This document provides a summary of Sana Ratouli's work experience and qualifications. She has over 10 years of experience in customer service and retail management roles. Her most recent role was as a Sales Executive for the Michael Kors brand where her responsibilities included assisting VIP customers, maintaining visual displays, and meeting sales targets. She holds a Bachelor's degree in Law and diplomas in Marketing and Customer Service. She is seeking a new opportunity that utilizes her skills and experience in a competitive, goal-oriented environment.

1. SANA RATOULI
Telephone:+971-551124703
E-mail : ratoulisana@live.fr
Job Target :
To work in competitive and goal-oriented setting that issue my background and
interests and that will develop my potentials and capabilities.
Job Profile:
* Deep knowledge of dealing with customer
* Deep knowledge of attitude of the customer service
Job History:
August 2007 To August 2009 :
shop in charge: Ivress brand Tunisia :
* Dealing and assist customer .
* Assist in setting appropriate individual performance standard for the store
in line with company standards.
* Handling the till points.
September 2009 to January 2011 :
Assistant manager and store in change: in United Colors of Benetton:
* Advising customer on suitable varying choices to match their needs.
* Maintaining the store into high standards.
* Providing customer with an enjoyable shopping experience.
* Merchandising.
* Dealing with customer related issues and taking corrective measures.
* Reporting department related issues to my line Manager for effective
measures.
July 2011 to September 2012 :
Store manager: Kashkha Plaza Dubai :

2. * Maintain a high level of customer satisfaction.
* Handling the cash counter including the petty cash shop expense and daily
sales report.
* Merchandising the apparel in the shelves.
* Handling the customer complain and suggestions.
* Assist the customer needs and explain very well about the product
technology.
* Merchandising the mannequin and window display.
* Ensure that merchandise is accurately ticketed and prices according to
companies policy.
* Thoroughly checks the consistent flow of the merchandise and the layout of
the shop fittings before store openings.
* Initiates and implements display and to up-grade the look of the stores so as
to be at par if not surpass other international retailer from show windows
to in store display.
* Preparing and processing request permits to the submitted to the mall
management for late night works.
* Handles and operates cash register.
* Managing charge slips, vouchers, coupons.
* Handling up to date promotions.
* Strictly monitoring policies regarding payment & exchange security
practices.
* Severely monitors security risk and thefts, able to share ideas on hoe to
prevent such situations.
* Handling inventory stock and requisition of new stocks.
April 2013 To May 2014 :
Visual Merchandiser: Jack Wills Brand Fashion & Footwear M.H Alshaya :
* Design the display window and the store layout.
* To ensure that the stories presented well to the customer and are pleasing
to the eye.
* Giving sales person instruction on the arrangement of goods and ensure
that they know how the goods are supposed to be arranged in standard
wise.
* To ensure that everything is according to the visual design per brand
standards.
* To make arrangements of the best sellers in front facing.
* Launching of new collection as per the brand quidelines.
* To follow the brand guidelines and standards completely.
June 2014 To Present:
Sales Executive: Michael Kors Brand Chalhoub Group:
. Dealing and assist VIP customer.

3. . Maintaining visual impact of the stock.
. Responsible for meeting assigned sales performance.
. Handling customer complaints and resolve it to customer
satisfaction
. High standard communication skills.
. Other responsibilities include developing, implementing and
monitoring store prospecting plans to increase sales, as well as
managing profit.
. Communicating to the brand team and operations.
. Conducting the new staff.
. Doing briefing on company targets and achievements.
. Receiving shipment and display the items according to the brand
Guide line.
. Participating in the annual stock take.
. Opening and closing the store with completing the sort by checking
The light,the A.C,cleaning check list,the CC.TV and doing the
Needfull.
COMPUTER SKILLS :
* Microsoft Office Word and Excel
* Internet Network
* Photoshop
EDUCATION AND TRAINING:
* Bachelor in Law (El Manar University Tunisia) 2009
* Diploma In Marketing (Interval International Institute Tunisia 2010)
* Customer services Training Attended 2011 In Dubai
* Chalhoub Retail Vocational Qualification Diploma in customer service from
Edxcel U.K .
SKILLS :
* Excellent customer service skills
* Committed to the success of the organization
* Ability to work hard at team work
* I have a good treating with other people
* Learning new things fast
* Self motivated give the most appreciation to the teamwork
* International Driving licenses since 2011
LANGUAGES :
* Arabic :Mother tonge
* English : Familiar , Spoken & Written
* French : Familiar , Spoken & Written
Personal Details:

4. Full name : Sana Rattouli
Nationality : Tunisian
Date of Birth : 03-11-1985
Religion : Islam
Sex : Female
Marital : Married
Visa Status : Residency Visa
FINALLY :
In view of the above details, I would like to request for evaluation with my career
performance and the possibility to consider me to be one of your team members
looking forward for your favorable consideration.
I do certify that the above information is true to the best of my knowledge and
belief.
REFERENCES WILL BE PROVIDED UPON
REQUEST