1. Richard Harper
Anna, TX 75409
Cell 469.288.3460 Website: http://richardalanharper.com Email: rick.harper@outlook.com
Training and Development Specialist
Ability to quickly analyze, develop and implement solutions while building positive relationships that
lead to team achievements. Comprehensive experience in training new hire classes for customer
service and technical support; administration and implementation of continuous training;
development of web based training tools; development of simulators and emulators using Captivate,
Flash, Illustrator, and Dreamweaver; design, development, and implementation of learning programs
including learning timeline and course measurements and evaluation. Key areas of responsibility
include team lead on development and implementation process.
Soft Skills:
 Supervisory and management experience  Evaluation and enhancement of course content
 Classroom and distance learning delivery  Evaluation and enhancement of testing procedures
Technical Skills:
 Adobe CC, Adobe Captivate, MS Office Professional, MySQL, HTML, JavaScript, Flash, ActionScript, Articulate
EDUCATION
Colorado Technical University
Bachelor of Science Information Technology Graduating Dec. 2015
156 Hours Completed - 3.97 GPA
Dean's List, Chancellor's List
Coursework: IT, Project Management, Ethics, Behavioral Sciences
VOLUNTEER WORK
Cottonwood Creek Baptist Church Allen, TX.
Computer Graphics- Worship and Arts Tech Team
Vacation Bible School
Fun with the Son (Distribution of School Supplies)
Association Membership
Association for Talent Development
PROFESSIONAL EXPERIENCE
TELVISTA, INC. Dallas, TX.
Training Specialist 2012 – Present
Conduct new hire training classes for Verizon contract
Exceeded 2014 retention goal
Agents exceeded in 4 of 6 KPI 2014 goals
Supervisor to Training Leads
Manage and develop Training Leads to achieve their training certifications
Direct and supervise their contribution to team goals
Leads exceeded retention goals for classes they facilitated
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2. Training Specialist- continued
Provided support to team and manager on significant process improvements, activities and implementations
including:
Reporting team metrics
Weekly team scheduling
Supervisor on Duty, covering client and internal calls during manager’s PTO
Facilitating client required training for new hire and floor associates; spearheading administration and tracking to
completion
Development of and implementation of Class Ranking System
Development and implementation of new web based testing process, which improved efficiencies to compensate
for reduction in training staff headcount, while increasing the amount of content covered by Verizon FiOS
students
Developed tool simulators, job aids for new processes, and SharePoint knowledgebase site for new contract
Cottonwood Creek Baptist Church Allen, TX
Facilities 2011 – 2012
Supported Church Staff
Building Security
Event Set-Up
Light Maintenance
Hatton Security, Greeley, CO
Division Manager 2005 – 2010
Responsible for overall success of Electronic Systems Division
Developed department, hired personnel, trained personnel, led process and tools implementation; reported
results and initiated process improvements
Developed marketing strategies
Evaluated and purchased equipment, tools, and inventory
Assembled and tested Windows XP, Vista and Windows 7 PC based DVR systems for CCTV systems
Installed, programmed, and tested software for card access systems
Real Horse Productions, Colorado Springs, CO
Sole Proprietor 1990 - 2005
Managed company training horses and people in horseback riding skills.
Worked closely with clients in training and development
Conducted horsemanship clinics
Performed in local and national competitions
Produced an internationally distributed video, “Relationship Based Horsemanship”
Developed and maintained a horse-training website that was ranked number 1 by search engines
Authored a series of published articles and had articles posted on websites internationally
Lectured at Colorado Association of Certified Veterinary Technicians state convention and Certified Horsemanship
Association's national convention
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