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Pertemuan 1
- 1. PENGANTAR PERHOTELAN SUSY BHUDIHARTY
- 2. POKOK BAHASAN : Pertemuan 1-2 : Pengenalan Industri Perhotelan Pertemuan 3-4 : Konsep Pengelola Hotel Pertemuan 5 : Prosedur Perizinan dan Regulasi Pendirian Hotel Pertemuan 6 : Struktur Organisasi Pertemuan 7 -8 : Rooms Departement: Front Office & Housekeeping Pertemuan 9-10 : Food & Beverage Departement : F & B Services and F & B Production Pertemuan 11 : Marketing & Sales Departemen Pertemuan 12 : Finance & Accounting Departement Pertemuan 13 : Human Resources Departement Pertemuan 14 : Alur Operasional Hotel
- 3. PENGENALAN INDUSTRI PERHOTELAN TUJUAN • Memahami definisi pariwisata dan hotel secara umum • Memahami pentingnya akomodasi dalam industri pariwisata • Mengenal sejarah perhotelan di Indonesia • Mempelajari trend dan prospek industri perhotelan di masa mendatang
- 7. 7 OVERVIEW OF TRAVEL AND TOURISM INDUSTRY Hotels Ships Restaurants Gift Shops Souvenir Shops Arts / Crafts Shops Shopping Malls Markets Miscellaneous Stores Recreation Business Entertainment Meetings Study Trips Sporting Events Ethnic Festivals Art Festival Cultural Events Seasonal Festival TRAVEL and TOURISM INDUSTRY Lodging Operations Transportation Services Retail Stores Food & Beverage Activities Operations Motels Resorts Apartel Pensions Airplanes Autos Buses Trains Lodging Properties Retail Stores Vending Catering Snack Bars Cruise Ships Bars / Tavern
- 8. What's Important in Hotel Selection (based on respondents' most recent trips) Reason Leisure Travelers Business Travelers Hotel Location 26.3% 27.7% Nightly Room Rate 15.1% 15.1% Value for the price 13.5% 9.5% Previous Experience 9.6% 11.6% Reputation of hotel/chain 8.8% 7.7% Recommendations of friends or associates 5.4% 4.3% Recommendations of travel agents 1.1% 1.1% Frequent hotel stay or airline points 1.0% 2.6% Special promotion/marketing campaign 4.1% 3.3% In-room/hotel business services (e.g., printer, fax machine, etc.) 0.7% 1.9% In-room/hotel amenities (e.g., toiletries, room décor, coffemaker, mini-bar, etc.) 4.9% 5.2% Ability to make reservations via internet 3.4% 2.6% Other reasons 6.0% 7.6% Source: Defining Value Drivers for Hotel Customers This information has been reprinted with permission from Lodging Hospitality and the author Ed Watkins.
- 9. Definisi Pariwisata Wisata adalah kegiatan atau sebagai dari pergerakan seseorang menuju ke, kembali dari dan selama di daerah tujuan yang bersifat sementara dan tanpa paksaan, di luar tempat tinggal dan bekerja kurang dari 12 bulan berturut-turut dengan tujuan tidak untuk mencari nafkah. Mereka yang melakukan wisata merupakan pengunjung. Bagi pengunjung yang menginap maka dikategorikan sebagai wisatawan. Sedangkan bagi pengunjung yang tidak menginap dikategorikan sebagai pengunjung harian. Pariwisata mencakup kegiatan, pengusahaan dan usaha-usaha untuk memenuhi kebutuhan wisatawan selama melakukan perjalanan wisata menuju ke, kembali dari dan selama di daerah tujuan. (UU no.9 tahun 1990)
- 10. F & B Services Bisnis Pariwisata • Restaurant • Rumah makan • Jasa Boga • Warung Distribution channel • Travel agents • Tour operators • PCO • PEO Accommodation • Hotels, inns, motels, resort • Homestay, dormitory • Lodgement • Guest house • Youth hostel • Camping ground • Chalet • Villa, bungalow, cottage • Marina, floatel, boatel • Boutique hotel, design hotel, gallery hotel Recreational Facilities • Parks • Theme park • Theatres • Concert halls Miscellaneous • Souvenir shops • Money changer • Medical center • Post office • Telecommunication • Police, etc Transportation • Land • Water • Air Tourist destination and attraction • Nature • Culture • Special Interest Government Offices • National Tourist Office • Visitors Center - TIC • Pusat Kebudayaan Travel/Tourism Tourism Education Travel Research Travel Publication
- 11. Definisi Hotel • An establisment held by proprietor as offering food, drink and sleeping accommodation with specia contract to any traveller, able and willing to pay a reasonable sum, who is fit to be received (Hotel Proprietor Act, 1959) • Hotel adalah jenis akomodasi yang mempergunakan seluruh atau sebagian bangunan untuk menyediakan jasa penginapan, makan dan minum serta jasa lainnya bagi umum yang dikelola secara komersial • Tamu Hotel adalah setiap orang yang menginap dan/atau mempergunakan jasa-jasa lainnya yang ditawarkan oleh hotel. (SK Menparpostel No.KM37/PW-340/MPPT-86) • Kegiatan usaha hotel meliputi: – penyediaan kamar tempat menginap – penyediaan tempat dan pelayanan makan dan minum – pelayanan pencucian pakaian/binatu – penyediaan fasilitas akomodasi dan pelayanan lain, yang diperlukan bagi penyelenggaraan kegiatan tersebut. (PP no.67 tahun 1996)
- 12. Origins term of Hotel • The word hotel derives from the French hôtel (coming from "hôte" meaning "guest"), which referred to a French version of a townhouse or any other building seeing frequent visitors, not a place offering accommodation. • In contemporary usage, hôtel has the meaning of "hotel", and hôtel particulier is used for the old meaning. • The hotel owner is called hotelier
- 13. Ruang Lingkup Hotel • Fasilitas akomodasi: ruang pertemuan, ruang makan dan minum, fasilitas cucian, penukaran uang, kolam renang, fasilitas olahraga, fasilitas kesegaran jasmani, fasilitas anak bermain, dan pertokoan • Pelayanan hotel: pelayanan informasi, pelayanan telekomunikasi, pelayanan angkutan dan pelayanan administrasi untuk keperluan bisnis. • Tidak termasuk hotel: Losmen, Pondok Wisata, Penginapan Remaja, Perkemahan, Wisma/Mess, Asrama Haji, Asrama dan Pemondokan Mahasiswa/Pelajar
- 18. World History of Hotel & Restaurant • The beginning of Hotel and Restaurant established is still unknown. • In the early 18 B.C travellers came from a far need to stay over night. • The shelter was offered, along with increasing numbers of traveller, the concept of shelters and changed to inns. Inns offered housing with room charged. • In the third century, beside resting and spending the night after the long journey, travellers also needed food and drinks. • Under the influence of the Roman Empire, inns began catering to the pleasure traveler in an effort to encourage visitors.
- 19. World History of Hotel & Restaurant • The combination of inns and taverns created concept of hotels. • Hospitium derived from hospitality, came from the Latin root meaning Host or Hospice. • Hospiteium was private homes opened to the public. In Indonesia it was called as pasanggrahan. • Most, unfortunately, Hospiteium had poor reputations. It sold such attraction such as gambling and prostitution. • The name of hospiteium changed to hotels was established provided accomodation, also foods and drinks.
- 20. History of Hotel in Indonesia • Hotel Des Indes in Harmony (Jl. Suryopranoto) • The hotel was built in 1774 owned by Rainer de Klerk (owner of Gedung Arsip Nasional) • The hotel was established in 1 May 1856 • In independent era, Bung Karno changed the name of Hotel Des Indes into Hotel Duta Indonesian (HDI)
- 21. History of Hotel in Indonesia • Hotel Indonesia was the first stars hotel built by the government of Indonesia in Jakarta. • It was officialy opened in 5 Agustus 1962 by President Soekarno to welcome Asian Games IV on 1962. • Nowadays, Hotel Indonesia is renovated will be managed PT. Grand Indonesia owned by PT Djarum Kudus for the next 30 years. • It will be called as Hotel Indonesia – Kempinski and the area named Grand Indonesia
- 22. If you are a good Hotelier You will be A democrate An acrobat And A doormat Universitas Sahid 22
- 23. You should … Be a diplomat like an ambassador Have a social grace like queen mother Universitas Sahid 23
- 24. You should … Have speed like a concorde Smile like Mr. Bean Universitas Sahid 24
- 25. You should have … Memory as big as a elephant Thick skin as a rhinoceros Universitas Sahid 25
- 26. You should … Grooming like a King Be patience as a Saint Universitas Sahid 26
- 27. You should … Have the fitness of a centre forward Universitas Sahid 27
- 28. Hotel Survival Map The Brain is The Management The Heart is The Staff The Nervous System is the Engineering The Face is the Front Office and Hotel Image The Blood is The Guest & clients The Skin is the Security The Lungs are the Supervisors The Kidneys are The Housekeeping The Stomach is The F&B Dept Universitas Sahid 28
- 29. KESIMPULAN • Hotel dan pariwisata memiliki keterkaitan yang sangat kuat dimana hotel merupakan bagian dari industri pariwisata • Hotel menyediakan penginapan, makan dan minum serta pelayanan dan fasilitas lain yang dibutuhkan oleh tamu. • Hotel harus dikelola secara komersial dan dapat digunakan oleh siapa saja. • Hotel mulai diperkenalkan sejak abad ke 6.