Communication by jayesh brijlani


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By knowing just little facts oh human behavior U will be able to change your surrounding atmosphere through communication skill and can represent to others to know that u have to 1st listen them then the communicate to them in different ways. Hope u like it and if want more please reply for that okay.


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Communication by jayesh brijlani

  1. 1. <ul><li>WELCOME </li></ul>
  2. 2. Communication Skills <ul><li>What is there for the day… </li></ul><ul><li>We’ll share knowledge </li></ul><ul><li>We’ll have Fun </li></ul><ul><li>We’ll Play Roles </li></ul><ul><li>We’ll learn </li></ul>
  3. 3. <ul><li>LET’S DISCOVER </li></ul><ul><li>THE POWER OF COMMUNICATION… </li></ul>Communication Skills
  4. 4. <ul><li>WHAT DO WE </li></ul><ul><li>UNDERSTAND BY </li></ul><ul><li>A “SKILL”? </li></ul>Communication Skills
  5. 5. <ul><ul><li>what is Good and what is Bad Communication </li></ul></ul>At the end of the workshop we will learn… <ul><ul><li>some basic skills to become a Good Communicator </li></ul></ul>Communication Skills
  6. 6. <ul><ul><li>to recognize & overcome barriers </li></ul></ul><ul><ul><li>advantages of listening </li></ul></ul><ul><ul><li>to speak confidently </li></ul></ul><ul><ul><li>to communicate effectively </li></ul></ul>… and also Communication Skills
  7. 7. <ul><li>Research shows, communication is… </li></ul>Communication Skills body language 55% words 7% style 38%
  8. 8. <ul><li>Why Communication… </li></ul><ul><li>to express our emotions </li></ul><ul><li>achieve joint understanding </li></ul><ul><li>to get things done </li></ul><ul><li>pass on and obtain information </li></ul><ul><li>reach decisions </li></ul><ul><li>develop relationships </li></ul>Communication Skills
  9. 9. <ul><li>Home Truths about Communication… </li></ul><ul><li>Good Communication can’t exist without honest listening </li></ul><ul><li>We do not try HARD to get our message across </li></ul><ul><li>We do not take advantage of various media available to us </li></ul><ul><li>We all could improve our communication skills </li></ul><ul><li>It cannot be perfected </li></ul>Communication Skills
  10. 10. <ul><li>Ways & effects of Communication </li></ul>More Flexible, Less Accurate but responsive (Grapevine/Rumors) Informal Less Flexible, More Accurate but less responsive (JAGRITI…) Formal Communication Skills
  11. 11. <ul><li>What is Communication… </li></ul><ul><li>art of getting your message across effectively through: </li></ul><ul><ul><ul><li>Visuals – leaves greatest impact </li></ul></ul></ul><ul><ul><ul><li>Body Language – can make or mar </li></ul></ul></ul><ul><ul><ul><li>Spoken words – first & simplest way </li></ul></ul></ul><ul><li>Written words – reflects importance </li></ul>Communication Skills
  12. 12. <ul><li>Types & Methods </li></ul>Television, Newspaper, Magazines, Internet… Multimedia Photographs, Paintings, Videos, Film… Visuals Facial expressions, Actions, Voice Tone, Silence, Stance… Gestures Conversations, Interviews, Phone Calls, Requests… Spoken Letters, Memos, Reports… Written Communication Skills
  13. 13. <ul><li>Communication : The Flow </li></ul>Sender Receiver Communication Skills Message Feedback Channel Perception Delivery Formulating Response Understanding
  14. 14. <ul><ul><li>Is scarcer than quality water </li></ul></ul><ul><ul><li>Is measured by results or actions </li></ul></ul><ul><ul><li>Does not need to be very complex </li></ul></ul><ul><ul><li>Is aimed at informing others </li></ul></ul><ul><ul><li>Is complete and clear </li></ul></ul>Effective Communication… Communication Skills
  15. 15. <ul><li>Barriers to Effective Communication… </li></ul><ul><li>Personal Barriers </li></ul><ul><ul><ul><li>Your style and character (rude, polite, shy, outspoken) </li></ul></ul></ul><ul><ul><ul><li>Preparation & presentation </li></ul></ul></ul><ul><ul><ul><li>Lack of clarity (pronunciation, pitch, etc.) </li></ul></ul></ul><ul><ul><ul><li>Lack of credibility </li></ul></ul></ul><ul><ul><ul><li>Timing </li></ul></ul></ul>Communication Skills
  16. 16. <ul><li>Barriers to Effective Communication… </li></ul><ul><li>Proper Pronunciation </li></ul><ul><li>Communication Help Pen </li></ul><ul><li>Buffalo Career Guest </li></ul><ul><li>Colonel Buffet Bouquet </li></ul><ul><li>Rendezvous Bulb Fax </li></ul><ul><li>Prakash Pradeep Chandrajeet </li></ul>Communication Skills
  17. 17. <ul><li>Barriers to Effective Communication… </li></ul><ul><li>Organisational Barriers </li></ul><ul><ul><ul><li>Culture </li></ul></ul></ul><ul><ul><ul><li>Environment </li></ul></ul></ul><ul><ul><ul><li>Size & structure </li></ul></ul></ul><ul><ul><ul><li>Pace of activity </li></ul></ul></ul>Communication Skills
  18. 18. <ul><li>Barriers to Effective Communication… </li></ul><ul><li>Process Barriers </li></ul><ul><ul><ul><li>Channel/Medium </li></ul></ul></ul><ul><ul><ul><li>Irrelevant Information loading </li></ul></ul></ul><ul><ul><ul><li>Lack of Response or Feedback </li></ul></ul></ul><ul><ul><ul><li>Inappropriate Questions </li></ul></ul></ul>Communication Skills
  19. 19. <ul><li>Overcoming the Barriers… </li></ul><ul><ul><li>Say to yourself, “I will get Response” </li></ul></ul><ul><ul><li>Come up with a topic for discussion everyday </li></ul></ul><ul><ul><li>Start improving upon pronunciation </li></ul></ul><ul><ul><li>Develop habit of reading – start with the English newspaper / Comics </li></ul></ul><ul><ul><li>Understand first, then communicate </li></ul></ul><ul><ul><li>Don’t be afraid of asking questions </li></ul></ul>Communication Skills
  20. 20. <ul><li>Facial Expressions </li></ul><ul><li>Gestures </li></ul><ul><li>Posture </li></ul>Body Language… Communication Skills
  21. 21. <ul><li>Body Language… </li></ul>Frustration Clearing throat, &quot;whew&quot; sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, &quot;tsk&quot; sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. Nervousness Communication Skills
  22. 22. <ul><li>Body Language… </li></ul>Defensiveness Open hands, unbuttoned coat Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, buttoned coat, drawing away Openness Insecurity Pinching flesh, chewing pen, thumb over thumb, biting fingernail Communication Skills
  23. 23. <ul><li>Body Language… </li></ul>Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Steepled hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat Communication Skills
  24. 24. <ul><li>Body Language… </li></ul>Look out for some more clues on Body Language in the given handout… Communication Skills
  25. 25. <ul><li>SPEAKING SKILLS </li></ul>Communication Skills
  26. 26. <ul><li>Speaking… </li></ul><ul><li>“ A wise man reflects before be speaks; a fool speaks, and then reflects on what he has uttered.” </li></ul><ul><li>- French Proverb. </li></ul>Communication Skills
  27. 27. <ul><ul><li>Take initiative </li></ul></ul><ul><ul><li>Be polite </li></ul></ul><ul><ul><li>Be pleasant (smile, jokes) </li></ul></ul><ul><ul><li>Be clear and concise (tone, accent, emphasis, pronunciation) </li></ul></ul><ul><ul><li>Cite negative opinions honestly, but in a positive manner </li></ul></ul><ul><ul><li>Seek Feedback </li></ul></ul>While Speaking… Communication Skills
  28. 28. <ul><ul><li>Write down in advance what you want to say and in what order </li></ul></ul><ul><ul><li>Smile </li></ul></ul><ul><ul><li>Speak slowly </li></ul></ul><ul><ul><li>Always be polite and friendly </li></ul></ul><ul><ul><li>For long messages, follow a script </li></ul></ul><ul><ul><li>Get confirmation </li></ul></ul><ul><ul><li>Monitor your time </li></ul></ul>While Speaking over phone… Communication Skills
  29. 29. <ul><li>WRITING SKILLS </li></ul>Communication Skills
  30. 30. <ul><li>Clarity in Writing… </li></ul><ul><ul><li>Rs 1000000000 </li></ul></ul><ul><ul><li>Rs. 10,00,00,000/- </li></ul></ul><ul><ul><li>Rs. 10 Crore </li></ul></ul>Communication Skills
  31. 31. <ul><ul><li>Plan what you want to say in your letter/ report </li></ul></ul>While Writing… <ul><ul><li>Use simple language – avoid ambiguous words </li></ul></ul><ul><ul><li>Check spelling & punctuation, then send </li></ul></ul><ul><ul><li>Reread the letter when you have finished </li></ul></ul>Communication Skills
  32. 32. <ul><li>While Writing… </li></ul><ul><ul><li>“ KISS” (Edit the letter by cutting ruthlessly). </li></ul></ul><ul><ul><li>Be kind to others’ eyes (font size, clarity) </li></ul></ul><ul><ul><li>Be creative (use tables, graphs) </li></ul></ul><ul><ul><li>Use the language YOU are better at </li></ul></ul>Communication Skills
  33. 33. <ul><ul><li>Visualize the reader when you are writing </li></ul></ul><ul><ul><li>Don’t write unbroken paragraphs </li></ul></ul><ul><ul><li>Use numbered paragraphs to make cross-referencing easier </li></ul></ul><ul><ul><li>Punctuation plays the role of body language in writing </li></ul></ul>Keep in mind while writing Communication Skills
  34. 34. <ul><ul><li>Use headings and subheadings. </li></ul></ul><ul><ul><li>Use ruled sheets instead of plain ones. </li></ul></ul><ul><ul><li>Don’t print without thoroughly checking your sources. </li></ul></ul>Keep in mind while writing … Communication Skills
  35. 35. <ul><li>LISTENING SKILLS </li></ul>Communication Skills
  36. 36. <ul><li>Listening – why is it important? </li></ul>Writing Reading Speaking Listening Order in which we are taught Order in which we learn 9% 16% 30% 45% Communication Skills
  37. 37. <ul><ul><li>to receive information </li></ul></ul><ul><ul><li>to understand effectively </li></ul></ul><ul><ul><li>to enhance clarity </li></ul></ul><ul><ul><li>to empathize </li></ul></ul>Objective of Listening is… Communication Skills
  38. 38. <ul><ul><li>Avoid distractions </li></ul></ul><ul><ul><li>Do not interrupt unnecessarily </li></ul></ul><ul><ul><li>Be active (show interest) </li></ul></ul><ul><ul><li>Paraphrase what you’ve heard </li></ul></ul><ul><ul><li>Throw an echo </li></ul></ul>So, while Listening… Communication Skills
  39. 39. <ul><li>The Listener keeps looking at the speaker </li></ul><ul><li>The Listener’s body is in ‘open’ position </li></ul><ul><li>The listener is smiling with a pleasant & </li></ul><ul><li>encouraging expression </li></ul><ul><li>Listener looks relaxed but alert, neither tense </li></ul><ul><li>nor slouching </li></ul><ul><li>Listener utters humming sounds </li></ul>What Listening Looks like... Communication Skills
  40. 40. PRESENTATION SKILLS Communication Skills
  41. 41. <ul><ul><li>Research (find out facts & figures) </li></ul></ul><ul><ul><li>Prepare (Introduce, Discuss, Conclude) </li></ul></ul><ul><ul><li>Rehearse </li></ul></ul><ul><ul><li>Be confident </li></ul></ul><ul><ul><li>Present </li></ul></ul><ul><ul><li>Use proper media </li></ul></ul>While Presenting… Communication Skills
  42. 42. <ul><li>5 styles of communicating to manage conflicts </li></ul>Communication Skills “ Go for it” You feel confident but uncooperative You win and other person loses “ Run Away” You don’t feel confident or cooperative You lose “ Yes, Boss” You feel cooperative but unconfident You let the other person win “ Let’s Trade” You feel partly cooperative & confident You both win a bit and lose a bit “ Let’s both win” Mutual Cooperation & Confidence You help one another to win
  43. 43. <ul><li>“ I HEAR, I forget </li></ul><ul><li>I SEE, I remember </li></ul><ul><li>I DO, I understand” </li></ul>Communication Skills