1. Lorelei Scionti
P.O. Box 79135, North Dartmouth, MA 02747 (757) 876-2332 L.Scionti@gmail.com
SERVICE DEPARTMENT COORDINATOR
Provides skills in project tracking and customer support with a highly developed attention to detail to drive
programs that reduce costs, maximize service and increase efficiency. Strong project management skills;
achieves business goals on time, in compliance and within budget. Highly organized; develops low cost
systems to improve throughput and enhance workflows.
Available to work non-traditional shifts. Willing to serve as individual contributor or as member of a team.
AREAS OF SPECIALTY
 Organization  Compliance  Reporting
 Project Tracking  Administration  Data Entry
 Document Management  Inventory Management  Quality Assurance
PROFESSIONAL EXPERIENCE
HUMANE SOCIETY AND SHELTER SOUTH COAST 2015 to 2016
Animal Care Provider (September 2015-present)
Responsible for the general care of shelter animals including feeding, medicating and providing a clean
environment.
HUMANE SOCIETY AND SHELTER SOUTH COAST 2015 to 2015
Animal Care Volunteer (July 2015-September 2015)
Assisted in the general care of shelter animals including feeding, and providing a clean environment.
UNITED STATES AIR FORCE 1983 to 2008
Training Program Coordinator; Aircraft Maintenance Unit (AMU) Training (2002 to 2008)
Directed and managed the effectiveness of all training programs for up to 320 personnel representing 12
different functional specialties. Reported all training statistics, made recommendations and provided technical
assistance to the Commander and Maintenance Superintendent on matters pertaining to training. Conducted
inspections and directed proper documentation of on-the-job training records and other training documents.
Planned daily and weekly training schedules. Mentored and provided career advice for junior staff.
 Coordinated and scheduled 200+ training events monthly to ensure AMU personnel were retrained and
certified on all new technologies as they were introduced
 Implemented stringent audit program and status report to reduce frequency of overdue training by 38%
 Resolved a severe “no show” problem by creating a 90-day forecast spreadsheet that allowed division
heads to more accurately anticipate upcoming trainings and avoid conflicts with offsite deployments.
Achieved 100% attendance in both July and August and only 26 no shows out of 1,342 training
appointments for an entire year in 2005
 Converted personnel information to the Core Automated Maintenance System (CAMS) software
application; produced the lowest data integrity error rate in the group for 8 consecutive months in 2004
 Revamped unit’s training request form; created new Excel spreadsheet to more accurately and quickly
capture training program attendance and gaps and to eliminate human error in calculations
 Managed unit’s Data Integrity Team; reviewed over 70,000 data entries and achieved error rate 2.8%
below acceptable standard
 Led training initiative to integrate national guardsmen into existing training programs without disrupting
mandatory training regimen for full-time service personnel. Navigated bottleneck caused by
requirement that all 210 Guard members be trained within their two weeks of full-time service

2.  Reduced training backlog for the largest unit in the group by 9% in 2008 to achieve a 3% overdue rate
vs. 5% standard; efforts led to the unit finishing #1 among 29 for the Secretary of Defense Field Level
Maintenance Award
 Assigned as data integrity monitor in 2003; produced a 16% reduction in errors in the first 6 months

3. Resume of Lorelei Scionti: page two of two
Operations Manager: Inspection Dock (2000 to 2002)
Coordinated maintenance on 22 tactical aircraft and supervised the completion of aircraft forms and records.
Supervised Flight Chief, Expediter, Crew Chief, Reclamation and Repair, Quality Assurance, and Maintenance
Developed daily work schedules for the team. Support functions on aircraft in the inspection dock.
 Achieved 98% maintenance scheduling effectiveness vs. 95% standard
 Executed systems audits of 400 monthly input records to discover 200 errors, subsequently reduced
systems errors from 465 to only 4 in 2002
 Earned 2002 Air Force Achievement Medal for Meritorious Service in recognition of isolating and
resolving serious flight control problems that led to the first time release of numerous aircraft
 Selected to represent the squadron and play a key role in the team winning the Top Air Defense Force
Maintenance Team honors
 Achieved a 100% pass rate on quality assurance inspections while maintaining a 90% on-time
completion rate in 2001
Tactical Aircraft Crew Chief (1991 to 2000)
Responsible for performing and supervising repairs and inspections to ensure the aircraft was fully mission
capable and safe for flight.
Hydraulics Technician (1983 to 1991)
EDUCATION
UNIVERSITY OF MASSACHUSETTS, Dartmouth, MA
Bachelor of Arts in Spanish and History