1. CURRICULUM VITAE
I - PERSONAL DETAILS
Full name: LÊ NGỌC KIM HÒA
Date of birth: 19/12/1988 Nationality: Vietnamese
Marital Status: Single Sex: Female
Address: 413/41A, Le Van Sy Street, Ward 12, District 3, Ho Chi Minh City, Viet Nam
Mobile: 0122 315 3150 Email: rubyhoale@gmail.com
Height: 1m62
Weight: 52kg
Position: Customer Service, Receptionist, Administrative staff, HR staff
Working hours: Regular hours from Monday to Friday
II - PROFILE
A sociable, active and creative graduate with practical experience in admin tasks, receptionist
and customer services. Moreover, I am a motivated individual and handle multiple tasks well.
Now looking forward to making significant contribution to a company that offers a genuine
opportunity for development.
III - EDUCATION & QUALIFICATIONS
2006 – 2010: Bachelor’s degree of Finance and Marketing University
Major: International business
SKILLS
• Competent user of standard office suite computer programs and internet.
• Communicate in English well.
• Capable of handling all kinds of secretarial.
• Capable of decoration and arrangement.
• Working well under high pressure.
• Planning and organizing skills.
• Able to motivate and well – cooporated in a team environment.
• Observation skill.
IV – INTERESTS AND CHARACTER
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2. Reading books, traveling, taking photos and cooking, singing, drawing, swimming,
doing handmade.
Careful and patient person, having an inquiring mind, honest and truthful person
VI – EMPLOYMENT
April 2015 – now: Shell Vietnam Co. Ltd
Receptionist cum Administrator (a third party, not a Shell staff)
• Welcome guests and visitors
• Receive and handle phone calls
• Send and receive internal & external mail/letter/package
• Accompany contractors including Saturdays while: monitor office maintenance (air-
conditioners, fire extinguishers, pest control, carpet cleaning, electricity, access
system…).
• Manage pantry stock and purchase sundries such as: tea, coffee, mineral water, tissue-
papers… , and recording
• Logistic support for company’s activities, events such as team building, tea party….
• Help in arrangement of events & meetings
• Order name card, newspaper, stationery, flower
• Book hotel, air ticket, car transfer for guest
• Record and check monthly payment for used goods/services: air ticket, rental car,
electricity and rental office, taxi cost, phone cost, water drinking…..
• Contact 3rd party to get quotes and order office supplies such as consumable, parts,
repaired / maintained service / office equipment within the office budget guidelines
• Keep records of all office assets
• Make photocopy, filling office contracts, payment documents, binding and shredding
documents when required by supervisor
• Support other team when required
• Other tasks assigned by Supervisor
October 2014 – April 2015: DTP online Corporation Company
Office Secretary
• Welcoming guest, answering the phone and routing calls to appropriate person.
• Office management
 Managing meeting room
 Managing incoming and outgoing documents, items and transfer them to individual
person and department quickly.
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3.  Updating information of new staff to staff list.
 Booking air ticket, fare, hotel when the department request.
 Managing janitor staff.
• Following up services, managing office expenses and proposing these payments
 Drinking water
 Express mail service
 Toner for printer and photocopy
 Motorbike cards of staff
 Stationery: order and using
• Managing the office assets.
• Document management to Director.
• Supporting departments scan and photo documents.
May 2011 – Jun 2014: Kumon Vietnam Co. Ltd
Kumon is a mathematical system of Japan, teaching student from 3 to 17 years old by Kumon
method
1. Customer Service at center
Be responsible for making sure that an efficient and professional service is provided to
parents and students. Report about center condition to leader
HR:
• Inform and follow up HR’s announcement.
• Know procedure about salary claim, loss claim (ID card…), welfare
• Collect Leave card and OT card from staff send to office to calculate payment.
• Welcome new staff and introduce center tour.
FIN:
• Control and follow up parents’ payment, ensure accurate fee collection.
Control money, safety box key, invoices, taxi card, and deposit to bank. Follow up daily
Payment function in Company owned system.
• Send payment request about water fee, garbage fee, parking lot fee to FIN
department.
Stationery, maintenance:
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4. • Control, order and maintain stationery/ materials/documents.
• Check and take care center’s facilities, IT systems. Work with related sections
in case having problems, or order maintenance periodically. Ensure good condition for
center.
Reports:
• Ensure all administrative and IT records are entered and updated correctly
such as updating student record, prepare new student folders, update summarized
report, etc.
• Control janitor and guardsman in center (in/ out/ recruit/ follow up/ check their
task list/ feedback/motivate) to make sure that they have a standard performance.
Reception:
• Communicate with parents and students. Receive parents’ inquiries such as:
parent’s sharing, request, complaints or register for test. Control the reception area,
student in/out. Deal with complaints and issues related to administration from
parents/students/members to provide the best customer services.
• Answer the phone about condition of student, input on system if they have any
request.
• Conducting Placement Test, presenting in Parents Orientation, Parents Center
Tour to introduce method and identify students’ ability in order to persuade parents to
register and keep remaining rate.
2. Account receivable at the office
• Checking tuition fee of all center through system.
• Follow up cash at center, planning bank collection schedule.
• Making receipt on FAST system as required by mail.
• Invoice report, tuition fee report.
Sep 2010 – Oct 2010: Western Telecom Company
Sale employee
+ Researching information of customer on internet or list.
+ Contact with customer and persuading using mobile marketing on mobile phone.
Dec 2009 – Mar 2010: Internship in Military bank.
Short-term internship in International Payment department
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5. (Topic: Actuality and solution to improve international payment in Military Commercial Joint
Stock Bank of Ho Chi Minh Branch)
+ Knowing well about process of TTR, documentary collections, letter of credit.
+ Getting 8 grade on the Project
2006 – 2009
Teaching English for children on 2 and 3 grade
Receptionist for wedding party in Happy garden
Drawing caricature for “hoa hoc tro cuoi”
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6. (Topic: Actuality and solution to improve international payment in Military Commercial Joint
Stock Bank of Ho Chi Minh Branch)
+ Knowing well about process of TTR, documentary collections, letter of credit.
+ Getting 8 grade on the Project
2006 – 2009
Teaching English for children on 2 and 3 grade
Receptionist for wedding party in Happy garden
Drawing caricature for “hoa hoc tro cuoi”
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