2. About Clay Telecom
Clay Telecom Offers
Cost Effective Telecom Solutions for Global Travelers using products like
International Postpaid & Prepaid SIM Cards, Global and Country Specific Data Services, and Global Email Service
Clay Telecom is a market leader in mobile communications,
providing premier wireless services, International Postpaid
SIM cards, Global and Country Specific Prepaid SIM cards,
Global & Country Specific Data Services & Global E-mail
Service solutions to travelers. Our services not only makes it
possible for travelers to save up to 80% on international
roaming expense, but also ensures that you save on Forex by
paying in your local currency.
• Incepted nearly decade ago Clay
Telecom is a dynamic global provider of
wireless telecom solutions - catering to
both B2B and B2C market segments.
• Clay has tie up with over 40 mobile
operators worldwide
• Our offices spread across India &
overseas operation in UK, USA, Japan &
S. Korea
• Clay is the largest & fastest growing
company in airtime reselling space
• Corporate, Associations, Federations,
PSU’s and Govt. Organizations, Leisure
Travelers, Exporters & International
Students as Clientele.
3. CLAY IS A MVNO
• MVNO – Mobile Virtual Network Operator
• It is a technical status of the company, where it is not only
subscribed to services of a Telecom companies in a nation, but also
has agreements with those telecom companies according to which
“Technological Transfers” are done.
• Benefits of being a MVNO
A. Clay is not dependant on host network for making any changes
required to the network lines or trouble shooting in case of
service issues.
B. TAT for resolving the problems is very less with Clay.
C. This gives Clay an opportunity to evolve products and services as
per the requirement of the users.
D. Clay can develop products and services as per the interests of the
users.
4. Our Offices
Offices in 31 Locations in India Chandigarh
Gurgaon New Delhi (Corporate Office)
Jaipur
Ahmadabad
Mumbai(5) Pune Hyderabad
Goa
Bengaluru
Chennai
Kolkata(2)
Lucknow
Kanpur
Ranchi
Panipat
Indore
Bhubaneswar
Patna
Jalandhar
Gandhidham
Cochin
Agra
Raipur
Meerut
Ludhiana
Vadodara
5. Why Clay Telecom
Save up to +80% on
International Roaming
FREE Incoming Calls
Save FOREX, Payment in INR
Itemized Billing available online too
24X7 Dedicated SPOC & Customer Support
6. Our Solutions
For Corporates, SME,
and Individual
Business Travelers
For Students Traveling
abroad for Studies
For Tourists and
leisure travelers
Clay Telecom provides you the kind of solution which would suit to the kind of travel you are doing.
Our services, solutions and products are bifurcated and specialized for every different category
7. Postpaid SIM Cards: 50+ Nations Covered with premium services
Our Postpaid SIM Cards allows you to leave for your favorite destination outside India, on business,
vacation or studies, with a SIM card that is ready to use on your arrival at your destination. Clay
country specific Postpaid SIM cards help you save up to 80% on International Roaming. Clay Post Paid
services are available in more than 50 + nations worldwide
Clay Global E-mail Service
Presenting the Global E-mail Services from Clay Telecom, the world's most desired integrated
communication service giving you the access of your emails any where in the world. With Clay
Telecom’s “Unlimited Global E-mail Plan” one can have unlimited E-mail services, Messenger services
and Browsing from anywhere in the world very effectively and save on huge international roaming data
charges.
Data Cards & Mi-Fi Services
Clay Telecom brings to you a wide array of wireless gadgets and data cards to give you 24X7 access to
the information highway and crucial business intelligence. Now pay of single usage and enjoy group
connectivity with Clay Global and Country Specific Mi-Fi Services.
Prepaid Cards: Covering 200 Nations worldwide
Clay Telecom Offers wide range of Prepaid Products with an easy online recharge option
Giving you the ultimate freedom and mobility with our various prepaid services
1. Global Prepaid
2. USA Prepaid
3. UK Prepaid
4. Thailand Prepaid
Our Products
5. Hong Kong Prepaid
8. Clay Postpaid Cards
Free Incoming Calls*
Country Specific SIM Cards
for over 40 Countries
Save Forex, Pay in INR
Itemized Billing
Distribute your number before
leaving India
Dedicated Customer Support
• Itemized Plans – Share your
requirement and have a tailor-
made plan
• Un-Limited local calls as well as
Un-Limited calls to India available
from various countries, like USA &
UK.
9. Clay Prepaid Cards – Country Specific
Online Recharge and Call
Details
Distribute your number
before travelling.
Dedicated Customer Support
E- Transactions Available
Save Forex, Pay in INR
THAILANDUK &
Global
HONG KONGUSA
10. Clay Data Cards
GLOBAL DATA CARD
Data Cards available in
200 Countries
•Easy to use Hassle-Free connection
•Connectivity on the Move
•High Speed 3G Connection
•Customized Mi-Fi packages available
•Benefit of pay as you go
COUNTRY SPECIFIC DATA CARDS
UK
UAE
GERMANY
JAPAN
THAILAND
HONGKONG
ITALY
SWITZERLAND
FRANCE
MAURITIUS
SPAIN
CHINA
AUSTRALIA
USA
BAHRAIN
INDONESIA
IRELAND
SINGAPORE
MALAYSIA
SOUTH AFRICA
WESTERN EUROPE
11. Clay Mi-Fi
Experience high speed, 3G Internet across the world with Clay Mi-Fi Services. Pay
for single usage and get group connectivity amongst your friends, family and co-
workers. What's more!
• Ready to use pocket Wi-Fi
• Auto Configuration
• Activate at the touch of a single button
• Connectivity on smart phones, ipads, iphones along with laptops & desktops
• Enjoy 3G Internet with your friends, family and co-workers
Clay Global Mi-Fi Country Specific Mi-Fi
Country Specific Mi-Fi Services
Clay Country Specific Mi-Fi services are available in the below mentioned countries:
1. Australia 7. Japan
2. Bahrain 8. Thailand
3. China 9. United Kingdom
4. Western Europe 10. United States of America
5. Hong Kong 11. UAE
6. Ireland 12. Indonesia
13. Germany
14. Switzerland
15. Singapore
16.Italy
17. France
18. Malaysia
19. Spain
20. South Africa
21. Mauritius
12. Clay Global E-mail Service
•Get constant Access, Read, and
Write to Mails at lower costs.
•Surf the Internet
•Access Blackberry Messenger
•Clay Global E-Mail Service
now available with two new
Unlimited Savings Plan
•Save on Data services while
travelling abroad
14. SIM Request and Delivery/ Pickup Process Chart
User / Coordinator
Account Manager
or SPOC
Sales Coordinator to
process in ERP
Stock Assigns and
activate the
SIM/Handset as per
requirement
Operations – check
the inventory and
assign a delivery
executive to deliver
15. Service Requisition
Client needs to share the below Mentioned information and documents with us to get the service
Information & Documents
COCP Requirements – Company Paid
• Company Name
• User Name
• Number – Coordinators too
• Email ID – Coordinators too
• Travelling to
• Duration – From – to
• Services Required – Voice/Data/ voice & Data
• Delivery Required on –
• Billing Address
• Delivery Address
• Handset required – Yes/No (We provide rent Free Normal
Handsets only)
• If using personal Handset – Model/make
• SIM size required
• In case of Blackberry – IMEI & PIN no.
• Documents
1. Passport Copy
2. Visa Copy
3. Company Authorization Letter
Information & Documents
COIP Requirements – Individual Paid
• Company Mane
• User Name
• Number
• Email ID
• Travelling to
• Duration – From – to
• Service Required – Voice/Data/ Voice & Data
• Delivery Required on –
• Handset Required – Yes/No (We provide rent
Free Normal handsets Only)
• If using personal Handset – Model/Make
• SIM Size Required
• In case of Blackberry – IMEI & PIN
• Documents
1. Passport Copy
2. Visa Copy
3. Credit Card Copy
16. Delivery & Service Resolution TAT
We Have 24X7 Operation & backend Support System in Place
• Ideal time for delivery (Where ever Clay Branch is Operational)
A. Voice Plans – 4 to 5 Hours prior Notice
B. Voice + Data – 12 to 24 Hours Prior Notice
. Delivery Time for deliveries at remote locations where Clay Branch is not present
Clay is committed to deliver at your door step, thus even if we may not be present every where, but
we can deliver where ever our logistics partners can deliver.
A. Delivery Time at non Branch Location – 24 to 48 Hours
Note: - This is an ideal time, which insures the hassle free service, as we are able to check and activate the sim
cards properly if we get this time to deliver. But in case of emergency we keep some pre-activated
numbers and we can deliver in a very short time too, in some exceptional cases only.
Service Resolution , TAT and related Information
1. Normal TAT for a voice services resolutions could be min 30 Min to max 48 Hours.
2. We could get the sim replaced any where in48 Hours
3. Information required
A. Current location of the user
B. Handset Make and Model He/she is using
C. Exact error/ signal not receiving or IVR response
D. Current Address and Alternate Contact number
Note: - With right information and cooperation of the user, we can resolve any service issue in the shortest possible time.
17. Billing & Payment
Billing
• Clay Provides Itemized Invoices.
• Invoice Generation period is as
per the billing cycle of the
particular number
• In case the usage of the particular
number comes under 2 billing
cycles, we will submit 2 invoices
with different usage date.
• Invoices are dispatched within 7
Days of generation, to the
designated Email id of the user.
• In case hardcopies are required
prior intimation of the same is
required
Payment
• For Individual users – the
user has to validate the
invoice and confirm the
same is to be charged on
his/her credit card.r
• For Corporate Cases – We
will go by the payment
process agreed by both
companies.
• Standard Credit period is 15
– 30 days
18. Local SPOC at all the
Locations we are
present to serve you.
Rahul Juyal
rahul.juyal@clay.co.in
National Account
Manager
+91.8143300077
Our Support & Service
Customer Support
24X7
expertteam@clay.co.in
+91.11.66470007/8/9
20. ORGANIZATION STRUCTURE
CLAY MANAGEMENT
Director/ Executive
Director
Business Development
GENERAL MANAGER
Branch Manager/ Regional
Manager
Sr. Manager/ Manager /
Asst.Manager/ Executive
Business Development
Stock, Operations &
Technical Support
General Manager
Operation Manager
Stock/Operation/ Backend
and Technical Support
Team
Credit Control
General Manager
Manager Credit Control &
Billing
Credit Control/ Billing
Team
Vice President
