This document is a resume for Namrata Shivtarkar, an ISTQB certified software test engineer with over 6 years of experience in protocol stack analysis, field testing of 2G/3G/4G networks, and performance testing. She has worked on projects for Intel mobile communications and Cisco set-top boxes. Her skills include testing protocols, plans and processes, maintenance testing, and defect tracking. She is proficient with various testing tools and technologies.

1. NAMRATA SHIVTARKAR
Phone: +91-8971946472namrata.shivtarkar@gmail.com
I S T Q B C E R T I F I E D S O F T W A R E T E S T E N G I N E E R
Expert in Field testing (2G/ 3G/4G) Protocol Stack Analysis  6+ Years of Proven Results
Skills Summary
 Protocol Stack Analysis
 Test Plans, Cases & Processes
 Maintenance testing
 2G/3G/4G field Testing
 PerformanceTesting
 Regression, Negative& OOB Testing
 Customer issue verification
 Defect Tracking& analysis
 UE side log analysis
Technology Skills
NAS, RRC, PDCP, RLC, MAC, Test central &TIMS(Test management tool),QPST & QXDM (Qualcomm tools),
JIRA, CQ & CDET (defect management tools), Wireshark, MA analyzer, wireless protocol analyzer, Jenkins,
Agilent 8960 Test set, QXDM, DDMS, Windows, Unix, proprietary client Trace Tool, proprietary client PDP
connect Tool Jperf, FileZilla, NetMon, Flash Tool, Crash Inspect, IRTC GUI
Education& Credentials
MUMBAI UNIVERSITY — Mumbai, India
Master of Science in Information Technology, 2010
ISTQB CERTIFICATION
Foundation Level, 2011
Professional Experience
LARSEN & TOUBRO TECHNOLOGY SERVICES LIMITED — Mumbai, India (2015-Present)
Global Engineering Services Company, working for various industries such as Industrial Products, Transportation,
Aerospace, Telecom & Hi-tech, and the Process Industry.
Project Name: Intel Mobile communication
FieldTest Engineer, Feb 2016 to Present
Back office protocol stack analyzer
Results:
 Good knowledge on Intel designed Modem chipset architecture.
 Experience in analyzing call flow of LTE/UMTS/GSM call processing UE protocol side and possess end-to-
end call flow of LTE/UMTS/GSM
 In Depth knowledge and hands-on experience in analyzing UE power on procedures like LTE Cell
acquisition, RACH, cell selection, PLMN selection
 UE protocol stack analysis like NAS, RRC, PDCP, RLC, MAC on LTE air interface standards
 Analyzing UE's functional failure scenarios at modem level like Multi RAB, SRVCC, CSFB, CA, inter/intra
band, Inter-RAT handover, IMS VoLTE calls, SIP messages from protocol stack perspective

2.  Analyzing KPI Report,camping failures, Handover failures, Data Stall, RF antenna imbalance, SRVCC
failures, Drop Calls, set up failures, IMS registration failures analysis, PDP failures, ping failures
 Assigning the issue to the right component for further analysis
 Analyzing Call KPI issues
 Analyzing UE's stability issues caused due to Modem crashes.
 Analyzing Lab test protocol stack issue like Anite/Anritsu/Agilent
 Brief knowledge on LTE 3GPP specifications 36.321, 36.322, 36.232 36.331, 24.301, 23.401 complying
MAC,RLC, PDCP,RRC protocols
Project Name: Intel Mobile communication
FieldTest Engineer, Jan 2015 to Jan 2016
Field test Engineer
Results:
 Performing Field test in various countries across Europe likeMunich, Paris and Rome
 Responsible for Intel chipset Modem protocols and Feature verification characterizing GSM, GPRS, UMTS
and LTE functionality
 Executing UI tests, Stationary/Mobility tests, near cell and far cell field, roaming test cases, CA/2CA and
3CA scenarios, SRVCC, inter/intra band, Inter-RAT handover, IMS and VoLTE calls, MultiRAB scenarios,
drive across border testing, supplementary services
 Testing FTP and UDP data unidirectional and bidirectional transfers by using JPerf and FileZilla software.
 Testing KPI throughput in 2G/3G/4G for FTP and UDP, MultiRAB, ping, CA and VoLTE scenarios
 KPI Report analysis, RF antenna imbalance Analysis, SRVCC failures analysis, Drop Calls, set up failures,
hand over Failures, IMS registration failures analysis, PDP failures
 Testing and analyzing protocol message flow through Trace tool and analyzing basic level log files.
 Capturing and analyzing IP traces for the issues in Wireshark and network monitor
 Capturing core dump crashes using Crash Inspect tool and IRTC GUI
 Flashing the test software on handsets using proprietary flashing tool
 Defect reporting with relevant priority and severity on a time-to-time basis.
 Reporting and solving the Root Cause analysis for the technical issues in setup during testing
 Keeping track of raised issues and coordinate with development team to help solve it
 Handling multiple task in parallel, Maintained proper inventory, Creating and documenting Test cases for
2G/3G/4G
Tools :proprietary client Trace Tool, WireShark, proprietary client PDP connect Tool Jperf, FileZilla, NetMon,
Flash Tool, proprietary Crash Inspect,
Project Name: Cisco Set Top Box
Senior Test Engineer, Jan 2014 to Dec 2014
Serve as a key member of cable set top box and IPTV team for execution of manual and automation testing.
Results:
 Took initiative to Trouble shoot and debug video Head-end and network elements like QAM, RFGateway,
video streamer, Digital Content Manager and DNCS
 Set up configuration for multiple STB’s and MRDVR setup
 Provisioning/De-provisioning of STB’s
 Cable STB & IPTV E2E testing
 Automation testing using Jenkins
 Collecting DNCS specific Unix commands slogs, dvr logs, pmem logs, nxlogs, video proc logs and
communication with developer to resolve the issue
 Defect logging and defect tracking activities
LARSEN & TOUBRO INFOTECH — Mumbai, India – 2009-2013
Global IT services company based in Mumbai.

3. Project Name: INITIATIVES INVESTMENT PROJECT (Research & Development)
Test Engineer, April 2013 to Dec 2013
Execution of RF test cases from 3GPP TS on Agilent 8960 Test set for 2G/3G/4G lab testing.
Results:
 Executing test cases from 3GPP TS 34.121-1 and TS 51.010-1 on Agilent 8960 for GSM, GPRS and WCDMA.
 Verifying RF measurement results between Agilent and handset
 Analyzing network logs using WPA and QXDM tool.
 Executing MO/MT calling, MO/MT SMS, power up/down, airplane mode ON/OFF, Browsing on test phone
using Agilent 8960 as Test server
Tools: QXDM, QPST, Wireshark, Wireless Protocol Analyzer, Agilent
Project Name: Motorola (Client: US based)
Test Engineer, Sep 2009 to March 2013
Served as the key member of manual testing resource, for UMTS android ICS 4.0.4 handset, Android 2.3, iDEN
based devices
Results:
 Manual/Application/System/Maintenance Test execution –
 Did Sanity testing,Functional testing, Regression testing, Customer issues and PR verification and
Exploratory testing, Testing is carried out in Phases like Alpha, Beta, SQA (Soak Testing)
 Executing MO/MT calling, MO/MT SMS, power up/down, airplane mode ON/OFF, Browsing on test phone
using Agilent 8960 as Test server and testing on live network by field testing
 Executed stability rack, CTS and performance testing on mobile handsets
 Taking logs of issues from DDMS and reporting to developers
 Defect finding, logging and tracking through JIRA
 Utility/FDR tool testing for iDEN handsets
 Scripting using iPTF tool on iDEN handsets
 OOB testing, BOTA testing
 Created test case plan, test cases and analyze requirement document
 Performed system testing (manual + automation) of Android 5.0 based mobile handset for leading OEM
catering Verizon& Sprint Network
Features Tested on iDEN:Browser, Unified messaging, Media, SIM personality, Packet Data, Circuit Data,
Dispatch Calls (Push-To-Talk), AT commands
Features Tested on Android:Motoblur, swipe, Lifestream, Emergent group, Apps tray
Tools: JIRA, Test central, ADB commands, DDMS, QPST, QXDM Professional, Test central, Python 2.7, Clear
Quest/Citrix, Proprietary Motorola flashing tools , Utility/FDR tools
Awards & Recognition
TEAM QUARTERLY AWARDS FOR HIGHEST DEFECTS FROM JULY 2012 – SEP 2012