1. Richard Sowell
Accomplishments
 Project Management – Project Manager for digital banking conversion at Coastal with 25 member project team and budget
of over $ 1 million
 Subject Matter Expert – After only 7 months at Coastal was identified as a subject matter expert for Coastal’s core
conversion in Ecommerce, Branches, Teller Center and Deposit Operations
 Performance Measurement – Instrumental in the development of several performance measures at Coastal including the
Branch Scorecard which measures performance of both branch personnel and location based on several data points
 Reporting and Accountability – Responsible for reporting to the board and senior management on every aspect of
Ecommerce and Business Continuity
 Process Development – While at Coastal, developed and improved several critical processes including the process for
multi-state escheatment using both technology and human resource.
Work Experience
Coastal Federal Credit Union, 1000 St Albans Drive, Raleigh, NC 27609
Director, Digital Banking (November 2014 – Present)
 Project Manager for digital banking projects, leading large teams with responsibility for large budgets and the execution of
Coastal’s strategic goals as they relate to digital channels
 Development and refinement of strategies for support of existing systems and process and for new initiatives, products,
systems and processes.
 Management of vendors with critical impact on Coastal's operations.
Coastal Federal Credit Union, 1000 St Albans Drive, Raleigh, NC 27609
Consumer Lending Business Intelligence Analyst (January 2014 – November 2014)
 Created and modified 20+ strategic and management reports on the effectiveness and status of direct consumer lending
portfolio
 Developed, modified, and implemented automatic decision rules in loan origination system to facilitate fast and accurate
decisions on direct and indirect loan applications
 Contributed and collaborated on several successful lending initiatives including automated credit limit increase, credit card
letter check and home equity line of credit letter check campaigns
 Subject matter expert in the ongoing effort of optimizing and troubleshooting newly implemented loan origination system
Coastal Federal Credit Union, 1000 St Albans Drive, Raleigh, NC 27609
Business Systems Analyst I (May 2012 – January 2014)
 Process analysis, report creation, and requirement development for business units including Consumer Lending, Deposit
Operations, Training, HR, Retail, Teller Center and Marketing
 Technical relationship management of several vendors who provide services for online banking, mobile banking, online
applications, statement creation and distribution, debit transactions, and credit cards
 Data validation and analysis of new and existing reports, databases and systems
 Project Management and Analysis of several key projects
Connexion Technologies, 111 Corning Road Cary, NC 27511
Data Management Specialist (August 2011 – March 2012)
 Carried out various data analytical tasks, verifying data for calculation errors and data irregularities across three information
systems
 Create projects and processes to increase efficiency including, creating and using Selenium test scripts to automate data
entry.
Desktop Support (August 2010 – August 2011)
 Support of 600+ internal users in person, over the phone and through remote connection
 Installation and configuration of over 100 new employee desktops and laptops
 Analysis and design improvement of all Desktop processes and systems
Education
Extensive study in English, Mathematics, Management, Information Systems, Economics, Communication, and Decision
Modeling.
Bachelor of Science, Business Administration, Management Information Systems
East Carolina University, Greenville, NC (2011-present)
Expected Graduation: Fall 2015
Associates of Science, Associates of Arts
Central Carolina Community College, Sanford, NC (2004-2007)