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www.vmkent.com
www.vmkent.com
Reception To Floor
www.vmkent.com
Entrance Reception Desk
www.vmkent.com
COMPANY INFRASTRUCTURE
Floor
www.vmkent.com
Cabin
www.vmkent.com
Conference Room
www.vmkent.com
TECHNICAL INFRASTRUCTURE
 Bandwidth Managers in redundant configuration.
 N Computing Systems. Connected 20 PCs, Can be extended
 Microsoft Software- Windows Server 2008 R2 Standard Edition.
 Redundant Local Area Network. (CAT 6 Wiring)
 UPS and Generator Backup.
 Airtel & Tikona Broadband Speed 4 Mbps.
 can handle 30 users concurrently.
 Network-Attached Storage Device: This device lets us reliably and efficiently back up the
documents, emails, settings, or other digital assets; it supports compressed, encrypted, or
image backups and implements a computer recovery function in case of a system failure.
Has a capacity of 500 GB (Giga Byte).
 Facilities: 20 Seater Training Room, 10 Seater Conference room,.
 Office area  1731 Sq. Ft, Seats  20.
www.vmkent.com
COMPANY VISION
 Inventive, Innovative and improved solutions and services to bring our customers one layer
above their competition.
 To be a growth oriented company with a firm commitment of caring for quality and employees.
 Creating Solutions for future.
 To ensure sustainability beyond the technology sector to encompass new opportunities in line
with Global trends.
www.vmkent.com
COMPANY MISSION
 To increase current capacity and its downstream operation to achieve economies of scale and
to establish our self as a producer quality product through continual improvement in
performance meeting with customer’s expectation.
 To provide our customer with quality, value for money products… In a way that constantly
exceeds their expectations.
 Diversify in as many areas as possible for overall growth and full utilization of facilities and
expertise.
www.vmkent.com
WHY VMK?
 In competitive business environment, it is
anticipated that new customer gain costs as much
as four times the cost of retaining an existing
customer. At VMK, we understand the same and
provide a low cost, efficient front/back office
solution so that our clients can achieve their
business revenue and growth objectives.
www.vmkent.com
BUSINESS STRATEGY

 We strive to provide an excellent customer service which encompasses a convenient
arrangement of management of financial products this in turn is essential to both driving sales
and improving customer retention.
www.vmkent.com
CORE VALUES

www.vmkent.com
VMK CAPABILITIES
 Multi Respondent
Age-groups, cultures etc.
 Multi Medium
Phone, Web, E-Mail, Print and Face-to-Face
 Multi Process
Data Collection, Processing, Analytics, Presentation
 Multi Industry
IT & Telecom
www.vmkent.com
KEYS TO SUCCESS
 Excellence in fulfilling the promise—completely confidential, reliable, trustworthy expertise and
information.
 Developing visibility to generate new business leads.
 Leveraging from a single pool of expertise into multiple revenue generation opportunities:
retainer consulting, project consulting, market research and market research published reports.
www.vmkent.com
VMK ADVANTAGE

 Robust infrastructure with expansion plan.
 Strong focus on processes and systems for efficiency and effectiveness in client delivery.
 Comprehensive business contingency and disaster recovery model.
 Dedicated quality resources for each project and process.
 Training and workshops conducted by industry experts.
www.vmkent.com
ORGANIZATION CHART
www.vmkent.com
EXPERIENCE
OUTBOUND
 Customer Voluntary Retention
Retaining the Unsatisfied Customers Back On Network
 CLCM (Customer Life Cycle Management)
Servicing customers from Entry-level (Welcome Calling) to Exit-level (Retention Calling)
 Airtel 4g DSA (Sales & Activation)
New 4g Data Cards Sales & Activation (Pune Circle)
EXPERIENCE
INBOUND
 Prepaid & Postpaid
Worked on the below KRA:
www.vmkent.com
Answer %
SLA
Tagging
Agent Productivity
Repeat Call %
FCR
Call Quality Scores
Talk Time
VAS Up-Selling
Attrition
LOCATION & CONTACT
Contact:
Website: www.vmkent.com
Tele Phone : 020- 41232244
Address : Office-404, Lunkad Sky Max,
Datt Mandir Chowk , Viman nagar,Pune – 411014,
Maharashtra, India.
www.vmkent.com
www.vmkent.com
Thank You

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VMK_Enterprises_Pvt_Ltd_Done_01

  • 7. www.vmkent.com TECHNICAL INFRASTRUCTURE  Bandwidth Managers in redundant configuration.  N Computing Systems. Connected 20 PCs, Can be extended  Microsoft Software- Windows Server 2008 R2 Standard Edition.  Redundant Local Area Network. (CAT 6 Wiring)  UPS and Generator Backup.  Airtel & Tikona Broadband Speed 4 Mbps.  can handle 30 users concurrently.  Network-Attached Storage Device: This device lets us reliably and efficiently back up the documents, emails, settings, or other digital assets; it supports compressed, encrypted, or image backups and implements a computer recovery function in case of a system failure. Has a capacity of 500 GB (Giga Byte).  Facilities: 20 Seater Training Room, 10 Seater Conference room,.  Office area  1731 Sq. Ft, Seats  20.
  • 8. www.vmkent.com COMPANY VISION  Inventive, Innovative and improved solutions and services to bring our customers one layer above their competition.  To be a growth oriented company with a firm commitment of caring for quality and employees.  Creating Solutions for future.  To ensure sustainability beyond the technology sector to encompass new opportunities in line with Global trends.
  • 9. www.vmkent.com COMPANY MISSION  To increase current capacity and its downstream operation to achieve economies of scale and to establish our self as a producer quality product through continual improvement in performance meeting with customer’s expectation.  To provide our customer with quality, value for money products… In a way that constantly exceeds their expectations.  Diversify in as many areas as possible for overall growth and full utilization of facilities and expertise.
  • 10. www.vmkent.com WHY VMK?  In competitive business environment, it is anticipated that new customer gain costs as much as four times the cost of retaining an existing customer. At VMK, we understand the same and provide a low cost, efficient front/back office solution so that our clients can achieve their business revenue and growth objectives.
  • 11. www.vmkent.com BUSINESS STRATEGY   We strive to provide an excellent customer service which encompasses a convenient arrangement of management of financial products this in turn is essential to both driving sales and improving customer retention.
  • 13. www.vmkent.com VMK CAPABILITIES  Multi Respondent Age-groups, cultures etc.  Multi Medium Phone, Web, E-Mail, Print and Face-to-Face  Multi Process Data Collection, Processing, Analytics, Presentation  Multi Industry IT & Telecom
  • 14. www.vmkent.com KEYS TO SUCCESS  Excellence in fulfilling the promise—completely confidential, reliable, trustworthy expertise and information.  Developing visibility to generate new business leads.  Leveraging from a single pool of expertise into multiple revenue generation opportunities: retainer consulting, project consulting, market research and market research published reports.
  • 15. www.vmkent.com VMK ADVANTAGE   Robust infrastructure with expansion plan.  Strong focus on processes and systems for efficiency and effectiveness in client delivery.  Comprehensive business contingency and disaster recovery model.  Dedicated quality resources for each project and process.  Training and workshops conducted by industry experts.
  • 17. www.vmkent.com EXPERIENCE OUTBOUND  Customer Voluntary Retention Retaining the Unsatisfied Customers Back On Network  CLCM (Customer Life Cycle Management) Servicing customers from Entry-level (Welcome Calling) to Exit-level (Retention Calling)  Airtel 4g DSA (Sales & Activation) New 4g Data Cards Sales & Activation (Pune Circle)
  • 18. EXPERIENCE INBOUND  Prepaid & Postpaid Worked on the below KRA: www.vmkent.com Answer % SLA Tagging Agent Productivity Repeat Call % FCR Call Quality Scores Talk Time VAS Up-Selling Attrition
  • 19. LOCATION & CONTACT Contact: Website: www.vmkent.com Tele Phone : 020- 41232244 Address : Office-404, Lunkad Sky Max, Datt Mandir Chowk , Viman nagar,Pune – 411014, Maharashtra, India. www.vmkent.com