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Microsoft Unified Communications Summit

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Microsoft Unified Communications Summit Presentation - a multi-vendor technology communications event.

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Microsoft Unified Communications Summit

  1. 1. Microsoft UC Summit Reimagining communications
  2. 2. Microsoft UC Summit Real Microsoft expertise. Real business value. • Business & Technology Roadmap • DevOps & IT Service Management • Cloud Migration & Datacenter • Communications & Collaboration • Business Process Transformation • Business Intelligence • Portals & Enterprise Content Management • Modern Applications • Customer Relationship Management • Identity & Access • Device Management • Premier+ Operational Services
  3. 3. Microsoft UC Summit Sponsors
  4. 4. Microsoft UC Summit Agenda 9:00 AM ieMentor & Concurrency: Cisco / Microsoft Unified Communications Integration & Interoperability Options Concurrency: Lync Room System: Advanced Deployment Scenarios AudioCodes: Migrating from a Legacy PBX to Lync Server 2013 10:15 AM BREAK 10:30 AM Enghouse Systems: Addressing Contact Center Requirements in a Lync Environment Aruba Networks: SDN and WiFi Connectivity with Lync in a Mobile First World 11:30 AM PANEL DISCUSSION Pros / Cons of Softphone vs. Hardware IP Phone End-User Training & Adoption Challenges, Strategies 12:00 PM Wrap-up
  5. 5. Cisco / Microsoft Unified Communications Integration & Interoperability Options Roman Rodichev 7xCCIE#7927 (R&S, Security, Voice, Wireless, SP, Storage, DC) ieMentor Andrew Bronstad – Managing Architect Concurrency
  6. 6. Microsoft UC Summit Introduction • Cisco value added reseller • Specializing in advanced engineering solutions • Premier partner with Advanced UC and DC specializations • Two CCIEs on staff in addition to CCNPs and CCNAs • Customer base from mid market to fortune 500
  7. 7. Microsoft UC Summit What customers are faced with today...
  8. 8. Microsoft UC Summit Microsoft UC – Architecture
  9. 9. Microsoft UC Summit Cisco UC – Architecture
  10. 10. Microsoft UC Summit Integration – Directory and Voicemail • Cisco CUCM Directory integrate Microsoft Active Directory (LDAP) • Cisco CUC Voicemail delivery to Microsoft Exchange and Office 365 (EWS) • Cisco CUCM with Microsoft Unified Messaging (SIP)
  11. 11. Microsoft UC Summit Integration – Voice and Jabber • Cisco CUCM endpoints call Lync endpoints (SIP) • Cisco Jabber with Microsoft directory and contact photos • Cisco Jabber with Microsoft Office applications
  12. 12. Microsoft UC Summit Integration – Instance Messaging and Presence • Intra-domain Instance Messaging and Presence federation Cisco IM&PCisco Jabber
  13. 13. Microsoft UC Summit Intra-domain Instance Messaging and Presence • Seamless migration including transfer of buddy lists, IM/P between systems • Full Contact Search available to each end-user regardless of whether they exist on Cisco or Microsoft • The end-user is not aware what back end the buddy resides on • Temporary Presence subscription not working today in both directions (during search the user’s presence is “not available”...) unless user is in the buddy list • Once added to the buddy list, users can exchange presence and instant messaging
  14. 14. Microsoft UC Summit Integration – Instance Messaging and Presence • B2B External Instance Messaging and Presence federation
  15. 15. Microsoft UC Summit RCC – Remote Call Control • Allow Lync users control their Cisco Phone • Make an outgoing call • Answer an incoming call • Answer an incoming call with an instant message • Transfer a call • Forward an incoming call • Place calls on hold • Alternate between multiple concurrent calls • Answer a second call while already in a call • Lync loses enterprise voice features
  16. 16. Microsoft UC Summit One more option… CUCI for Lync
  17. 17. Lync Room System: Advanced Deployment Scenarios Bill Hughes Concurrency, Inc.
  18. 18. Microsoft UC Summit What is a Lync Room System? • It’s Lync • Turn-Key Hardware and Software solution • Brings Lync front and center in your Meeting Room’s
  19. 19. Quickly Start Meetings • 1 Touch Meeting Start • No PC or Laptop Required • Schedule the Room or meet Ad-Hoc
  20. 20. Easily Control Meetings Tableside Console provides ease of control • Switch Presenters and content • Invite additional Participants • Control what is displayed
  21. 21. Increase Interaction for attendees • Traditional & Lync White boarding provided to all • Increased interaction during Meetings • Easy on by default Video Conferencing
  22. 22. Microsoft UC Summit What to Expect during Deployment • Rooms with LRS will be booked • Anticipate increase in Lync Whiteboard and Video Conferences • Bandwidth? QoS?
  23. 23. Microsoft UC Summit Deployment Considerations • Always on & Signed-In “service” account in common area • Exchange EWS is required • LRS is a workgroup based appliance by default • Domain Join is an option • Deploy in dedicated OU • Avoid GPO conflicts • Block Inheritance on OU • Block SCCM • Configure OS updates only • Password policies
  24. 24. Microsoft UC Summit Considerations Cont. • PSTN connectivity is a “Must” • Assign DID if conference rooms today have a DID • Assign dedicated conferencing policy to LRS accounts • MultiView Join • Conference Type settings affect LRS • Internet connectivity is required • Exchange Calendar Configuration Required • Private Meetings • Meeting Subjects
  25. 25. Microsoft UC Summit Using Lync and LRS with Partners • LRS Join Lync Meeting requires Exchange MAPI properties • How do we get these between organizations? • Transport Neutral Encapsulation Format – Set on both Exchange Orgs • New-RemoteDomain -DomainName Contoso.com -Name Contoso • Set-RemoteDomain -Identity Contoso -TNEFEnabled $true
  26. 26. Microsoft UC Summit Managing Lync Room Systems • SCOM Management Pack • All LRS units represent a single service • Requires SCOM 2012 SP1 • Requires LRS to be domain joined • Example Alerts • LRS is not able to retrieve the meeting room's calendar information from Exchange. -- Alert • The LRS audio device is not working. -- Alert • LRS joined a meeting or a P2P call. -- Informational
  27. 27. Microsoft UC Summit Managing Lync Room Systems Cont. • LRS Admin Portal • Installed on FE pool • On-Premise Only • LRS Changes require Reboot
  28. 28. Questions?
  29. 29. Migrating from a Legacy PBX to Lync Server 2013 Patrick Graves, Sales Director Avi Perpinyal, Sales Engineer AudioCodes
  30. 30. Microsoft UC Summit Introduction to AudioCodes - Founded in 1993 - Public, profitable - Deployed in thousands of enterprises around the globe - Razor sharp focus on Lync and SIP Trunking
  31. 31. Microsoft UC Summit The Unified Communications Challenge Plenty of building blocks….. ….but how do we get these disparate systems to work together?
  32. 32. Microsoft UC Summit Comprehensive Portfolio for Lync Enterprise Voice The only vendor with complete voice solutions offering for Lync
  33. 33. Microsoft UC Summit • Unified Messaging (voice messages in Exchange/Inbox) Migrating to Lync and SIP Trunking UM Presence Chat Collaboration Voice Video Conferencing • Presence/Instant Messaging/Chat • Desktop Sharing and Collaboration • Voice (Telephony) • Video Calling • Conferencing
  34. 34. Microsoft UC Summit T1/E1 or Analog Trunks IP TDM Fax Firewall Router Analog Phones PSTN Starting Point: Voice separated from Network Internet LAN Legacy SIP or Digital Phones Voice Mail UM Presence Chat Collaboration Voice Video Conferencing Outlook Clients IP-PBX or PBX
  35. 35. Microsoft UC Summit T1/E1 or Analog Trunks IP-PBX or PBX IP TDM Fax Firewall Router Analog Phones PSTN Step 1: Implement Exchange UM Internet LAN AudioCodes Media Gateway Can reside in “the Cloud” UM Presence Chat Collaboration Voice Video Conferencing Legacy SIP or Digital Phones
  36. 36. Microsoft UC Summit T1/E1 or Analog Trunks IP TDM Fax Firewall Router Analog Phones PSTN Step 2: Add Lync with Presence, IM and Collaboration Internet LAN AudioCodes Media Gateway UM Presence Chat Collaboration Voice Video Conferencing IP-PBX or PBX Legacy SIP or Digital Phones
  37. 37. Microsoft UC Summit Trunks IP TDM Fax Firewall Router Analog Phones PSTN Step 3: Implement Voice and Video Internet LAN AudioCodes Media Gateway UM Presence Chat Collaboration Voice Video Conferencing LAN IP-PBX or PBX Legacy SIP or Digital Phones Lync Phones
  38. 38. Microsoft UC Summit IP TDM Firewall Router Step 4: Moving off the PBX Internet AudioCodes Media Gateway UM Presence Chat Collaboration Voice Video Conferencing Fax Phones Trunks PSTN IP-PBX or PBX Lync Phones LAN
  39. 39. Microsoft UC Summit IP TDM Firewall Router Step 5: Moving to SIP Trunking Internet AudioCodes Enterprise Session Border Controller UM Presence Chat Collaboration Voice Video Conferencing SIP Trunking AudioCodes Media Gateway Fax Phones Trunks PSTNPSTN Lync Phones LAN
  40. 40. Microsoft UC Summit IP TDM Firewall Router Step 6: The Survivable Branch Appliance (SBA) Internet AudioCodes SBA SIP Trunking LAN Fax Analog Phones Trunks PSTNPSTN WAN Lync Phones
  41. 41. Microsoft UC Summit Trunking to Legacy PBXs  TDM Trunks  T1 / E1 / J1  DS3  BRI  Analog Trunks  FXO  SIP Trunks  Multitude of SIP Standards  Interworking done by an SBC
  42. 42. Microsoft UC Summit Analog Device Support • Unlikely to disappear anytime soon • Typically the last things to move off legacy PBX • Can route through Lync or Bypass Lync • Fax not natively supported in Lync Route Through Lync Bypass Lync Analog phones Fax Machines/Fax Servers (Ugh!) Paging Systems Safety Boxes Industrial/Ruggedized Phones Elevator Phones ATM Machines Modems Alarms
  43. 43. Microsoft UC Summit Lync Bypassed vs. Lync Routed Gateway or SBC Lync FE SIP or TDM Trunk SIP/TLS M1000 Gateway PSTN SIP (T.38) MP124 Analog Gateways T1 Fax Server SIP (T.38) Lync Analog Devices Non-Lync Analog Devices Fax Machines 1 2 3 45 6 BypassedRouted 1 4 2 3 5 Internal /Hot-lining 1 2
  44. 44. Microsoft UC Summit Implemented full UC environment Reduced operating costs with SIP Trunking Improved organizational efficiency Minimized risk and disruptions Migrated users as they were ready Maintained investment in existing equipment Simplified branch office deployments Comprehensive Solution
  45. 45. Microsoft UC Summit 15 Minute Break
  46. 46. Addressing Contact Center Requirements in a Lync Environment Dan Haug, Regional Sales Manager Brian Hunt, Director of Sales Engineering Enghouse Systems
  47. 47. Microsoft UC Summit Concurrency UC Summit 2015 Topics: • Introductions • Call/Contact Centers Defined • Industry Migration to Lync Voice
  48. 48. Microsoft UC Summit Enghouse Interactive – Our Company Stability 20 Years, 11k Customers, 1m Active Agents (All Global Markets) – Best of Breed and Proven success! Comprehensive Portfolio Multi-channel contact center, self-service, quality management, dialers and more… – Modular by design! Global Footprint Americas, EMEA and APAC – We understand the global market! Contact Center Experts Thought Leaders, ICMI Trained and Industry Tested – A consultative approach to implementing solutions
  49. 49. Microsoft UC Summit Zeacom – The “All in one” Call Center Routing, Reporting, Admin Voice Agents with Desktop Multimedia Interaction Outbound Dialing Dashboards and BI Callback / VM Queuing CEPB and Process Automation IVR and Post Call Survey Call Recording and Evaluation Skills-Based Routing, Customizable reports, AA, GUI-based administration - Zeacom License – Contact Center Connector IB/OB call control; monitor real-time agent / contact center statistics with a Desktop interface - Zeacom License – Voice Agent Queuing of any customer communications channel: Email, Chat, FAX, SMS, Social Media - Zeacom Licenses – Media Agent Queing of outbound calls, Preview , Power or Auto dialing, Zeacom Licenses – Outdial Agent, Autodial Web based dashboard and Real time stats via Web or Mobile apps with no need for VPN – Zeacom License – Real Time Statistics Ability for callers to hang-up and retain position in queue, with automated queuing – Zeacom License - Callback Fully customizable Speech Rec IVR - Zeacom Licenses – IVR Port, Text to Speech Port, Speech Recognition Port Call recording, quality monitoring, record-on-demand, agent evaluation, - Zeacom Licenses – Record & Evaluate, Integration to other applications, screen-pops, CRM integration Zeacom Licenses – CRM Integration, Integration SDKs
  50. 50. Microsoft UC Summit Existing PBX PSTN Or ISP E1/T1 SIP SKYPE LAN/WAN Hardware VPN Lync Pool SIP SIP Enabled LAN/WAN Proxy / Web Service EICC Contact Center Gateway or SIP Conferencing IM/Presence UCMA TAPI TSAPI OAI
  51. 51. Microsoft UC Summit The Enghouse Interactive Portfolio Demonstration
  52. 52. SDN and WiFi Connectivity with Lync in a Mobile First World Dan Hefle Territory Manager - Wisconsin Tom Lukes Systems Engineer - Wisconsin Aruba Networks
  53. 53. Microsoft UC Summit A Client Revolution… 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 1990 1995 2000 2005 2010 2015 Tablet Smartphone Laptop Desktop
  54. 54. Microsoft UC Summit …Leads to an Access Network Revolution WIRED WIRELESS Gartner, Aruba WIRELESS WIRED 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 2010 2011 2012 2013 2014 2015…
  55. 55. Microsoft UC Summit Stepping Up Leader: 2013 Network Access Control Magic Quadrant Leader: 2013 Wireless LAN MarketScape Leader: 2014 Wired & Wireless Magic Quadrant Leader: 2014 WLAN Forrester WAVE
  56. 56. Microsoft UC Summit The Tide Has Shifted: Gartner Critical Capabilities UNIFIED WIRED + WIRELESS ENTERPRISE WLAN SMALL OR REMOTE OFFICE GUEST ACCESS HIGH DENSITY VENUE 1. CISCO 3.86 2. ARUBA 3.82 3. HP 3.65 4. EXTR 3.56 5. HIVE 3.53 6. JNPR 3.52 1. ARUBA 4.031. ARUBA 4.261. ARUBA 4.27 1. ARUBA 3.93 4. CISCO 3.81 3. CISCO 3.66 2. CISCO 3.85 3. CISCO 3.59 2. HIVE 3.84 5. HP 3.26 4. EXTR 3.29 5. AVAYA 3.26 5. HIVE 3.56 3. HP 3.66 4. EXTR 3.59 6. AVAYA 3.49 2. HIVE 3.81 4. EXTR 3.35 5. AVAYA 3.31 5. HP 3.31 2. XIRRUS 3.91 3. HIVE 3.89 5. EXTR 3.56 6. AVAYA 3.52
  57. 57. Microsoft UC Summit Trusted by Enterprises Worldwide Telecom Services Retail Media & Ent, Primary Education Public Venues Healthcare Finance Manufacturing Public Transit Government Social & New Media Oil & Gas Hospitality Higher Education Technology
  58. 58. Microsoft UC Summit Rightsize Voice Networks with UCC • 80,000 employees on Lync • 16K Lync calls per building / month • 96% calls with toll quality • 50% improvement with Aruba WLAN • ~1,500 users on Lync 2013 • No new desksets outside TAC & Sales • $1M con-call & long distance savings • Not upgrading legacy Avaya system (PBX, Voicemail, Call Manager)
  59. 59. Microsoft UC Summit The Aruba Advantage Partnership with MSFT: Aruba is a dev. partner with MSFT, other Wi-Fi vendors are ancillary partners • This means we get to define the SDN API as it evolves hand in hand with MSFT. • We are actively working with MSFT to define how next SDN API version should work. Other vendors only get to use what is posted on MSFT support site. • Having this exclusive partnership with MSFT gives us a lead start for enhancing our dashboards as MSFT comes up with new APIs .
  60. 60. Microsoft UC Summit Lync SDN API Opens Visibility into calls
  61. 61. Microsoft UC Summit Aruba Opens Visibility into the Network
  62. 62. Microsoft UC Summit Together we provide an end-to-end view
  63. 63. Microsoft UC Summit Capabilities: Heuristics vs. SDN API
  64. 64. Microsoft UC Summit The Aruba Dashboard Call Quality Metrics and Visibility (on controller and AirWave): Getting qualified for SDN API is great, but differentiation lies in how vendors use this data • Aruba has a dedicated UCC dashboard on the controller. AirWave reports overall UC call volume, call quality metrics and can track the location of a call on a floor plan and display mobility trail. • This enhanced visibility helps in identifying call quality issues and help the network admin identify between Wi-Fi network issues vs. backhaul issues vs. client specific issues.
  65. 65. Microsoft UC Summit Aruba’s Voice/UCC Dashboard
  66. 66. Microsoft UC Summit Aruba’s Voice/UCC Dashboard
  67. 67. Microsoft UC Summit Integrate the best UCC with the best Wifi Only Intelligent network which ties in in Lync media awareness (layer 7) to RF system optimization (layer 1) • Aruba is the only vendor that ties in Lync media awareness when making system optimization decisions using patented technologies like ClientMatch. • Not only do other vendors not have ClientMatch equivalent feature, nor do they tie in application intelligence to make RF optimization decisions.
  68. 68. Microsoft UC Summit Visibility to make your job easier!
  69. 69. Microsoft UC Summit Covering all the bases Non Lync SDN Media awareness: What about cloud based Lync Online deployments that don’t support SDN API? • Aruba has media classification (ALGs) to address non Lync SDN API deployments wherein we can still classify and prioritize traffic. • In addition to Lync, we have always had support for common voice protocols like SIP, SCCP also.
  70. 70. Microsoft UC Summit Identify and Prioritize
  71. 71. Microsoft UC Summit Aruba’s Lync Validated Reference Design Guide Located on http://support.arubanetworks.com or see one of us
  72. 72. Microsoft UC Summit Thank You!
  73. 73. Microsoft UC Summit Panel Discussion
  74. 74. Thank you!
  • TianyuanZheng

    May. 15, 2017
  • MohamedAbdelhafez1

    Feb. 26, 2015

Microsoft Unified Communications Summit Presentation - a multi-vendor technology communications event.

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