1. ROBYN ANN SMITH
206-841-8391
ancientmyth@live.com
SUMMARY
* Recent work with Amazon Web Services (AWS) that involved EC2, RDS, DynamoDB, ELB, S3, etc in a
strong Agile environment (scrum, sprints, etc).
* Heavy experience with Jenkins, Artifactory, Anthill Pro, and other CI/CD pipeline applications.
* Chef recipes involving templates, cookbooks, data bags, environments and roles.
* Work closely with other developers and business groups, providing expertise and actions as needed.
* Roles included: Support Analyst (Tier 2), Support Analyst (Tier 3), Business Analyst, Web Systems
Engineer, Systems Engineer, Operations Engineer, SQL Administrator, SME for RAS, Hyper-V and
VMWare, Software Engineer
* Administration experience: IIS6/7/7.5, Exchange 2003, SharePoint 2007, Hyper-V, SQL 2005/2008,
Lync Server 2010/2013, Live Meeting, VMWare, Anthill Pro, Artifactory, Jenkins, Windows Server (2008,
R2, 2012) and older systems, Windows client/workstations (Windows 7, 8, 10) and older since I was
involved in the launching of Windows 95 (first edition).
* Security experience: Active Directory, IPS/IDS, network perimeter configuration (SonicWall,
WatchGuard, SmoothWall, et.al.)
* Highly experienced in LAN/WAN environments (hubs, routers, switches, firewalls, VPNs, etc.)
* Programming exposer: HTML, VB6, Chef (Ruby), JSON, , bash scripting, Python, AWS CFT
* Linux experience: Red Hat, Ubuntu, SCO Unix
* Well versed in TCP/IP and OSI modeling concepts
* Experienced writing/editing technical documentation.
PROFESSIONAL EXPERIENCE
CAPITAL ONE INVESTING, Seattle, WA Software Engineer 2014 – Present
Migrate or invoke applications to the cloud using templates. Configurations involved a variety of
operating systems. We developed automation that involved rehydration strategies. I also single
handedly managed all Dev and QA environments.
• Develop automation using PowerShell and other scripting languages where possible.
• Provided support to Software Development Environment Testing (SDET) groups.
• Provide application support for the Test and Development teams as needed.
• Developed and maintained virtual/physical servers using templates purposed for development,
test, build and integration testing environments.
• Ensure documentation availability.
• Maintain a catalog of environments and software tools used by development and test groups,
manage licenses
• Develop, document and audit the policies and procedures around the environments and tool
usage. Assist in tool evaluation, setup and configuration.
MICROSOFT (via vendor), Redmond, WA Systems Engineer Mar 2014 – Sept 2014
Provided Tier 3 support in multiple 24/7 environments that involved various levels of security,
including Federal access requirements. Responsibilities included:
• Ensure service availability and performance of systems monitoring Live Meeting usage.
• Provide strong troubleshooting skills, driving issues, incidents, and problems to resolution
2. • Administrate Lync/Office Communication Server on multiple servers in clustered environments.
ROBYN ANN SMITH 206-841-8391
MICROSOFT (via vendor), Redmond, WA Systems Engineer June 2012 – Mar 2014
Tier-3 position managing 4,000+ physical and virtual machines for Azure/Bing/Edge of Microsoft as
we successfully assisted business groups migrate to cloud infrastructures. Our small team managed
the legacy server farm of virtual machines configured on various server types and models until its
official decommission. We monitored SQL activity using PowerShell.
MICROSOFT (via vendor), Redmond, WA Systems Engineer March 2011 – March 2012
Tier-3 position managing 300+ physical and virtual machines for Microsoft Online Commerce
Platform (MOCP Billing) in Commerce group located in BPOS-D. Managed web applications, services,
and servers in Pre-Production and Production Environments with SQL components. We also:
• Expanded existing infrastructure involving Active Directory.
• Applied strict adherence policies when working with customer data.
• Deployed prerequisite software in timely manners and successfully managed network details
• Consolidated setup and install documentation.
MICROSOFT (via vendor), Redmond, WA Sr. Web System Engineer May 2008 – May 2011
Primary SE for 300+ front end for MSDN/TechNet (Virtual Labs), Microsoft Learning Partners
(eLearning, Prometric), Snackbox.com, and Codeplex.com. We successfully:
• Managed IIS and SQL servers in Pre-Prod and Production environments.
• Deployed and troubleshot web and software applications as needed
• Provided performance improving solutions and managed network details (DNS, ACLs).
• Consolidated setup and install documentation.
MICROSOFT (via vendor), Redmond/Issaquah, WA Sr. Support Analyst Aug 2006 – Feb 2008
Tier-3 support to and maintained 35-50 web applications spread across 300+ servers. Varied from
simple front-end IIS6 with SQL 2000/2005 backend implementations to complex integrations that
included Project Server and/or clusters of) databases.
• Communicated proactively with various technical and business groups.
• Served role as Subject Matter Expert (SME) for the web applications.
• Extensive SQL 2000 administration.
• Managed company’s HP's Open View Performance Insight (HPOVPI) and Primus applications.
• Member of the "MSE Tier-3 Support Team" as I was promoted quickly from Tier-2 support for
the Remote Access Support (RAS) team supporting remote users (60,000 users).
EDUCATION & CERTIFICATION
Degree/Diploma Provider
BSIT Software Engineering Colorado Tech University (CTU) (anticipated completion 2019)
Business Administration Trend College
Certifications
AWS Amazon (anticipated completion 2017)
MCSE+Internet Microsoft (NT4.0, IIS, Exch, SQL, Active Directory 2003)
Compaq ASE Compaq (ProSignia/ProLiant/Xeon/Workstations/Armada)
LaserJet/JetDirect Hewlett-Packard (LaserJet 4/5/6/5000/N/GN models, JetDirect)
MILITARY EXPERIENCE
3. U.S. ARMY, Baumholder, Germany Communications Specialist
Trained extensively in electronics, telephony, and radio equipment.
ROBYN ANN SMITH 206-841-8391
Learned Skills and Technologies:
Amazon Web Services (AWS) – EC2, RDS, S3, ELB, Cloud Formation Templates (CFT)
JFROG Artifactory
Cloud Bees Jenkins
Cloud Formation Templates
MySQL
Chef recipes
GitHub repository
Linux:
Red Hat
Ubuntu
Remote SSH
SCO Unix
Windows:
Server 2003/2008/R2/2012 Enterprise
Active Directory
AppFabric
NT/Java service management
API service management
Remote Desktop Protocol (RDP), including Remote Desktop Protocol (for Mac)
Office Communications Server (OCS)
Lync Server 2010/2013 & Live Meeting
Internet Information Server (IIS) 6/6.5/7/7.5
SQL 2008/R2/2012
Hyper-V Server Enterprise
System Center Virtual Machine Manager (SCVMM) 2008/R2
Systems Center Operations Management (SCOM) 2003/2008
SharePoint 2007
Putty
Networking,
PowerShell,
Domain Naming System (DNS)
Secure Socket Layer (SSL)
Tomcat
Python
Curl
NETMON/Wireshark,
Fiddler
Session Initiation Protocol (SIP).
BIG-IP F5
Dell, HP, and Super Micro hardware models
Access Control Lists (ACLs)
Network Load Balancing (NLB)
Netscaler
XP
Vista
Remote Routing Administration Service (RRAS)
HP OpenView (OVPI)
HP Internet Usage Manager (IUM)
