1. I
AREAS OF EXPERTISE
Project management
IT management
MIS management
Database management
Managing crisis situations
Resource vendor management
Business analysis
Financial control
Project Delivery
Integration
Application development
PROFESSIONAL
GNIIT
PERSONAL SKILLS
Decision making
People skills
Leadership skills
RAGHVENDRA PANDEY
PROFESSIONAL ABRIDGEMENT
A multi-skilled Assistant manager with good all-round supervisory and
technical expertise. More than 6 years of total experience. Adept in
installation, configuration of SQL databases, performance tuning, up
gradation and formulation & implementation of disaster recovery strategies
and creation of database objects. Adept at proving database
troubleshooting, fail over maintenance, database recovery and High-
Availability, Database Development, Indexing, Locking, User & Security
Management, Backup-Restore, Log-Shipping, Replication, Mirroring,
Database Performance Tuning, Using Profiler Management Studio
Database Engine Tuning Advisor. Very capable with a proven ability to
ensure the smooth running of ICT (information and communications
technology) systems and to provide IT services that will improve the
efficiency and performance of a company. Extensive practical knowledge
of complex systems builds hardware and software testing, technical support
and computer repairs.
Looking for a new and challenging managerial position, one that will make
best use of my existing skills & experiences also further my personal
development.
WORK EXPERIENCE
VGLOBAL ITES Pvt. Ltd.
Assistant manager (Feb 2014 - Oct 2016)
Clients: Waypoint Homes, STL, Cheap Air Fly’s
VGLOBAL ITES PRIVATE LIMITED is full-spectrum IT services and
industry solutions providers with global delivery capabilities. It focuses on
IT consulting, R&D Engineering, IT Services, System Integration, and
Business Process Outsourcing (BPO) services for diversified verticals of
High-Tech, Internet, Financial Services, Telecommunications, Real Estate,
Consumer Electronics, Manufacturing sectors.
Duties:
 Managing 18 members Database, MIS, Software team
including Work from home team.
 Helps team members in Decision making, coordination
among the department, finding out problems, comparison of
Business Performance
 Strengthening the IT infrastructure through to implementing
new technologies. Responsible for hardware and software
installation, maintenance and repair.
 Vonage, Galaxy Dialer Server Monitoring and Maintenance.
 In-House S/W development Support using ASP.NET-2.0,
VB.Net, C#, SQL-Server 05/08/12.
 Configuration and maintenance of Two Voice-Logger
Server, Two IIS Server, Three Database Server (CRM,
Voice-Logger)

2. II
PERSONAL DETAILS
6B/9 Kishangardh
Gaushala Road,
Vasant Kunj, New
Delhi-110070
Tel: 09990469901
raghvendrapandeyg@hotmail.com
DOB: 01/05/1987
Driving license: Yes
Nationality: Indian
Passport No. L3959686
TRIMAX IT Infrastructure & Services Limited (On-Site Hero BPO)
RENOVISION AUTOMATION SERVICES PVT. LTD. (On-Site Hero BPO)
Software Engineer (Jan 2011 - Jan 2014)
Clients: British Gas Business, FNP, Apollo Munich, Hero, Electrolux
Trimax Computer Ltd (Now: Trimax IT Infrastructure & Services Ltd) is
a leading provider of end-to-end IT solutions and services since 1995.
Trimax have been qualified to provide IT services to some of the country
most prestigious organizations, call centers, BPO & large government
enterprises.
Duties:
 Database Design and development.
 Creating and monitoring schedule Jobs.
 Onsite development for HERO BPO.
 IIS-6.0 Administration.
 Data Analyzing, Client-Audit Facing
 Altitude IVR Scripting, Campaign Scripting
 Altitude, Aspect Dialer Server Monitoring and Maintenance
 In-House S/W development Support using ASP.NET-3.0, 3.5, VB.Net,
C#, SQL-Server 2000/2005.
 Maintenance Support of Software Applications (ASP.NET-3.0,3.5,
VB.Net, C#, SQL-Server-00, 05, 08, Altitude Script)
 Managing Altitude Dialer Issues, Campaign Designing in U-Supervisor.
 Agent assignment in Campaign, Priority setting for calls.
SRM Estates Pvt. Ltd. (A Division of FLEXUS TECHNOLOGIES)
Database Engineer (Jun 2010 - Jan 2011)
Clients: Citibank, SBI
SRM Estates (Flexus Technologies) provides qualitative solutions in the
areas of IT Services, Software Development and IT-Enabled services,
aiming to achieve excellence in every transaction.
Duties:
 Database Administration , Development & Maintenance (MS
SQL-Server 2005)
 IIS-6.0 Administration.
 Configuration and maintenance of Five IIS Server, Nine
Database Server (CRM)
 In-House S/W development Support using ASP.NET-3.0, 3.5,
VB.Net, C#, SQL-Server 2000/2005.
KEY SKILLS AND COMPETENCIES
Microsoft SQL Server, C#, ASP.NET, Databases Requirements Analysis,
HTML 5, IIS, MySQL, Team Management, .NET Framework, CSS,
Visual Basic .NET (VB.NET), Database Design Performance Tuning
Troubleshooting, Database Administration, Team Leadership,
Management Information Systems (MIS), Python, Project Delivery, IT
Service Management, Business Analysis, Resource vendor management,
Decision-Making

3. III
DATABASE ADMINISTRATION SKILLS
 Installing, Configuring Database Servers
 Troubleshooting SQL Server Production issues
 Backup/Restore, disaster recovery strategies
 Mirroring
 Performance tuning using DTA, SQL-Profiler, Execution-Plan
 Jobs Creating and maintaining
 Maintenance-Plans, Database Mail
 Moving objects from QA/Development to Production databases
 Code Review and making sure code comply with current
business policies
 Up gradation Patches
 Working with application developers to know how front end
application work and testing results
 Writing SPs, Views, Triggers, Functions, Tuning and Monitoring SQL
 Server performance
 Building-Rebuilding Indexes
 Data manipulating using Linked server, Open query etc
 Database checking and maintaining using DBCC commands.
Extensive knowledge of:
 Microsoft Excel 2000, 2003, 2007,
 Microsoft Visio 2007
 MS Access VBA
 Basic of Python
 Desktop and server hardware and antivirus and remote support
products.
ACADEMIC QUALIFICATIONS
BSc (IT): 2010
GNIIT: NIIT 2010
ABOUT MYSELF
I am a hard working, ambitious person and trusted with responsibilities
like to work under pressure because I believe it improves my work
capabilities. I like to achieve the best result and I would give the 100% to
the concern I work for.
 Self-confident having analytical capabilities & can take heavy
workload. Capability to work with a team and alone as a team
member. Result oriented attitude.
 Responsible to complete the work within deadlines with full
dedication & enthusiasm.
REFERENCES – Available on request.