1. IRIS FERNANDEZ
Abu Dhabi, UAE
Email ID: ifernandeziris11@gmail.com
Mobile No: 00971508806028
Qualification Summary
Skilled and dedicated Secretary with more than 7 years experience in coordinating, planning, and
supporting in daily operational and administrative functions.
 Demonstrated capacity to provide comprehensive support for executive-level staff, excel at
scheduling meetings, coordinating travel, and managing all essential tasks.
 Proven track record of accurately completing reporting, information management and
management support activities within demanding time frames.
 Adopt at developing and maintaining administrative process that reduce redundancy, improve
efficiency and achieve organizational objectives.
 Extensively experienced at screening all phone calls and with correspondence as directed.
 Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Galileo, Opera, Fidelio).
Education
 Bachelor of Arts (B.A) English, Cochin, India – 2009
 Diploma (BTEC HNC) in Aviation Frankfinn- August 2007
 Diploma (BTEC HNC) in Hospitality Frankfinn- August 2007
 Diploma (BTEC HNC) in Travel Management Frankfinn- August 2007
 Basic First Aid Course Frankfinn- August 2007
 BBC ACTIVE-English Training Course Frankfinn- August 2007
 Senior Secondary XII Computer Science board of higher secondary exam IHM School Avadi
Chennai, India- 2006
 Higher Secondary Kerala Syllabus, St Mary’s Anglo Indian Girls High School Cochin, India-
2004
Professional History
Orascom Construction Industries – Contrack International Joint Venture (2011 to Present)
Abu Dhabi, UAE.
Administration & Logistics Secretary: Provide high level administrative support to Administration &
Logistics Manager
 Coordinate tasks and work with other departments to ensure that the department runs efficiently.
 Devising and maintaining office systems, including data management and filing
 Arranging travel, visas and accommodation and, occasionally, travelling with the manager to take
notes or dictation at meetings or to provide general assistance during presentations
 Screening phone calls, enquiries and requests, and handling them when appropriate;
meeting and greeting visitors at all levels of seniority;
 Organizing and maintaining diaries and making appointments
 Dealing with incoming email, faxes and post, often corresponding on behalf of the manager
taking dictation and minutes

2.  Carrying out background research and presenting findings
 Producing documents, briefing papers, reports and presentation
 Organizing and attending meetings and ensuring the manager is well prepared for meetings
 Ensuring the security of the confidential documents
 Liaising with clients, suppliers and other staff
 Screening telephone calls, enquiries and request and handling them appropriate
Emirates Palace Hotel – Kempinski Group (November 2008 - July 2011)
Abu Dhabi, UAE.
Administration Secretary: Provide high level administrative support to Administration Manager
- Arranging travel, accommodation and visa application.
- Ensuring the security of the confidential documents
- Screening telephone calls, enquiries and request and handling them appropriate
- Organizing and maintaining diaries and making appointments
- Dealing with incoming email, faxes and post
- Devising and maintaining Hotel systems to deal efficiently with paper flow
Hotel Taj Residency (December 2007- August 2008)
Kochi, India
Telephone Operator
- Answers incoming calls.
- Directs call to guest rooms, staff, or departments through the switchboard or PBX system
- Places outgoing calls.
- Receives guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services.
- Provides information about hotel services to guests.
Kingfisher Airlines
Flight Attendant (August 2007 – November 2007)
India
- Responsible to guide customers with their requests or needs.
- Providing services to customers and taking their views on the services that is being provided.
- Helped cabin crew in the verification of safety measures and implementation of safety procedures.
- Demonstrated safety instructions before takeoff and landing.
- Ensured passenger satisfaction by resolving problems or disputes.
- Provided assistance to the ground staff on check-in desks and reservations.
- Calm down several aggressive passengers diplomatically.
Professional Affiliation/ Achievements
Emirates Palace Hotelier of the Month Nominee (December 2010).
UAE GCC (Gulf Corporation Council 2010) Emirates Palace.
Hotelier of the month Front of the house Emirates Palace (December 2010).
Training / Workshop
First aid course 2005 Frankfinn air hostess institute
Swimming Training 2005 Frankfinn air hostess institute
Excellent Guest Service 2008 Taj Residency
Fire Training 2009 Emirates Palace Hotel

3. Personal Information
Civil Status Married
Date of birth May1, 1987
Religion Latin Catholic
Citizenship Indian
Address Abu- Dhabi
Languages Spoken
English, Malayalam, Hindi, Tamil,
Other Qualities
- Good Communication Skills.
- Good Listener
- Good Team Player
- The ability to work towards successfully achieving deadlines.
Interest & Qualities
- An ear for all genres of Music.
- Travelling
DECLARATION:
I hereby declare that the above information are true and correct to the best of my knowledge and belief.
Iris Fernandez