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Patricia R. Swanson, CRCM
2750 Mall Drive #228, Sarasota, FL 34231
Cell: (941) 441-7628
E-mail: swan1231@gmail.com
Professional Summary
Experienced compliance professional with over 32 years in the financial institution industry, dedicated to
ensure compliance with all applicable state and regulatory requirements. Effective manager with
extensive communication skills necessary to motivate team members to perform at their highest potential.
Skilled in report writing and big picture analysis. Proficient in Excel, Word, Outlook and Power Point.
Core system experience with Fiserv previously ITI, Kirchman and NCR Banker II. Loan platform
experience with Encompass Banker Edition, Calyx Point and LaserPro.
Core Skills
 Policy and Procedure Design and Implementation
 Specialize in Project analysis and Problem solving
 Articulate Monitoring and Reporting abilities
 Strong Analytical and Organizational skills
 Versatile, Resourceful and Dependable self motivated Team Player
 Positive Communicator, Trainer and Motivating Manager
Professional Experience
Vice President, Regulatory Compliance Manager/ CRA & SAFE Act Officer
INSIGNIA BANK – Sarasota, Florida (April 2013 – present)
 Effectively coordinating and directing all aspects of the Consumer Regulatory Compliance
Program which has resulted in favorable audit reviews and examinations
 Perform annual Risk Assessments to evaluate and pinpoint higher levels of risk that require
mitigating factors necessary to reduce the risk exposure and implement accordingly
 Actively participate in development of new products and services to support growth and market
strategy goals
 Direct contact person for regulatory examinations and external compliance audit reviews
 Organize, report and respond to audit/exam deficiencies and follow up on corrective actions
 Manage, support and review all aspects of the BSA/AML Officer and her duties
 Developed and implemented the Consumer Complaint Program and tracking mechanism
 Collaborate with department managers to enhance compliance effectiveness and efficiencies
 Provide staff support in answering compliance related questions and researching complex issues
 Established and developed compliance procedures and related forms/ checklists designed to assist
the staff in meeting regulatory requirements
 Direct and maintain an effective compliance training program (online and face to face) for both
the staff, management and the Board of Directors
 Monitor, analyze and report compliance activities, including CRA & Fair Lending, to the Board
Audit Committee and Executive Management
 Report and regularly communicate with the Board of Directors Audit Committee members

2. 2
Vice President, Loan Operations/ Loan Compliance/ CRA Officer
INSIGNIA BANK – Sarasota, Florida (April 2008 – April 2013)
 Designed and implemented the document scanning project of all loan and credit files
 Increased efficiency and saved 85% employee expense by outsourcing residential closing pkgs
 Implemented and monitored all aspects of loan compliance regulatory requirements
 Created and maintained various custom business analytic management reports (cognos)
 Supported loan processing team in meeting goals to close loans efficiently
 Managed all loan records, including new loans, advances and payments on the core system
Retail Banking Officer/ Branch Manager
ENGLEWOOD BANK – Englewood, Florida (December 2007 – April 2008)
 Responsible for all aspects of branch performance including sales results, Trust and Investment
referrals, consumer loans, business development and deposit growth.
 Promote and provide superior customer service to all clients
 Manage and lead staff to increase deposit growth and referrals to meet budget requirements
 Ensure branch operates in compliance with bank policies and procedures
Vice President, Residential Loan Officer
ENGLEWOOD BANK – Englewood, Florida (October 2005 – December 2007)
 Produced and closed residential loans 500M – 1.2MM per month
 Created and implemented self marketing program to promote increased business & referrals
 Closed loans in compliance with regulatory requirements utilizing the Calyx Point system
 Performed cross sales of various bank products and services
 Received 99.8% customer service satisfaction through marketing surveys
Vice President, Loan Operations/ Loan Compliance Officer
ENGLEWOOD BANK – Englewood, Florida (January 1990 – October 2005)
 Responsible for all loan operational functions including product development, budgeting and
productivity analysis
 Spearheaded and directed two core system loan conversions (NCR Banker II to Kirchman to ITI)
 Responsible for completing the Call Report RC-C loan schedule
 Managed a department of 7 staff members including completion of annual reviews, training for
product knowledge, customer service skills and software usage
 Appointed Loan Compliance Officer responsible for adherence to banking rules and regulations
 Prior to Loan Compliance appointment, overhauled and improved the HMDA reporting program
due to extensive regulatory examination deficiencies
Education
 Certified Regulatory Compliance Manager certification – June 2016
 State College of Florida – 1998 thru 2001
 AIB Consumer Credit Diploma – January 1995
 AIB General Banking Diploma – January 1995
References available upon Request