The apprenticeship model's benefits for American employers include: ⦁ A learning methodology that attracts and retains high quality workers at lower cost ⦁ A defined career path for mission critical skills ⦁ Access to a verified transcript of an applicant academic, on-the-job training and certification records ⦁ Diagnostic reports regarding the qualification of their own company workforce compared to industry and regional benchmarks Benefits to IT workers include: ⦁ A structured approach to career development based on current IT industry standards, certifications and contextual learning ⦁ A portable career transcript that presents all aspects of job performance to current and prospective employers

1. The National InformationThe National Information
Technology ApprenticeshipTechnology Apprenticeship
System (NITAS)System (NITAS)

2. What is Apprenticeship?
• Classroom instruction based upon industry-
wide skill standards
• Structured on-the-job training/learning
• Competency validation on the job
• Industry Certification
• A more definitive linkage between employee
learning, job performance and productivity
Apprenticeship goes beyond imparting knowledge and intellectual
understanding; it emphasizes and rewards “getting the job done”.

3. The NITAS ArchitectureThe NITAS Architecture

4. NITAS Infrastructure Under DevelopmentNITAS Infrastructure Under Development
Program
Standards &
Admin
CompTIA
Infrastructure
The IT
Workforce
Market
ATELS
(DoL)
CompTIA
Tech Career
Compass
IT Employer
Database
IT Apprentice
Database
Report
Generator
TranscriptsStatistical tabulations
Analytical reports
Diagnostic reports
Registered OJT
providers
Registered IT
apprentices
Registered IT
journey workers
Standards
System administration and program
registration, Certifications for OJL providers
and training vendors
Report
distribution list
IT specializations
IT skill standards
IT industry &
product
certifications
IT Employers
IT Workers
Worker
Specifications
IT Product
Suppliers
IT Training &
Educational
Providers
Methodology
Implementation
Roadmap for each
specialization area
InternetInternet
EnabledEnabled

5. IT Employers
Key Roles In NITASKey Roles In NITAS
Apprenticeship
Implementation
Guidelines/Standards
DoL/ATELS
IT Workers
Worker
Development
Supply
Schools/Training
Orgs
Training
Delivery and
Credentialing
CompTIA
IT Skill
Standards
NITAS Admin
Career
Transcript
Admin
Apprenticeship
Sponsors
IT Companies
New & Existing
Technology

6. NetworksandInfrastructure
Helpdesk/TechSupport
Programming&S/WDevelopment
WebServices/e-Commerce
DatabaseServices
InformationAssurance/Security
Multi-MediaService
3
ProjectManagement
BusinessAnalyst
InformationExchangeandCollaboration
Supervision/Resources,Operations
AndServicesManagement
Managerial Technical Specializations
Level
2
Integration
1
NITAS Apprenticeship Content
Concentrations
• The “Generalist” Emphasizes Breadth (i.e. Level 1 Skills) Across All Concentrations
• “Specializations” Emphasize Depth (i.e. Level 1-3) in One or More Concentrations

7. NITAS Architecture For A Concentration
Competencies
1, 2,3….
Ability to…… 1.
Ability to…… 2.
Ability to…… 3.
Qual Card “Do”
for each
competency
Deliverable-Oriented Actions
Demonstrated by the Apprentice &
Witnessed by the Coach to show
Evidence of Skill and Proficiency for a
Competency
Triggers Coach-
Apprentice
Demonstrations
and Verbal
Discussions (OJL) Qual Card “Know”
for each
competency
Verbal Explanations to be Given by the
Apprentice to the Coach to show
Evidence of Task and/or Subject Matter
Knowledge Relevant to the
Competency
Exit Criteria: Performance Evaluation
Criteria to be used by the Coach to
Determine if Apprentice has shown
Sufficiency via the “Do” and “Know” to
warrant sign-off for the competency
Industry Standards: Critical
Work Functions 1,2,3 …….
Classroom
Instruction
-Subject
Knowledge
-Task Knowledge
Certifications
-Knowledge
validation
Let’s review the
Generalist and
Project Manager
Program Guides

8. The Three NITAS Program ElementsThe Three NITAS Program Elements
IT Generalist
IT Managerial & Technical
Concentrations (Levels 1-3)
IT & Enterprise Integration
Management
Entry point for incoming IT workers
Entry point for existing IT workers
Entry point for existing IT workers

9. Task
Knowledge
Subject
Knowledge
Highly
Contextualized Task
Competency
Task
Proficiency
On-the-job
Improved
Productivity
Apprenticeship Is A Paradigm Shift For Worker
Training and Credentialing
The Classroom On The Job
Worker
Credentialing
Coaching and other
OJL
Worker Pay
Credential as a
predictor

10. Basic Operations, Maintenance & Support Skills
and Knowledge
Basic Information Technology Skills and KnowledgeNetworksandInfrastructure
Helpdesk/TechSupport
Programming&S/WDevelopment
WebServices/e-Commerce
DatabaseServices
InformationAssurance/Security
Multi-MediaService
3
ProjectManagement
Other
Operations&ServicesManagement
Supervision&ResourcesManagement
Apprenticeship
Workplace Orientation, Teaming
Problem Solving
Business Skills, Customer Needs Analysis
Business Process Analysis
IT Generalist
Managerial Technical Specializations
Level
2
1
Strategic
Implementation
Management
Core
Preliminary Taxonomy of the National IT Apprenticeship System
Business Solution Development
Integration, Alignment & Optimization
Structured
On-the-job
learning
Classroom
Instruction
Skill
Validation
Motivation &
Accountability
Certifications
Mentoring
and
Coaching
Career
Transcript
Skill
Standards
Apprenticeship Learning ComponentsApprenticeship Learning Components

11. IT Generalist
IT Concentrations
Web Services/
E- commerce
Project Management
Information
Assurance/Security
Database
Programming
IT GeneralistIT Generalist
Help desk/
Tech support
Multi-media Service
Networks and
Infrastructure
The IT Generalist Concentration Is The “Trunk of the Tree”The IT Generalist Concentration Is The “Trunk of the Tree”

12. Layer #1: IT GeneralistLayer #1: IT Generalist
ConcentrationConcentration
This concentration reflects the “core” bodyThis concentration reflects the “core” body
of IT knowledge and skills expected of anof IT knowledge and skills expected of an
entry level IT worker. The concentrationentry level IT worker. The concentration
covers four primary areas:covers four primary areas:
•
Basic IT Skills & KnowledgeBasic IT Skills & Knowledge
•
Basic Operations, Maintenance, & SupportBasic Operations, Maintenance, & Support
Skills & KnowledgeSkills & Knowledge
•
Workplace Orientation, Interpersonal,Workplace Orientation, Interpersonal,
Teaming, Problem SolvingTeaming, Problem Solving
•
Business Skills, Customer Needs & BusinessBusiness Skills, Customer Needs & Business
Process AnalysisProcess Analysis

13. List of CompetenciesList of Competencies
AreaArea # of Competencies# of Competencies
 Workplace OrientationWorkplace Orientation 1414
 Introduction to Best PracticesIntroduction to Best Practices 88
 Technical Skills DevelopmentTechnical Skills Development 2525
 Project & Management ConceptsProject & Management Concepts 99
 Introduction to the NetworkIntroduction to the Network 66
 Network Documentation & TroubleshootingNetwork Documentation & Troubleshooting 1616
 Switch ConfigurationSwitch Configuration 11
 Installing Copper CableInstalling Copper Cable 22
 Configuring ServersConfiguring Servers 2121
 Providing e-mail ServicesProviding e-mail Services 44
 Managing the Virus Perimeter & FirewallsManaging the Virus Perimeter & Firewalls 77
 Information AssuranceInformation Assurance 33
 Hardware, Desktop, & Help Desk SupportHardware, Desktop, & Help Desk Support 1414
 Web DesignWeb Design 88
 Software Development/ProgrammingSoftware Development/Programming 1010
________
TotalTotal 148148

14. List of Related InstructionList of Related Instruction
A+ Certification Required
• Technical Writing
• Business Management
• Communications
• Composition
• Math
• PC Hardware
• Operating Systems
• Networking
• Tech Support/Help Desk
• Wireless/Telecommunications
• Internet Applications
• System Analysis Design
• Data base Management
• Programming
• Security Concepts

15. List of Related InstructionList of Related Instruction
A+ Certification Required
• Technical Writing
• Business Management
• Communications
• Composition
• Math
• PC Hardware
• Operating Systems
• Networking
• Tech Support/Help Desk
• Wireless/Telecommunications
• Internet Applications
• System Analysis Design
• Data base Management
• Programming
• Security Concepts

16. Level
Required
Hrs of PM
Classroom
Instruction
Required
Hrs of
OJL
Required
Qualification
and Skill
Validations
Required
Certifications
Level 1-
Entry
24 hrs
--- 5 items
---
Level 2-
Full
Working
60 hrs 2000 hrs in
IT Project
Management
42 items IT Project +
or PMP
Level 3-
Journey
60 hrs 2000 hrs in
IT Project
Management
40 items
Total 144 hrs 4000 hrs in
IT project
management
87 items IT Project +
or
PMP
Summary of Requirements For Specializations
Apprenticeship Program—
IT Project Management Concentration Example

17. NITAS Will Include
Both Existing &
Emerging Skills

18. Apprentice Profile
The InfrastructureThe Infrastructure
•NITAS™ uses a web based tracking and validation system to manage the process
of IT apprenticeship
1
2
3
4
5
6
7
8
9
10
11
Baseline
Month 1
0
10
20
30
40
50
60
Apprentices
Competencies
Competency Progress
Baseline
Month 1
Skill Qualification
Process Progress Charts
(traffic light report)

19. Roles In NITAS
Refer to page 14 of the Project Manager
Program Guide for more detail
•Sponsor (your organization)
•Workers (apprentices)
•Consultant (process expert)
•Training Provider
•Content provider

20. Findings from Naval Undersea WarfareFindings from Naval Undersea Warfare
Pilot (IT Generalist)Pilot (IT Generalist)
IT Apprentice Comparison to Journey Workers
Naval Undersea Warfare Center, Division Keyport
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Ma y- Ju n 0 2 Ju l- S e p 02 O c t- De c 0 2 Ja n - Ma r 0 3 Ap r- Ju n 0 3 Ju l- S e p 0 3
Time Period
Percentage
Estimated % of
Average Journey
Worker Productivity
% of Average Journey
Worker Wage

21. NUWC Division Keyport
Apprentice Competency as %of Journey Worker Competency
(Average over 63 IT Functions)
0%
20%
40%
60%
80%
100%
120%
1
Month
4
Months
7
Months
10
Months
14
Months
17
Months
20
Months
23
Months
Time in Program
Percentage
Competency breadth Competency depth
NUWC IT Generalist Findings
(Continued)

22. McDonald’s Corporation Pilot StudyMcDonald’s Corporation Pilot Study

23. Benefits From ParticipationBenefits From Participation
In The NITAS ProgramIn The NITAS Program

24. Benefit Propositions to IT Employers from ParticipationBenefit Propositions to IT Employers from Participation
in the IT Industry Apprenticeship Systemin the IT Industry Apprenticeship System
•Participation in the system enables IT employers to attract and retain
better workers.
•Participation aligns organization to a performance orientation, going
beyond the acquisition of knowledge or intellectual achievement.
•Participation reduces risk in the employee selection and hiring process.
•Participation will afford the opportunity to receive greater worker
productivity for less cost.
•Participation offers a structured approach to providing IT career paths
that is based upon “best practices”. The approach links training
objectives and task performance with employee performance appraisals.
•Participation is a symbol of quality that can be displayed to customers
•Participation forces the inclusion of on-the-job-learning which is a better
way of providing training—faster learning and fewer errors during the
learning process.
•Participation makes industry-wide performance norms and benchmark
data available for salary administration.

25. Conceptual model of how ApprenticeshipConceptual model of how Apprenticeship
Provides Tools That Accelerate Learning LeadingProvides Tools That Accelerate Learning Leading
To Worker Productivity In A Shorter Period ofTo Worker Productivity In A Shorter Period of
TimeTime
Expertise
(Education+Experience)
Apprenticeship Approach:
Classroom training with structured
hands-on experience
Time in years
Classroom instruction
Experience
Traditional Approach:
Classroom training followed by
unstructured hands-on experience
Source: Naval Undersea Warfare Center

26. Apprenticeship andApprenticeship and
Workforce ProductivityWorkforce Productivity
Improvement ResultsImprovement Results

27. Apprenticeship andApprenticeship and
Workforce ProductivityWorkforce Productivity
Improvement ResultsImprovement Results

28. Productivity Versus Wage Data:Productivity Versus Wage Data:
IT Generalist ConcentrationIT Generalist Concentration
Naval Undersea Warfare Center: Keyport WANaval Undersea Warfare Center: Keyport WA
Implications:
• Employers gain value through apprenticeship as workers’
productivity grows faster than workers’ wages.
•The NITAS program and infrastructure are engineered to
minimize implementation and participation costs for IT
employers

29. Apprentice ProductivityApprentice Productivity
IT Generalist ConcentrationIT Generalist Concentration
IT Apprentice Productive Work Hours
Naval Undersea Warfare Center, Division Keyport
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
May-Jun 02 Jul-Sep 02 Oct-Dec 02 Jan-Mar 03 Apr-Jun 03
Time Period
Percentage
% of Work Hours
Productive

30. McDonald’s Apprentices’ Productivity Growth ToMcDonald’s Apprentices’ Productivity Growth To
DateDate
In 13 weeks total productivity improved significantly
among 10 IT Project Manager apprentices
Avg Number of Business Objectives
Being Met Per Project
4.00
4.50
5.00
3/7 3/14 3/21 3/28 4/4 4/11 4/18 4/25 5/2 5/9 5/16 5/23 5/30

31. Participation in NITAS allows IT
employers to reap the benefits of a
more efficient market
IT Employers
Demand
IT Workers
Worker
Specifications
Supply
Schools/Training
Academic
Delivery and
Credentialing
Industry
Certifications
CompTIA
•Employers register to become
authorized sponsors
•Employers are incented to participate
in order to:
• receive benefits of faster
training, less rework
•attract and retain best workers
•greater productivity for less
cost
•use a cost effective method for
competency and outcomes
tracking
•obtain recognition as a
company using “best practices”
in employee development.
Workers will participate because of :
•employer demand
•need to demonstrate value to justify
higher wages and growth
•market mobility for themselves
Schools will participate because of :
•employer and student demand
•competitive advantage
The Big PictureThe Big Picture

32. Role of Channel PartnersRole of Channel Partners
For IT GeneralistFor IT Generalist
•Develop linkages with local IT employers for school to work
programs and internships using the NITAS program
•Align IT curriculum with NITAS requirements and
concentrations especially IT Generalist
•Register students in NITAS (career ID and transcript
activation)
•Secure commitments from local IT employers to provide
structured OJL, mentoring, coaching and Qual criteria sign-
offs on internship and school to work programs
•Demo NITAS functionality and explain system/benefits to
IT employers
•Counsel students and employers in Qual criteria process
•Administer internships and school to work programs using
the NITAS program

33. •Visit prospective customer organizations (IT employers) and ….
•Discuss the NITAS methodology as a vehicle to achieve
training objectives and business outcomes
•Discuss the benefits of their participation in the NITAS
program
•Provide a demo of the NITAS system functionality and
reports
•Provide guidance as to which concentrations will be of
value to them
•Seek a commitment to running a registered pilot program
•Answer questions and overcome objections
Additional Responsibilities Of ChannelAdditional Responsibilities Of Channel
PartnersPartners

34. Snapshot: Role of Intermediaries in The NITAS Program---IT Generalist



IT Generalist Classroom
Instruction for Levels 1-2
2 yr certificate or
degree



Classroom instruction and OJL
for advanced IT concentrations
and vendor specific new
products
Qualification criteria sign-offs
Certification attainments
Time

Accumulated
IT Worker
Skills and
Knowledge
Pre-Employment Period Transitional Period Employment Period
IT Generalist Internship
or school to work
program, continue
schooling
Begin obtaining
competency sign-offs
on Qual criteria with
OJL
Begin obtaining
certifications
IT Generalist Classroom
Instruction for Level 3
4 yr certificate or degree
-aligns training delivered with
NITAS,
–secures student participation in
NITAS,
-establishes linkages with
local IT employers
-secures IT employer
participation in NITAS,
-assists local IT
employers with OJL & Qual
criteria sign-offs
-trains IT employers in OJL, mentoring, coaching
-helps IT employers use the NITAS system as a vehicle to
achieve competency and productivity objectives of IT workforce
IT Worker
enters NITAS
IT Worker maintains
career transcript in NITAS

35. Snapshot: The Role of Intermediaries --Advanced IT Concentrations






Delivers Classroom instruction
and OJL for advanced IT
concentrations and vendor
specific new products
Aligns instruction with NITAS
requirements
Consulting for Qual criteria
sign-offs and admin
Consulting for setting up IT
Apprenticeship
Consulting for registration
Assists IT employer in
achieving and measuring
productivity and business
outcomes
Time

Accumulated
IT Worker
Skills and
Knowledge
Pre-Employment Period Transitional Period Employment Period
IT Worker
enters NITAS
IT Worker maintains
career transcript in NITAS

36. Quality Requirements Of ChannelQuality Requirements Of Channel
PartnersPartners
•Must Receive CompTIA Training
•NITAS system functionality
•Curriculum alignment with NITAS tracks
•On-the-job learning delivery methods
•Administering the Qual criteria process
•Productivity and business outcomes measurement
•Must align training with NITAS
•Must have qualified resources
•Must have a Quality Assurance process
•Must have established relationships with IT employers
•Must have a site visit from CompTIA

37. Implementing NITAS By Role
www.nitastest.us
NUWC reported 0.25 FTE needed to coordinate this
process through the life cycle duration
Accelerator tools exist to make the process efficient