Detailed Profile

1. Core Competencies Profile Summary
Business Development Consulting
P & L Management
Process Excellence
Business Development
Profit Centre Operations
Project Management
Revenue Enhancement
Product Development
Delivery Management
Supply Chain Management
New Market Development
SBU Operations Set-up
Client Relationship Management
Dynamic career that reflects nearly 27 years of year-on-year success in
Strategy Conceptualization, P&L, Identification of new Business
Development, Consultancy, Delivery, Profit Centre Operations and
Product Management
Entrepreneurial mindset professional with consistent success in starting,
building, growing and improving the profitability, performance and value
of business so that the companies can be positioned for next level of
growth or potential sales / business
Successfully achieved aggressive revenue pull-through via cross-line of
business / sales; harvested hundreds of million in revenue from lead
sharing, cost saving initiatives and customer relationship management
Led e-governance software sales in various territories of India; directed
organization units, envisioning marketing strategy & programs positioning
products & service offerings, evaluating strategic business direction and
executing aggressive project plans
Monitored product performance and acquired customers’ feedback
to institute product improvements; identified potential clients for
products with respect to company objectives & changing customer needs
Managed e-governance software sales across India; managed SLAs,
performance & delivery, continuous change, process improvement to
ensure competitive advantage
Designed process improvement programs; identified opportunities to
improve business performance in all dimensions; devised & ensured
execution of Annual Operating Plan
Reported to Board of Directors, managed key stakeholders; hands-on
experience in establishment of New Business Unit, operational & profit
improvements, SLA and vendor management
Soft Skills Education
2007 Executive Masters from Kellogg’s Institute of Management, USA
1992 PGDBM from Birla Institute of Management & Technology, Delhi
1990 B.Com. Hons. from Delhi University, Delhi
Personal Details
Date of Birth: 2nd January 1970
Languages Known: English and Hindi
Location: Delhi
Career Timeline (recent 6 organizations)
RAJAT MUNSHI
Targeting C-suite level assignments in Business Development/ Profit Center Management/
Business Operations Management with an organization of repute
https://www.linkedin.com/in/rajat-munshi-91a0647/
rajatmunshi@hotmail.com
Sep’99-Feb’01
+91-9971830500
Since Oct’17Dec’09-Nov’11Mar’01-Nov’09 Feb’15-Sep’17Dec’11-Jan’15
IT Skills
Package: MS Office (Expert)
Database: Oracle, MS SQL

2. Work Experience
BLS International, Chandigarh as COO Oct’17-Present
Key Result Areas:
 Spearheading Punjab Sewa Kendra’s (PSK), a 1500 crore Government to Citizen (G-to-C) service, managing over 8000
resources in addition to planning activities and initiating a formalized B-to-C vertical for the company
 Identifying & developing sources of revenue generation in coordination with various Government Authorities and
stakeholders; analysing financial results, profitability implications, business risks and implementing mechanisms to
mitigate the same; providing quotes on major projects and managing account transitions
 Enabling new services, managing overall project operational matters, bidding for new projects and mentoring the
leadership team to have approach towards increasing revenues
 Formulating Annual Operating Plan including budgeting in consultation with management; directing monthly analysis of
variance or deviation as per AOP
 Reviewing all the functions of the project with corresponding action plan; driving/ensuring P&L of project as per AOP
Highlights:
 Developed key strategies such as cost cutting methodology, consumable management, resource productivity matrix which
resulted in growth / transformation of business / operational / financial outlook for the company
 Increased profits by a minimum of INR 18-20 Cr. per annum, controlled consumables cost, fraud management, dual
responsibility matrix initiatives to reduce overall operating risk
 Implemented ISO 9001:2015 operational excellence plans, thereby leading to an increase in efficiency (process and human
resource) involving over 50 processes
Previous Experience
Hajari Informatics Pvt. Ltd., New Delhi as COO Feb’15-Sep’17
Highlights:
 Managed key account with Wipro and Infosys for System Integration Projects in Shared Services Model; established 4
project offices across India and streamlined process across business units for system integration in 30 days
 Realized P&L of INR 25 Million in first year of operations; executed a digitization project such as CCTNS, Maharashtra,
customized an ETL Tool for the client
Acute Informatics Pvt. Ltd., New Delhi as COO Dec’11-Jan’15
Highlights:
 Led & directed key account management with Wipro for Banking Projects across India with over 1000 resources
 Steered efforts in establishment of business unit for System Integration in 90 days, achieved P& L of over 15 Crores in
nearly 18 months
 Delivered major Banking Projects such as NABARD, SBI, HDFC and CBI across India; leveraged alliances with African
Partners for sale of CBS and ERP
 Worked on & assisted the team on customization of software products such as ETL Tsool for Banking & Scanning with
Product Development Team
SaminTekmindz India Pvt. Ltd., Delhi as VP- Sales Dec’09-Nov’11
India Ideas.com Ltd., as Profit Centre Head (North & East India) Mar’01-Nov’09
RPG Paging Services Ltd., New Delhi as Manager- Value Added Services Sep’99-Feb’01
Koshika Telecom Ltd., Varanasi as Regional Manager Oct’96-Sep’99
HCL Info Systems, New Delhi as Associate Manager Jun’95-Oct’96
The Gramophone Co. of India Ltd. (HMV), New Delhi as Sales Executive Jun’92-May’95