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Systems That Mean Business: Allworx PBX Review
- 1. Systems That MeanBusiness © 2012 Allworx Corp A Windstream Company All Rights Reserved
- 2. FromVisionary Beginnings… • Founded in 1998 • Kodak, Xerox, Sr. design engineers • Creating Film Kiosks Demonstrate Inventive skills • Specialty - Translating Complex Functions to Simple UI • Cutting Edge Design a core competence • Introduced First Allworx in 2003 • Acquired by PAETEC November 2007 • Windstream Acquired PAETEC in Dec 2011 • More servers than McDonalds, Burger King and Wendy’s combined has restaurants • 23,000+ customers, 350,000+ handsets, 1. 5m users • Market leaderin SME IPPBX
- 6. Non-Profit
- 7. Healthcare
- 10. Banking, Finance
- 11. Voicemail Exceeding Current & Future Needs Plus Lowest Total Cost of Ownership Business Process Productivity Global Multi-site Integration Routing Management Diverse Voice Services Customized Features Mobility Connectivity Presence Management
- 12. Top Reasons to Choose Allworx 1. Built forTheFuture • SIP Based – not gateway based • Less complex, lower cost • Supports any SIP 2.0 Trunk, Any SIP Handset • Migrate to SIP easily from Analog, T1/PRI 1. FocusedonSME • Legacy Features for Today • IP Benefits for Tomorrow 1. Everythingis built-in • Premise based offers greater control • System licenses – easier to manage • Simple, easy-to-understand
- 13. …More Top Reasons 4. Trulythe Lowest Total Cost of Ownership 5. Inventive and Useful Enhancements add value 6. Easy to install – Easierto maintain 7. Solves Current problems …and then some
- 15. Allworx 6x12 Server • 3-10 users • Max 12 users and12 system extensions, 2 generic SIP handsets • Six copper trunks, two analog extensions • SIP Trunks without additional cost • One Eight Party conference Bridge * • Solid state memory = long-term reliability • Inexpensive Optional 5-Year warranty * Licensed option
- 16. Allworx 6x Server • 30 users included – single license expansion to 60 • SIP Trunks without additional cost • Six copper trunks, two analog extensions • One Eight Party conference Bridge * • Solid state memory = long-term reliability • Inexpensive Optional 5-Year warranty * Licensed option
- 17. 6x and 6x12 Hardware Configuration DoorRelay/Serial Interface USBInterface LAN Port WAN Port 6 FXO Ports 2 FXS Ports Analog Fail Over Port Audio Port Paging/MoH Grounding Power
- 18. Allworx 48x Server • 48 users included – 50 userexpansions to maximum of 250 • Includes SIPwithout additional cost • 2 TI/PRI Circuits built-in* * • 60 party Conference Bridge DSP* * • Solid State Drive design = increased reliability • Optional low cost 5 yearwarranty option • Low powerconsumption ** Licensed options
- 19. 6x12 6X 48X Px Users Up to 12 Up to 60 30…60 Up to 250 48…100…150…200… 250 0 Auto Attendants 9 9 9 0 Central Office Lines SIP 6 FXO 1 PFT 99 SIP channels 6 FXO, exp. to 24* 1 PFT 99 SIP channels 3 FXO, exp. to 21* 1 PFT 99 SIP channels 6 FXO ports 1 PFT 3 Port Expanders per Analog Phones 2 FXS ports expandable to 8* 2 FXS ports expandable to 8* 5 FXS Ports expandable to 11* 2 FXS Ports 6 Additional w/ 3 Px Voicemail 8 Ports 2 hours per user 8 Ports 2 hours per user 16 ports No less than125 hours Server Based Conference Center* * One 8 seat bridge One 8 seat bridge Four bridges max 30 seats/bridge 60 seats across all bridges None Hard Drive 2 GB Compact Flash 2 GB Compact Flash 8GB solid state drive 2 Gig Compact flash T1/PRI N/A N/A 2 Built-in ** N/A Obligatory Specification Chart * with optional Port Expander ** optional license
- 21. 9224 Sophisticated, flexible top-of-the-line phone • 24, 3-color Feature Keys (PFK’s) •192 × 64 Backlight Display •7 Context Sensitive Soft keys •11 Fixed Feature Keys •Full-Duplex Speakerphone •Built-in Headset Jack •Integrated Layer 2 Switch •Power over Ethernet (PoE)
- 22. Traditional Console with 96 PFK’s Simple plug-and-play configuration with automatic detection Grow to 48, 72, or 96 programmable function keys Powered from the 9224 phone - No Additional power required
- 23. • Backlit display • 12, 3-colorProgrammable Feature Keys (PFK’s) • 7 Interactive Soft Keys • 11 Fixed Feature Keys • Full-Duplex Speakerphone • Built-in Headset Jack • Built-in Layer2 Switch • PoweroverEthernet (PoE) 9212L The Workhorse
- 24. Small, but Powerful • Four programmable function keys • Easy-to-read 192x64 graphical backlit display • Full-duplex speakerphone • 4-way conferencing • Bandwidth options – 9204 -10/100 Ethernet Switch – 9204G - 10/100/1000 Gigabit Ethernet 9204/9204G
- 25. • Compact size for small workspaces • 2 Call Appearance buttons • Easy-to-read 128 × 36 display • 10/100 Switch • Power over Ethernet (PoE) • Full-duplex speakerphone • Wall mountable • Bright ringing and off hook status indictor • Plug-and-play headset connectivity 9202E 7. 4 or higher ForCompact Workspaces
- 26. Features That Make Allworx Strong
- 27. SIPConnectivity is Included • SIP is Here and Here to Stay • Dynamic IP offers Voice and Data on shared circuit • Sharing one circuit for Voice and Data lowers cost • The most cost effective way to route a phone call • Implement today or tomorrow - as your needs evolve
- 28. Firewall Remote Phones - anywherein the world Local Users Main Office • Eve ry Feature exce pt Receiving Page • Direct Station Selection • Busy Lamp Field • CO Line Appearance • Call Appearance • SIP Trunk Appearance • ACD Agent • NAT Access • Multiple Remote Users behind same firewall • No VPN Required • No static IP address required for remote phones Firewall
- 29. Users/Handsets/Extensions 1. Individuals are Users (given a voice mail box) 2. All others are Extensions i.e., kitchen, breakroom 3. Phones are Endpoints 4. Endpoints are Unlimited Allworx phones Generic SIP Soft-phones 6x Capacities: – 120 extensions … of which 60 are users 48x Capacities – 500 extensions … of which 250 are users
- 30. Call Routes Call routes are simply ways that any call or transferred call to a user or extension is handled Call Routes are infinite ly definable per User User may modify, if allowed Call Routes add Po we r and Fle xibility
- 31. Call Routes Add unlimited destination (s) Add unlimited additional connections Select your final destination Define options when busy on a call
- 32. Call Routes based on Caller ID Route to specific phones… …and/or directly to any outside line Call Routes based on extension
- 33. Presence• 7 unique presence settings • Change them at will • Phone, web message center, iPhone, Android • Each has its own greeting
- 34. Unified Messaging - Standard Voicemail/Email in One Box • Review, retrieve and respond to all your messages from Inbox • Voicemail SMS text message alerts & escalation
- 37. 37 New employees learn quickly…Lowertraining costs
- 38. New Feature Evolution • 7.1 o Advanced Multi-site o Automatic Call Distribution o 911 Alert o Announce Only Mailboxes o iAllworx • 7.3 o Hot Desking o Visual Message Center o Multisite Park and Page o Flexible Auto Attendant Scheduling o Extension Mode Dialing • 7.4 o Simplified Transfer o Handset Network Login Profiles o Downloadable MOH o 911 Direct dial o SNMP & Other Diagnostic tools Customer Driven Feature Planning
- 40. Advanced Multi-site • Up to 99 Servers • Up to 1000 users – Global Directory – Global Voicemail – Global Call Routes – Global Busy Lamp Fields – Global Auto Attendants
- 41. • Global Directory, Global voicemail • Global Numbering • Visibility of handsets at branch locations • Transfer Site to Branch • Access remote site trunks • Shared Automated Attendants • Primary Site has visibility of users of all branches • Multiple Primary Sites – can serve for Disaster Recovery • Distributed is better for SMB Advanced Multi-Site …across town - oracross the Country Dallas (972) 897-2800New York (212) 863-4000 Rochester, (585) 321-6000
- 43. Call Assistant – PC Based Call Control Call Processing/Power Dialing/Call Logging/Call Recording/Call History In conjunction with Allworx 9224/9212L/9204/9204G/9202E
- 44. 44 Call Recording When selective permanent call recording preservation is a must when recording shows status, pause and resume Appears in folder where you want - Records directly to folder - not using voicemail port
- 45. TAPI Contact Management…Outbound Dialing…Inbound Screen Pops
- 46. ACD Intelligently Manage Calls into Contact Centers Small and Large
- 47. Perfect for the Majority of Small Call Centers Upto10CallQueues Up to 16 Callers in Queue
- 48. Distribution Algorithms 1. Priority – Strict ordered list of Agents First agent available on list gets next call. 1. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to each agent. 1. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in agent. 1. Ring All – Legacy Call Queuing Mode
- 49. Call Queue Statistics provide real-time detailed information Queue Statistics Each Queue Type Provides Different Statistic Metrics
- 50. Customize Queues on the Fly …As Needs Change
- 51. SupervisorQueue Alarms • Alarm PFK’s – Yellow, then Red queue thresholds Wait Times Too many callers • All Agents Logged Out (with Calls in Queue) • Service observe w/ Barge-in • Unlimited Supervisors Administer via Web View and Reset Queue stats View and Reset Agent stats View logged in Agents Force logouts Monitor for Queue Alarms
- 52. Conference Center • Secure conferencing option – ID and Password protection – Easy-to-use graphic user interface • Full administrative view of users and conferences – Centralized scheduling and moderation of calls • 6x: one 8-party conference bridge • 48x: – 4 Managed, Secure Bridges – 60 Total Bridge Participants – 30 party maximum per bridge
- 54. Dual Language Support • 3 language Choices English French Castilian Spanish Default: Language 1 Option to convert to language (2)
- 55. Mobile Link
- 56. Mobile Link Mobility Communications foriPhone and Android Smartphone's iPhone Android
- 57. Retail/Auto Distribution • Automated Attendant by Department Based on time of day/day of week, holiday • Park and Page • ACD – Service – Parts • Cell Phone Management • Multi-site Global Employee Reach Roving Management Global Park/Page/Transfer Employee Directory by Location
- 58. Legal • Call Coverage • Billing management Audit codes Two -23 digits, verified or unverified Works with almost any Call Accounting package • Call recording Deposition Court summary • Conference Center • Inbound CID routing Desired and undesired callers route directly to appropriate person
- 59. Consulting/Professional Services • Call Coverage DID Personal Call Handling • Automatic Call Distribution Billing Scheduling Inbound and Outbound • Message Center • Unified Communications • CRM Integration • Voicemail forward Automated or selective
- 60. Education • Separate Classrooms from User/Admin/Teachers • E911 Alert • Zone paging • Toll Restriction
- 61. Manufacturing • Automated Attendant Call Routing – speeds call handling – reduces overhead • 10 Zones paging • Park and page • Departmental call coverage • Cell Phone mobility • Toll Restriction
- 62. Administration Programming Browser Based GUI - LAN or Wan - no t a client
Editor's Notes
- This is what the back of the Allworx 6x and 6x12 look like. If you have any familiarity with other phone systems you will notice that it is extremely compact with few connections . The key part to this picture is that there is a single connection from the server to the Local Area Network. If you compare this to an older telephone system that has many connections to all the different cards and phones you can see that our system is very easy to install. We won’t review in detail all the connectors, but you will see the connections for the 6 FXO ports to connect the telephone lines and the 2 FXS ports for devices like fax machines and cordless phones - and Paging and music on hold.
- Lastly there is a reference guide to all the features and how to use them so training new employees is easy.
- Allworx Advanced Features save you time and effort with group calendaring, Call Assistant Software, Call Queuing and much more. We’ve streamlined tasks like information sharing and group planning, essentially adding hours to your work week. Group Calendaring : Scheduling meetings has never been easier – with a few clicks, view everyone’s schedule. Then create and track meeting requests via email. Call Assistant : Live answering position that works in conjunction with any Allworx phone. All key calling functions available via software – answer, release, hold, transfer, park, etc. Call Queuing: View continuously updated queue status on your PC (number in queue, longest wait time, average wait time, etc.). Call details report is available and can be exported to MS Excel for further analysis. All phones ring when a caller is in queue, first one to answer gets the call. Phones can answer multiple queues. VPN: Use the VPN software to access Allworx remotely and get full functionality (email, calendaring, shared files, etc.) VPN is PPTP- based. There is a one time license fee for up to 16 simultaneous users.. VoIP via WAN: Is a software key that enables multi-site connectivity and remote phone capability via VoIP phones using SIP protocol. With VoIP via WAN multi-site calling does not require ITSP service. It is needed to connect the Allworx system to an ITSP.
- Allworx Call Assistant is a PC-based answering position which brings the power of enterprise attendant consoles direct to small businesses. It allows operators or receptionists to monitor the stat of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Key benefits: Centralized call management Easy-to-Use graphical interface Drag & drop capability for transferring calls Easy access to standard call functions Seamless integration with any Allworx phone Quick and easy installation Support for both VoIP and traditional CO phone lines My Calls: Every incoming or outgoing call associated with the operator’s extension appears here. It shows the status of the call, caller ID, Phone number and elapsed time. Outside Lines: All incoming lines which have been designated for this operator appear here. Switchboard: The Switchboard is a multifunctional interactive area designed to display Directory and other system information. Clicking on the tabs will lead to screens dedicated to Auto Attendants, Call Queues, Parked calls, Call monitors, active call and favorites. Directory: The directory displays all users currently configured in the Allworx system with extension number and color indicating current status. Task Bar: All key calling functions are conveniently placed at the top of the screen and can be accessed through either mouse or keyboard commands.