
manual and labour intensive. This is when….
• work is simple enough for a person to be trained ‘on the job’.
• work becomes a ‘distraction’ to your core-business (e.g. once-off data cleansing initiative, data
entry).
• Work that requires industry experience for knowledge transfer to be effective and efficient.
• the company is looking for a trusted, strategic partner to increase efficiencies.
Example work
- Data entry based on scanned forms, drawings or images (e.g. asset data sheets, customer
registrations, construction drawings)
- Exceptions from automated processes, which require manual intervention (e.g. customer billing,
data migration projects)
- See our website for case studies.
We DON’T DO – software
development, system
implementations including
data migration strategies,
engineering work,
customer facing work,…
v Data entry
v Data cleansing
v Data conditioning
v Data manipulation
v Geo coding of asset location
v Customised data services

5. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Manual data services – the alternatives
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Do internal
Trusted, big brand
Consultancies
Exuta
Resourcing for low level, labour
intensive work
Australian resource costs.
Scarce resources e.g. engineers
or paraprofessionals
Labour hire option is also costly
and time consuming to get
resources up to speed.
Off-shore resources / company
employees with off-shore
management, hence cultural
differences exist.
Off-shore resources (recruited for
best fit) with Australian
management, hence no cultural
differences.
Australian’s work culture
implemented in Indian, starting
from the recruitment stage.
Once-off, small to medium scale
initiatives
Use of scarce resources
Is a ‘hassle’
Culture / environment is set up
for bigger contracts, resulting in
limited flexibility and high costs
Experienced working in agile
environments.
Strong project / program
management experience
Industry knowledge
N/A Knowledge across various
industries
In depth energy industry
knowledge
Communication / issue
management
N/A Cultural barriers
Client involvement to identify and
resolve process issues
Strong Australian industry domain
knowledge > understanding of
issues
Ramp up time
Fast Long lead times Short lead time
Cost
High to very high High to medium Medium – value for money

6. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Methodology
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Partnering protocol
Pilot / Test
Adjust
Ramp Up
Feedback
Listen and learn
Whiteboard, …
confirm scope, small
team, knowledge
transfer,
communication,
quality control, …
Static IP, training
material, intranet,…
Expand the team,
follow internal
knowledge mgt, …
Project approvals,
review meeting, …

7. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Risk Management approach
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Trial
Adjust
Ramp up
• Contract options (gated approach)
• Commencement of a phase is subject to the successful completion of the previous phase
• Success criteria and measures are agreed prior to commencing a phase
Minimal commitment $x
Confirm scope
Contract value up to $xx
Contract value up to $xxx
gate
gate

8. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
What we do - Consulting
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Consulting is an integral part of all client engagements.
We consult in the following area
• Business Transition
• Outsourcing Models
• Knowledge Management / Training
• Communications and Change
• Technology
• Measures and Targets
Approach Interviews, surveys, staff shadowing, small trial, using best industry practice
Deliverables
• Get a department / function ready for transitioning into an outsourced model
• Current State Analysis Report
• Alternative Business Models Report (including options and recommendations)
• Outsourcing Roadmap (strategies and high level action plan)

9. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Barriers to move to an outsourced model
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Key Barriers
q Political challenges, especially if the result is
taking work away from internal employees.
q Entering a new way of doing business,
especially when working with different
cultures, means many unknowns and risks.
q Data security – Customer information and
electricity infrastructure data include
sensitive information.
Our solution
ü Providing an economical and scalable service that
allows internal resources to focus on higher value
work. Allows you to focus on your core-business,
resulting in improved value for your customer.
ü Unique methodology which includes on-shore
and off-shore industry experts and a gated
delivery approach. Cultural differences are
managed starting from recruiting resources.
ü We work with clients from the beginning so that
your data and the host systems are always within
your full control. We supply the labour and
ensure you to retain full administrative control of
your data at all times.

10. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
What our clients say
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“We are surprised how quickly Exuta’s resources got up to speed .”
“We have worked with resources from India and get frequently
approached by Indian companies. Now that we have worked with you,
we currently have no interest to talk to any other Indian companies”.
“”We have ceased our contract with the previous data processing supplier
from India”.

11. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
We are an Australian owned and managed company with off-shore capabilities to provide cost-effective,
scalable data management services to energy companies.
• Exuta Pty Ltd – Brisbane, Australia
• Exuta (India) Pvt Ltd – Bangalore, India
Who we are
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Sandra Diethelm
B. Eng.
Electricity domain expert,
Delivery professional (PMP,
PRINCE2)
Nitin Kapadia
B. Eng.
Electricity domain
expert, Technology
Wayne Fowler
MBA
Outsourcing expert,
Entrepreneur
At Exuta, we combine the technical talent in India, with the strong domain experience of the management
team. This allows us to offer high quality services at a significant cost advantage for our clients.

12. Copyright Exuta Pty Ltd and Exuta (India) Pvt Ltd
Registered offices
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Australia India
Exuta Pty Ltd Exuta Pvt Ltd Exuta Pvt Ltd
9/43 Lang Parade 102 Eden Park 53/A, 16th C Main,
Milton QLD 4064 20 Vittal Mallya Road 4th Block, Koramangala
Bangalore 560001 Bangalore 560034
Tel: +61 3188 5454 Tel: +91 98 8023 1769
Email: info@exuta.com.au Email: delivery@exuta.com.au