- Jaylon Koller has over 10 years of experience in IT and security, including 6 years in project management and compliance and 3 years in information security. He currently works as an Information Security Auditor for the Arkansas Department of Human Services.

1. Jaylon D. Koller
IT Security Auditor | Little Rock, AR
7615 Club Lane
Sherwood, Arkansas 72120
Jaylonk@hotmail.com
870-659-5917
SUMMARY
• 10 years of overall experience in Information Technology and customer support
• 6 years experience in project management and compliance.
• 3 years of experience in Information Security.
• 2 years supervisory experience.
• Strong knowledge of regulation compliance, with the ability to apply them to the strategic
benefit of the organization.
• Excellent capacity to work with Executives and IT managers to effectively prioritize
activities and achieve defined IT objectives; ability to translate business requirements into
IT secure solutions.
PROFESSIONAL EXPERIENCE
Arkansas Department of Human Services (February 2014 – Present)
DHS is the state department responsible for the health and wellbeing of the citizens of Arkansas
Information Security Auditor
Information Security Auditor within the Information Security Department responsible for
compliance, defense, training and Confidentiality, Integrity and Availability of DHS data.
Key Responsibilities and Accountabilities:
• Lead Information Security Audits, Risk Management, and Assurance for DHS
applications.
• Serve as liaison to DHS management and data owners supporting the DHS mission and
protection of agency assets and public data through a proactive approach.
• Provide technical guidance and project management for IT and security solutions reporting
directly to the Compliance Officer.
• Work with project managers to ensure new applications comply with state and federal
regulations.
• Serve as Acting Compliance Officer in his absence.
Key Achievements:
• Served a key role in the Security Team in development and protection of the Arkansas
Healthcare Marketplace program requiring certification from Center for Medicaid Services
and Internal Revenue Service prior to go live. Achieved program approval status in 8
months.
• Coordinated with management and legal team to develop a comprehensive NIST 800-500
security awareness training program to educate users on new threats, evaluate user
participation and provide feedback for security program development combining 3 separate
training programs into a single program reducing the cost of training for DHS employees
and contractors.
Camping World (October 2013 – February 2014)
Camping World is the camping and recreational vehicle enthusiast one-stop-shop for everything
they need to enjoy living in and traveling in their RV.s

2. BDC Manager – North Little Rock, AR.
Led proactive approaches to increase sales and clientele.
Key Responsibilities and Accountabilities:
• Initiated customer sales through emails and phone calls from online leads.
• Ensured the value of customer service and expectations grew.
• Coordinated contact with customers and key personnel
• Provided assistance with onsite customers to include customer service, technical support,
quality assurance and overall valued experience with Camping World.
Key Achievements:
• Provided exceptional customer service to ensure the customer would come back.
ABC Financial Services (2010 – 2013)
ABC Financial is the nation's leading software and billing provider for the health and fitness
industry.
Technology Implementation Specialist– Sherwood, AR
Responsible for project management of new application deployment and support.
Key Responsibilities and Accountabilities:
Created and executed project work plans and managed technical and employee resources.
Held Responsibility for maintenance of hardware and software systems.
Provided technical support to end-users and employees.
Train internal users and clients in the use of software applications and security requirements.
Implemented and monitored security measures and standards including industry best practices.
Served as liaison with other departments and organizations for problem resolution and critical
issues.
Worked with quality assurance and application development to ensure compliance and efficient
application development.
Key Achievements:
• Maintained users email database after switching to Outlook365.
• Managed and maintained the customer’s switches and routers.
• Worked with ownership of customer’s business to upgrade to fiber optic cable for internet.
Independent Contract Services (2009 – 2010)
Managed multiple contracts for small business and clients for computer support and customer
advice.
Computer Technician– Stuttgart, AR
Responsible for client acquisition and customer service
Key Responsibilities and Accountabilities:
Produce revenue through cold calls, correspondence and client referrals.
Provided technical support to end-users.
Develop sound documented procedures for general tasks.
Key Achievements:
• Maintained turnaround time of 24-48 hours on most computer repairs.
Technical Support – Stuttgart, AR (2007-2008)
Electronic Technician –Stuttgart, AR (2006-2007)
Fabrication Technician –Stuttgart, AR (2000-2006)
US Navy Aviation Electronics Technician –Virginia Beach, VA (1993-1996)
EDUCATION, TRAINING AND CERTIFICATIONS
Associates Degree in Applied Science (2004)
ITT Technical Institute

3. Cybersecurity Training Certifications- Department of Homeland Security (DHS)/Federal
Emergency Management Agency, Business Information Continuity, Cyber Ethics, Cyber Law