1. RIZWAN ASHRAF Mobile # +92-0333-6734300
Curriculum Vitae
Full Name Rizwan Ashraf
Father Name: Muhammad Ashraf
Date of Birth: 14-Aug-1984
CNIC: 33202-3680163-9
Nationality: Pakistani
Marital Status: Single
Phone no (Res): +92-047-7623798
Mobile no: +92-0333-6734300
E Mail: Rana_Rizwan2018@yahoo.com
Address: House no. 607,St Madina Masjid Mohalla
Sultanwala Jhang Saddar.
OBJECTIVE
I am a dynamic & results driven professional with a superior record of excellent performance,having
a proven track record of exceeding and succeeding organizational expectations. I am seeking
a challenging position in a renowned organization / company / bank.
EducationalQualification:
B.A 2005 University of Punjab
(Political Science, Psychology)
ICS 2003 B.I.S.E Faisalabad.
(Maths, Physics, Computer)
Metric 2000 B.I.S.E Faisalabad
(Physics, Chemistry, Biology)
Total Banking Experience: 18 January 2010 to Date
18 Jan 2010 TO 04- Sep -2013
 worked in“KASB BANK LTD.” Jhang Branch as a “Customer Services Officer/OG-III”
I had been dealing in Remittance, Clearing & account opening. I was also responsible
for handling of all the Term deposit assignments at Jhang Branch
05 September 2013 to Date
 I have been working in “MCB Bank Ltd” Shorkot Cantt Branch as a “Branch Operation Manager/OG-III” .
KEY RESPONSIBILITIES:-
Counter Services
- Responsible for Counter Services/ Operations with a view to achieve timely and accurate processing of
deliverable in a professional environment.
- Approval and supervision/ review of daily transactions as per their approved DOA limit
- Authorization of Utility bills collection and review of the ‘scroll’ and ensure total amount collected is
transferred to the main collection account.
- Ensure surrendering of excess cash (above the vault limit) and soiled / cut notes with Cash House on
weekly or need basis
- Responsible for reconciliation of all cash suspense accounts on a daily basis.

2. RIZWAN ASHRAF Mobile # +92-0333-6734300
- Authorize and sign off all the PO / DD / FDD/FTT jointly with 2
nd
signatory in the branch.
- Act as the Custodian of strong room keys.
- Act as the custodian of Test key.
- Responsible for the verification and balancing of cash / prize bonds and stationary.
- Supervising overall function of RTC’s & all deposit receipts
Account Maintenance
- To supervise all formalities regarding account opening & closing, amendments in Accounts. & handling of
deceased and unclaimed account.
- Supervising retention of hold mail statements and advises under dual control.
- Checking of account opening forms.
- Supervising / Marking stop payment of cheques & maintaining its proper record.
- Ensure approvals on a/c’s opened with exceptions, proactively resolving exceptions through follow-ups.
- Ensure the scanning of customer signature on the system and also authorize the ATM & check book
request.
- Act as the custodian of ATM / Smart card and deliver the same to CSO/designated officer at the start of the
day for onward delivery to the customers
- Act as the joint custodian / receiver of the check books from NIFT rider. Ensure verification of the check
books and noting of their serial numbers on the requisition slips
Service Delivery& Branch Outlook
- Managing service delivery – Observation of queue time and length and taking action as needed to
capacitate serving counters and/or managing customer traffic in the branch.
- Provide guidance and help in the resolution of queries / issues pertaining to different areas of the branch and
update Branch Manager on a regular basis on all the branch matters.
- Liaison with Sales & Services staff to ensure that adequate support is provided in facilitating the branch’s
service delivery standards and sales goals.
- Ensure clean, hygienic and standardized branch outlook is maintained by making sure HOD, Housekeeping
checklist are religiously practiced and followed.
- Ensure the panic alarms, CCTV cameras, fire extinguishers & q-matric system is in working condition
- Ensure that important phone numbers list, rate sheet, branch license and Banking Mohtasib board is
displayed.
- Ensure that the marketing material and customer stationary is available
ATM Management
- Proactively monitoring the ATM downtime and resolve all technical issues through close coordination with
Information Technology and hardware suppliers. Also ensure to arrange a designated UPS for the ATM.
- Monitoring of all activities pertaining to ATM operations and ensuring that ATM cash is balanced on a daily
basis.
- Supervise ATM balancing – Reconciliation of suspect entries & preparation of ATM fact sheet
- Supervising ATM cash including replenishment of cash and all supplies, and looking after the physical
aspects of the machine including disposal of captured cards & scroll replenishment
- Investigation and resolution of all abnormalities relating to ATM transactions.
- Manage timely recoding / managing of ATM claims.
- Act as the ATM keys / combination custodian.
Risk & Compliance management
- Ensuring that departmental activities are carried out strictly in accordance with the laid down procedures/
policies, and SBP guidelines.
- Review of system reports and controls on a regular basis, identifying bottlenecks and control weaknesses
with a view to achieving accuracy by suggesting corrective actions
Exercising effective dual control over cash along with daily monitoring of cash holding levels to attain
optimum holding levels.
- Maintenance of Key Registers/ Staff personal files/ loan records/ roasters properly
- Act as a main contact point for all internal & external audits / RCSAreviews and ensure a minimum
acceptable rating with least no. of issues
- Supervise Voucher / Record maintenance
- Acts as a CNIC Verification process owner
- Acts as a COB / Security officer/ BCF Nominee of the branch
- Passing / supervising of daily vouchers as per schedule
- KYC/ AML compliance & maintenance of relative record e.g. high valve transactions
- Ensure that the entries in HO reconciliation are at bare minimum
- Quarterly Proofs & verifications of critical GL accounts and valuables as requested by ICD
- Management of unclaimed deposits & compliance of SBP requirements thereof.
- Ensure Shadow Accounts are balanced by Credit Officer
- Ensure regular balancing of margin accounts
- Ensure Monthly re-valuation of FCY A/Cs are being done
- Balancing of Base Control Accounts
- Ensure that the Branch holds a Min FCY in-hand as per the insurance cover
- Ensure secrecy of passwords is maintained by all Ops Staff
- Ensure appropriate safe custody of both Ops / Credits related Items

3. RIZWAN ASHRAF Mobile # +92-0333-6734300
- Close coordination with BOMs in supervising all ATM management activities
- To ensure compliance to suspicious transaction reporting (STR) process.
MIS & Reporting
- Timely and accurate preparation/submission of all MIS as directed by the various department / agencies
- Preparation, submission and analysis of reports relating to withholding tax, FCY a/c’s, Suspense a/c’s, inter-
branch reconciliation, commission income, ATM activity and all other information
- To maintain and record Fixed Assets of the branch and ensure the relevant depreciation entries to be
passed on a yearly basis.
- To ensure all expenses are posted against approved bills and claims/vouchers.
Administration
- In case of any emergency in branch regarding maintenance of Branch, ensure immediate reporting to the
Branch Manager and Business Continuity Office
To ensure functionality/ timely maintenance of all accessories of the branch
- Ensure adherence to the guidelines provided in Business Continuity Plan of the Branch and the
Bank
- Act as the Admin Officer with regards to staff leaves and Job role.
TRAININGS:
Attended One days training session “ATM Operations & Call Center” held at KASB Bank
Boson Road Multan.
INTERESTS
 Watching Current Affairs Program.
 Browsing Internet.
 Reading Books & Magazines.
LANGUAGE COMPETENCY:
Urdu, English, Punjabi
REFRENCE:
 Will be Furnished on Demand