1. Mike Knudsen
Portland Oregon, 97215 503-348-4580 mike.knudsen@gmail.com
Objective: To be part of a strong technical team working on challenging projects. I feel that
what sets me apart is my ability to work well with engineers and both capture their technical
goals as well as lead them in balancing technical solutions against business/project constraints.
Skill Summary
o PMI/Houston Project Management
o Requirements Gathering and Validation
o Business Process Analysis and Improvement
o MS Office Suite (MS Prj, Visio, Excel, Powerpoint, Word)
Key Accomplishments
o Managed enterprise migration to Windows 7 Operating system.
o Managed enterprise standardization of PC hardware.
o Coordinated corporation name change project.
o Led legacy Windows XP lockdown workstream for manufacturing plants.
Work Experience
Sr Business Analyst
Xtreme Consulting contracted to Daimler Trucks North America
July 2014 – Present
o Operations Manager for IT Service Portal
o Created and reported key performance metrics
o Acted as escalation resource for all daily activities
o Coordinated rollout activities of portal to distributed national sites.
o Analyst for Data Center Migration
○ Documented application configuration and dependencies in preparation for migration
to new datacenter
○ Managed cutover execution implementations
■ Coordinated cutover plan
■ Managed task schedule and issue response
○ Developed reporting on application shared environments critical to scheduling activities
○ Provided baseline migration planning in collaboration with business application owners
Business Analyst II
Apex Systems contracted to Daimler Trucks North America
June 2013 – June 2014
● Analyst for Windows 7 Deployment
o Facilitated design and documented as-is/to-be state of upgrade to Enterprise storage
supporting end user data drives
o Collected, documented and validated functional and non-functional requirements for
workstation management tools
o Developed and published Risk & Issues reporting for infrastructure deployment
o Developed test cases and deployment processes for workstation lockdown software

2. Sr Business Analyst
BizTek contracted to Portland General Electric
March 2013 – June 2013
● Analyst for Windows 7 Deployment
o Assessed and remediated applications for Engineering and Design group
o Coordinated application testing and identified suitable replacements
Sr Infrastructure Project Manager
TekSystems contracted to Con-way Inc.
Aug 2011 – Dec 2012
● Project Manager for Windows 7 Deployment
o Oversaw development of standardized OS image
o Identified, prioritized and remediated core business applications
o Reviewed and validated deployment methodology and scheduling for global migration
activities.
● Project Manager for PC standardization project
o Coordinated evaluation of PC as a service option
o Developed hardware technical requirements based upon end user profiling
● Project Manager for Laptop encryption project
o Coordinated development and deployment of data encryption to targeted population
including all enterprise executives.
● Project Manager for enterprise Network Attached Storage upgrade
o Coordinated and scheduled upgrade for enterprise NAS requiring extended downtime
for all NAS reliant systems.
Business Analyst
ieSolutions contracted to Bonneville Power Administration
June 2009 – May 2011
● Business Analyst for Data Center Modernization project
o Developed requirements for enterprise IT environment
o Coordinated deliverable of enterprise Windows 2008 Server baselines
● Business Analyst for Information Technology Process Maturity project
o Provided in-house subject matter expertise on Microsoft Operations Framework
methodology
o Documented (BPMN) process workflows
Senior Infrastructure Project Manager
ATSI Group contracted to Daimler Trucks North America
August 2007 – April 2009
● Program manager for Corporate Name Change project.
o Managed application project teams to assess and remediate embedded name instances.
o Managed communication and coordination of 131 individuals across 3 physical locations
and 4 divisions.
● Program manager for migration of business to business (EDI) communications channel.
o Managed project to implement video conferencing across Daimler facilities in North
America.

3. Manager, Field Technical Services
Oregon Health and Sciences University, Portland Oregon
2001 – 2006
● Staff of 15 with an annual budget of $1.1 million
● Worked with cross functional teams to develop, deploy and support enterprise solutions
Technician, On-Site Support Team
Oregon Health and Sciences University, Portland Oregon
1993 – 2001
● Lead Desktop Support technician
Education
Portland State University, Portland Oregon 2006 – 2007
Bachelor of Science in Business Administration, Graduated June 2007
Specialized Training
Microsoft Operations Framework v4.0 Bureau of Labor and Industries Policies
ADKAR Change Management Coaching and Mentoring
Managing Performance Project Management (PMI & Houston)
Meeting Facilitation Setting Performance Standards
OMG Business Process Modeling
References available upon request