Alllworx presentation 2


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  • Allworx Advanced Features save you time and effort with group calendaring, Call Assistant Software, Call Queuing and much more. We’ve streamlined tasks like information sharing and group planning, essentially adding hours to your work week. Group Calendaring : Scheduling meetings has never been easier – with a few clicks, view everyone’s schedule. Then create and track meeting requests via email. Call Assistant : Live answering position that works in conjunction with any Allworx phone. All key calling functions available via software – answer, release, hold, transfer, park, etc. Call Queuing: View continuously updated queue status on your PC (number in queue, longest wait time, average wait time, etc.). Call details report is available and can be exported to MS Excel for further analysis. All phones ring when a caller is in queue, first one to answer gets the call. Phones can answer multiple queues. VPN: Use the VPN software to access Allworx remotely and get full functionality (email, calendaring, shared files, etc.) VPN is PPTP- based. There is a one time license fee for up to 16 simultaneous users.. VoIP via WAN: Is a software key that enables multi-site connectivity and remote phone capability via VoIP phones using SIP protocol. With VoIP via WAN multi-site calling does not require ITSP service. It is needed to connect the Allworx system to an ITSP.
  • Allworx Call Assistant is a PC-based answering position which brings the power of enterprise attendant consoles direct to small businesses. It allows operators or receptionists to monitor the stat of every line in the system and to effectively dispatch calls by answering, transferring, parking or sending to voicemail. Key benefits: Centralized call management Easy-to-Use graphical interface Drag & drop capability for transferring calls Easy access to standard call functions Seamless integration with any Allworx phone Quick and easy installation Support for both VoIP and traditional CO phone lines My Calls: Every incoming or outgoing call associated with the operator’s extension appears here. It shows the status of the call, caller ID, Phone number and elapsed time. Outside Lines: All incoming lines which have been designated for this operator appear here. Switchboard: The Switchboard is a multifunctional interactive area designed to display Directory and other system information. Clicking on the tabs will lead to screens dedicated to Auto Attendants, Call Queues, Parked calls, Call monitors, active call and favorites. Directory: The directory displays all users currently configured in the Allworx system with extension number and color indicating current status. Task Bar: All key calling functions are conveniently placed at the top of the screen and can be accessed through either mouse or keyboard commands.
  • Alllworx presentation 2

    1. 1. IP Phone Systems that Mean Business© 2010Allworx CorpA subsidiaryof PAETEC HoldingAll Rights Reserved
    2. 2. W Does Allworx Deliver? hatSatisfy Customer Needs with Low Total Cost ofOwnership
    3. 3. Diverse Voice Routing Services Robust Management Customized Features Global Multi-site What Customers VoicemailIntegration Want… Business Mobility Process Connectivity Productivity Presence Management
    4. 4. Some of Our 12,000+ Customers
    5. 5. From Visionary Beginnings…To Today• Founded in 1998 – 2 Divisions - Consulting and Product (Allworx) – Management Team – Kodak, Xerox Sr. design engineers – Film Kiosks Demonstrated Engineering skills – Cutting-Edge Design & Development a core competence• Introduced Allworx in 2003• Acquired by PAETEC in November 2007 – More than 12,000 servers – More than150,000 handsets and almost 500,000 users• #1 market share in IP PBX in SMB – defined as less than100 users per location
    6. 6. Top Reasons To Believe1. Built for The Future – Pure SIP IP Phone System – SIP 2.0 trunks, any SIP stations – Migrate from Analog POTS, T1/PRI1. Targeted for SMB – Huge Market opportunity – Legacy Key Systems Turn is now – Features exceed customer needs1. Everything built-in – System licenses - not per seat – no blades/gateways – No inventory support nightmares
    7. 7. Key Differentiators4. Easy to install – Easier to maintain5. Compelling Software Evolution6. Lowest Total Cost of Ownership7. Foundation for Managed Services8. Solves Current Customers problems…and then some
    8. 8. 6x Server Fundamentals• 30 users included – license expansion to 60• Every Server includes SIP Trunks• Six Copper trunks, two analog extensions• One Eight Party conference Bridge * * Licensed option
    9. 9. 48x Server Fundamentals – 48 users included – license expansion to 250 – Every Server includes Unlimited SIP – 2 TI/PRI ** – 60 party Conference Bridge DSP ** Bigger and broader market segment for new prospects Migration options for existing customers Same strategy of minimal part numbers for stock and support** Licensed options
    10. 10. 48x Quick Facts• 48x built on the solid foundation established by the 24x – Over 2000 satisfied customers – System-wide optional feature keys • No per user licensing of features • License only those features you need – Logical user expansion licenses • (49 to100; 101 to 150; 151 to 200; 201 to 250) – Extended Warranty and Software maintenance options• Benefits – Bigger and broader market coverage – more flexibility – Comprehensive migration options – existing customer benefit – Sane strategy of minimal part numbers for support
    11. 11. Server Specifications 48x 6x Port Expander Number of Up to 250 Up to 60 0 UsersAuto Attendants 9 9 0 Central Office 3 FXO, expandable to 21* 6 FXO, expandable to 24* 6 FXO ports Lines SIP 1 PFT 1 PFT 1 PFT Unlimited SIP lines Unlimited SIP Lines 3 Port Expanders per ServerAnalog Phones 5 FXS Ports expandable to 2 FXS ports expandable to 2 FXS Ports 11* 8* 6 Additional w/ 3 Px Voicemail 16 ports 8 Ports Server Based 125 hours total 2 hours per user Conference Four conference bridges One 8 seat bridge ** None max 30 seats/bridge, max 60 seats across all bridges ** Hard Drive 8GB solid state drive 512 MB Compact Flash 256 MB Compact flash * with optional Port Expander T1/PRI 2 Built-in ** ** optional license N/A N/A
    12. 12. The Allworx 9224A premium top-of-the-line phone with Powerful Features• 24 programmable, 3- color Feature Keys (PFK’s)• Backlight Display for Readability• 7 Interactive Soft Keys• 11 Fixed Feature Keys• Full-Duplex Speakerphone• Built-in Headset Jack• Built-in Layer 2 Switch• Power over Ethernet (PoE)
    13. 13. The Allworx 9224 with 3 TxAdditional Sidecars support AttendantConsole Every Tx powered by 9224
    14. 14. The Allworx 9212A premium top-of-the-line phone with Powerful Features • 12 Programmable, 3-color Feature Keys (PFK’s) • 7 Interactive Soft Keys • 11 Fixed Feature Keys • Full-Duplex Speakerphone • Built-in Headset Jack • Built-in Layer 2 Switch • Power over Ethernet (PoE)
    15. 15. The Allworx 9204A sleek stylish design phone ideal for any office setting. • 4 programmable function keys • 192x64 graphical backlit display with adjustable brightness • Power over Ethernet (PoE) • High-fidelity voice handset • Wideband audio support • Wall mountable • Only supported with System software 7.1 or higher
    16. 16. Conversion From TDM to IP is Simple
    17. 17. Master of the Universe Features
    18. 18. SIP with PAETEC SIP VoIP (long distance) (local/ 911)• SIP available on PAETEC Dynamic IP• The intelligence built in to choose the most cost effective phone line - based on the number dialed• Apply different dialing rules to different telephone services (ITSP vs. local telephone company)• Take advantage of the most cost effective way to route a phone call• Implement today or tomorrow - as customers needs change
    19. 19. SIP Ready (local/ 911)• In markets where PAETEC SIP is not yet available
    20. 20. Remote Phones - anywhere in the worldIncoming & Outgoingcalls- VoIP or PSTN Main Office Firewall Remote Intern Intern User et et • DSS • BLF • Line Appearance Remote • Call Appearance User • SIP Appearance • Call Queuing Local Users • NAT Access • Multiple Remote Users behind same firewall • No VPN Required • No static IP address required for remote phones
    21. 21. Users/ Handsets/ Extensions1. Users are individuals (requiring voicemail)2. Extensions are “all others” kitchen, break room or call routes3. Handsets are endpoints4. Handsets assigned to User (unlimited) Allworx Handsets Generic SIP Handsets SIP soft-phones• 6x Capacities: – 60 users – 120 extensions• 48x Capacities – 250 users – 500 extensions
    22. 22. Call Routes• Call routes are a pre-determined route for any call dialed or transferred to a user or extension
    23. 23. Call Routes, cont’d• Call routes can be specific based on Caller ID• Follow-up with multiple call route attempts• Finally…
    24. 24. Presence• Every user has 7 unique presence settings - and can change them at will
    25. 25. Unified Messaging - Standard Voicemail/ Email in One Box• Review, retrieve and respond to all your messages from Inbox• Voicemail SMS text message alerts & escalation
    26. 26. MyAllworxManager
    27. 27. MyAllworxManager
    28. 28. E911 Alert• Emergency Alert Programmable Feature Key (PFK) – Any number of handsets may have Emergency Alert PFK• When 911 call is made, generates audible and visual alert on phone display – Email message and SMS text can also be generated• Perfect for – Educational markets – Any “high risk” customers
    29. 29. Advanced Features
    30. 30. Advanced Multi-site• Support for up to 1000 users – Primary/Branch• Global Directory• Global Voicemail• Global Call Routes• Global Busy Lamp Fields• Enhanced Auto Attendants
    31. 31. Advanced Multi-Site …across town or across the CountryUp to 99 locations – public, or private network Dallas TX 972 897-2800• Global Directory, Global voicemail New York, NY• Global Numbering 212 863-4000• Visibility of handsets at branch locations• Transfer Site to Branch• Access remote site trunks• Shared Automated Attendants Rochester, NY• Primary Site has visibility of users of all 585 321-6000 branches• Multiple Primary Sites can serve for Disaster Recovery• Distributed is better for SMB
    32. 32. Multi-sitewith MPLS
    33. 33. Call AssistantAttendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202
    34. 34. Call Recording – Easy as 1-2- 3 Appears in folder wherewhen recording shows status,pause and resume you want - Records directly to folder - not using voicemail port 34
    35. 35. TAPI – included with Call Assistant
    36. 36. ACD - Intelligently manage Calls
    37. 37. Call Queuing & Automatic Call Distribution Perfect for Small Call Groups 16 Callers in QueueQueues10 Call
    38. 38. Distribution Algorithms1. Priority – Strict ordered list of Agents  First agent available on list gets next call.1. Round Robin – “Sales Person” Mode  Evenly distribute same number of calls to each agent.1. Longest Idle – “Support Team” Mode  Evenly distribute by time to each logged in agent.1. Ring All – Legacy Call Queuing Mode
    39. 39. Call QueuingCall Queue Statistics provide real-time detailed information
    40. 40. ACD Reports - 6x or 24xStatistics provide real-time detailed information
    41. 41. Customize Queues - as needschange
    42. 42. ACD Reports - 6x or 24x Queue Statistics
    43. 43. ACD Reports - Export
    44. 44. Queue Alarms/ Supervisor• Unlimited • Queue Alarm PFK’s Supervisors – Yellow, then Red  Administer via Web queue thresholds  View and Reset  Wait Times Queue stats  Too many callers  View and Reset • All Agents Logged Agent stats  View logged in Out (with Calls in Agents Queue)  Force logouts • Service observe w/  Monitor for Queue Barge-in Alarms
    45. 45. Conference Center• Secure conferencing option – ID and Password protection – Easy-to-use graphic user interface• Full administrative view of users and conferences – Centralized scheduling and moderation of calls• 6x includes one 8-party conference bridge• 48x includes: – 4 Managed, Secure Bridges – 60 Total Bridge Participants – 30 party maximum per bridge
    46. 46. Introducing Mobile Link
    47. 47. iAllworx
    48. 48. iAllworx
    49. 49. Changing Your Presence
    50. 50. Retrieving Your Voice Messages
    51. 51. Listening to a Message
    52. 52. Sending a Voice Message
    53. 53. Checking and Creating Conference Calls
    54. 54. • Integrates PDA’s for Allworx management - iAllworx
    55. 55. Administration ProgrammingBrowser Based GUI - LAN or Wan - no t a client
    56. 56. The Compete Solution Question and Answer