1. C.V
PERSONAL Information:
* Name: Mohamed Ramadan Osman Mohamed
* Gender: Male
* Nationality: Egyptian
* Date of Birth: 13/12/1986
* City of Birth: Alexandria
* Marital status: Single
* Military service: Exempted
* Current country: UAE ( Dubai)
Contact Details:
* Mobile: +971 561621172
* E-mail: Hamada_dx2020@yahoo.com
* SKYPE: Mohamed.Ramadan974
Objective:
Seeking a management position at Sales and Marketing for my experience and education will allow to me make
an immediate contribution as complete part of an international company.
through my experience and educational look forward to be in a professional an opportunity and come to providing
in positions functional areas.
Qualifications:
* Retail and Sales.
* Advertising and Promotion.
* Front Office.
* Public Relation.
Education:
* Bachelor Faculty of Tourism and Hotel Alexandria University (tourism department).
* High School Hotel and Tourism Specials for Tourism and Hotel.
* Course - Booking ticket air line ( Amadeus system)
Computer Skills:
* Good Knowledge - Microsoft Office (Word/Excel) - Internet
* Hard ware - Soft ware
Language:
* First language: Arabic
* Second language: English
Working Experience:
Emaar Properties – Burj Kalifa (At The Top) Assistant Customer service
4/1/2015
* Represent the company and provide retail customer service.
* Acknowledge meet and greet all customers, answering queries and maintaining shop appearance.
* Assist with sales guidance and transactions.
* Professionally handle the flow of customers in a busy and demanding environment.
* Give general directions and provide information as requested.
* Understand all operational practices to maintain compliance to standards.
* Handling cash dealing transactions as well.
Silver Fox Dubai - food server fine dining restaurant hospitality division in
CHILIS Group 4/2/2014 – 11/12/2014
* Welcoming customers and greeting them.
* handling the table – helping my colleagues.
* Facing the complains that face the customers.
* Follow up the managers on the duty.
* Responsible for the cash – doing all the poseurs of the cash inventory.
* Follow all the Audit points and poseurs.

2. * Working as a team work to achieve our target.
YASOO for women shoes &bags – Owner – June 2013/December 2013
* Responsible for managing the day to day department And achievement of the actions required.
* Ensuring that sales and customer service target are meet and ensuring that the most suitable products and
services are available to the customer.
* Ensure all products and displays are merchandise effectively in order to maximize sales.
* Responsible for the operation of my own store such as inventory control, and maintenance.
* Strategy.
* Coordinator with the marketing team and Promote customer service excellence.
* Financial Account.
* Identify the latest fashion trends and the latest types of fashion and luxury.
BUNCHO women`s were – supervisor - May 2012/January 2013
* Ensure all products and displays are merchandise effectively in order to maximize sales.
* Train and educate my staff.
* Check on any maintenance work in stores.
* Check on In/Out Schedule for all staff (full day after day off / shifts)
* Handling inventory and responsible for stock control.
* Observe on defect items which return from customers.
* Prepare the daily sales report.
* Follow up customers complaints
* Prepares requisitions to ensure proper stock renew.
JEANS TOP men`s wear - Sales Associate- January 2010/ November
2011
* Communicate with the customers to access their needs and meet or exceeded their expectation.
* Assisting the manager so in all the decisions making.
* Handling the daily reports.
* Ensure a high level of customer service and quality sales presentation.
* Solving problems that face any customer.
SEVENTY men`s wear Store - Sales Associate - April
2008/September 2009
* Achieve the sales target by using advance sales techniques and product knowledge.
* Focus on selling and up selling
* Ensure all products and displays are merchandise effectively in order to maximize sales.
* Ensure proper store image.
Personal skills:
* Efficient.
* Hard Worker.
* Team Worker.
* Seek self improvement.
* Ability to work under pressure.
* Ability to pace myself in a work.
* Flexible to change plans when needed.
* Self motivated to take initiative and responsibility.
* Ability to work as member in diverse workgroup.
* Customer service skills.
* Good presentation and excellent personal organization.
* A passion for the retail industry.
* Pride in achieving individual targets.
Hobbies:
* Traveling.
* Sport.
* Reading.
* Internet.