1. Quinn R. Abraham
7605 GERTRUDE STREET • LA VISTA, NEBRASKA 68128
H O M E P H O N E ( 4 0 2 ) 3 3 1 - 2 0 1 6 • C E L L P H O N E ( 4 0 2 ) 4 9 0 - 1 6 1 4
E - M A I L : Q A 7 6 9 1 @ A O L . C O M
Objective
I am seeking a challenging position with a progressive company where my talents align with the mission and
vision of the organization.
Education
August 2007 Drake University – M.S. in Adult Learning/Leadership
January 2007 ASTD Certification – Advanced E-learning
September 2005 ASTD Certification – Train the Trainer
December 1992 University of Nebraska at Omaha - B.S. in Education
Work Experience
IBM/Kenexa, Lincoln, Nebraska
2009– Present IBM/Kenexa - Training Consultant/E-learning Developer
• Developed e-learning courses using Captivate 8, Camtasia 8, and Articulate
Storyline for both internal and external customers
• Developed curriculum and documentation for classroom and e-learning courses
in systems and operational training
• Facilitated systems and operational training with Kenexa/IBM clients. Training
included applicant tracking, onboarding, and performance training. These had a
goal of familiarizing trainees with the terminology and processes of the various
types of software platforms used by clients
• Consulted with implementation, technical, and project managers to develop e-
learning as well as facilitation of courses on systems, products, and general
knowledge
• Conducted training in both a classroom and online environment using WebEx
and other online training tools
First National Bank of Omaha, Omaha, Nebraska
2005 – 2008 First National Merchant Solutions Training Consultant
• Developed curriculum and documentation for classroom and e-learning courses
in sales, customer service, systems and operational training. Administrator for
the Compliance Coach e-learning tool developing courses, monitoring reporting
and conducting general administrative duties for the entire division
• Facilitated Merchant Solutions sales, chargeback’s, and customer service classes
on products, systems, and processes of the Merchant division. I also facilitated
Merchant Solutions new hire orientation training which had the goal of
familiarizing trainees with the terminology, processes, and culture of First
National Merchant Solutions.
• Consulted with sales, customer service, and operational training areas to
develop and facilitate courses on systems, products, regulations, and general
credit card processing knowledge

2. Work Experience
First National Bank of Omaha, Omaha, Nebraska
2001 - 2005 Business System Liaison II / Assistant Project Manager
• Coordinated and administrated Consumer Banking Smartcard and One of a Card
picture credit card technology projects for the credit card division. I
collaborated with the project manager on these multimillion dollar projects
which involved coordinating with many departments across the bank.
Developed training and researched systems requirements for these new
products
2000 – 2001 Credit Card Divisional Management Trainee
• Rotated through each department in the credit card division to get a detailed
look at how each area worked and how it fit into the division as a whole. This
program helped to give me a broad understanding of the organization which
helped when I was placed in a department at the completion of the program
• Researched and worked on credit card bank projects such as credit card rate
comparison and business card default rates
• Participated in First National Bank lead managerial and business classes such as
Targeted Selection interviewing, new manager training, business etiquette, and
business writing.
1997 – 2000 Personal Services Representative / Research Training Coordinator
• Trained for the Research and Resolution Services area on Visa/MasterCard
regulations, bank systems, phone, and letter writing skills
• Researched customer service questions and disputes for credit cardholder
Millard Public Schools, Omaha, Nebraska
1993 – 1997 Substitute Teacher
• Taught social science classes at the middle and senior high levels
United States Air Force Reserves, Offutt AFB, Nebraska
1987 – 1995 Ancillary Training Specialist / Medical Service Specialist
• Headed the Ancillary training program which involved training mandatory
military courses to a U.S. Air Force reserve unit of 130 airmen and women
• Assisted nurses with medical duties in military hospitals
• Served active duty stateside during Desert Storm
References available upon request