1. Rosanne M. Nathanson
117 Hawthorne Court
Rockaway Township, NJ 07866
Cell: 973-641-8794 Home: 973-442-2260
Objective To continue to work with a progressive company which will enable me to
incorporate my education with my business background.
Experience 1997 to present – IMS Health, Totowa
Sr. Mgr., Customer Support
Responsibilities include: Responsible both national and sub national clients and 5
report analysts. Responsible for turnaround times, stats, SLAs, client contact,
reduction of turnaround times, client responses, cross audits, SOPs, tools,
products, reports. Also assumed the Client Service manager responsibilities for all
clients
Senior Account Service Representative
Responsibilities include: Acts as main interface with clients, generating,
correcting and shipping of client reports. Responsible for all service aspects of
client relationships. Represents client needs and requirements to all internal
departments with regards to client deliverables and questions. Training/mentoring
of internal ASR’s and training on application issues with client users; organization
of company wide events; involved in product, call file and alignment maintenance;
able to resolve moderate to complex as well as inconsistencies with multiple IMS
products. Implemented a division wide training program for ASR’s.
Computer Coordinator/ Teacher
Carlstadt School System September 1995 – March 1997
Palisades Park School System September 1981 - 1995
Responsibilities included: Creation of a school wide plan to incorporate a
Macintosh computer lab and classroom computers into the elementary school;
provided district wide inservice training for computer application for teachers,
administration and students, inventory; computer budgeting; ordering of supplies,
data bases and spreadsheets; taught 2nd, 5th, 6th, 7th grade students
Adjunct Faculty
Fairleigh Dickinson University - September 1990 – 1993
Responsibilities included: Courses on the IBM computer/mainframe for students
Education William Paterson College:
January 1988 – December 1990 M.A. Degree – Elementary Education with
concentration in Mathematics
William Paterson College:
September 1977 – May 1981 B.A. Degree – Elementary Education
MAC School:
February 1991
Regional Curriculum Services Unit:
April 1991
Other Experience Implemented St. Jude’s Math-A-Thon
Implemented Apples for the Students – ShopRite Program
Organized charity fund drive for Dystonia Medical Research Foundation
Assisted in scoring for 1990 – 1994 Academic Decathlon
Staff Development “Implementing Technology” April 1993 Fairview, New Jersey –
Ran workshops for staff on IBM and Apple Computers
Professional
Organization
1991 Bergen County PTA Fellowship Award
IMS U.S. Achievement Award – Award for Excellence
IMS Outstanding Achievement Award
IMS Service Manager Award
References Personal/professional references will be provided upon request