Customer satisfaction plays a prominent role in the success of a company. To increase customer satisfaction, organizations have to adapt new and innovative techniques and interactive programs to enage and reward customer and thereby increase the loyalty towards the organization. Arokia ’s eLoyalty application is developed with features rich loyalty modules such as member manager,redemption catalog & member earning and point calculation engine with 3D reporting.

1. Customer Loyalty is Customer Retention
Web based solution for managing your customer loyalty and
platform for your customer to redeem online
for demo email us : info@arokiait.com
visit us : www.arokiait.com

2. for demo email us : info@arokiait.com
visit us : www.arokiait.com

3. A unique program to manage your customer loyalty.
Retailer 2
LOYALTY
PROGRAM
Retailer 3
Retailer 1
Retailer 4
for demo email us : info@arokiait.com
visit us : www.arokiait.com

4. Loyalty Program - Overview
 A unique program that rewards your association with the company
 Enables “closed loop” marketing for retailers and brand managers and is delivered
as a turn-key solution to manage all of your important shopper-centric decisions.
 Exclusive focus on products in this program to promote the brand
 Strengthening the relationship with the customers and building strong Loyalty to
the brand.
 Segregation of Customers for customized offerings
 Sales tool to attract more customers and increase share of wallet.
 A tool to grow business and customer base.
 Connecting the best in the business.
 Low operational costs and better quality of services
for demo email us : info@arokiait.com
visit us : www.arokiait.com

5. Loyalty Program - Overview
for demo email us : info@arokiait.com
visit us : www.arokiait.com

6. Loyalty Program – Key Features
Customers
Reward Points
Reward Catalogue
Redemption History
Email Wishes
Reports
for demo email us : info@arokiait.com
visit us : www.arokiait.com

7. How does it work
Retail
Retailer
Customer
Reward points
will get
updated
Billing
Direct Entry
Enters Loyalty Number
and Value purchased
Purchase
Loyalty
Template
API
Access Loyalty Program
1.
2.
3.
Loyalty Program
Card
Loyalty program TALK
Customer purchases in retail stores located in Airport.
Retailer checks for the Loyalty card number and enters the value purchased and loyalty card number into the loyalty program TALK
by using Template/API/Direct entry.
Customers reward points get added into their account and eligible to redeem the rewarded points through program website.
for demo email us : info@arokiait.com
visit us : www.arokiait.com

8. Loyalty talk?
Loyalty Talk is specifically for retailer to communicate with the loyalty program.
Three different tools which retailers can use to communicate with loyalty program
1. Template : Retailers enters the card number and value purchased in the template
provided by loyalty program and uploads the details on day to day basis.
2. API : Retailers will be given an API, where in API will talk with the Loyalty
program backend and updates the reward points.
3. Direct Entry: Retailers will be given back end credentials and will have an
authority for uploading the reward points directly.
Loyalty Talk Format
Loyalty Card Number | Value Purchased
for demo email us : info@arokiait.com
visit us : www.arokiait.com

9. How to enrol for Loyalty Program
1. User sign up : user can sign up by going to program website and get register them self
for the Loyalty Program.
2. Call and register : This is offline process were admin will be requested by customer to
create an account on behalf of customer. Admin will send the credentials and details
to customer.
3. Registration Form in retailer store : Customer fills the registration form offline and
submits to retailer. Retailer will forward the registration form to loyalty program to
create an account. Admin will create an requested account and sends credentials
and details to customer.
Register
for demo email us : info@arokiait.com
Program Account creation
and loyalty card number
generation
Your Program card will be
dispatched to doorstep
visit us : www.arokiait.com

10. How to earn the reward points?
Reward Points on Every Purchase
Reward points calculation is based on retailer type and retail product
Retailer Type + Retailer product
Reward points
Scenario:
Retailer Type
Product Type
Product Price
Earning Points
Retailer 1
Soap
100.00
10
Retailer 1
Kingfisher
150.00
15
Retailer 2
Budweiser
200.00
25
for demo email us : info@arokiait.com
visit us : www.arokiait.com

11. How To Redeem the rewarded benefits points?
for demo email us : info@arokiait.com
visit us : www.arokiait.com

12. How to access Loyalty Program
Login Page for Customer.
1.
2.
for demo email us : info@arokiait.com
Existing customer
can login by
providing login .
New user can sign
up .
visit us : www.arokiait.com

13. CustomerDashboard
Customer Dashboard
The dashboard provides
easy access to ,
•
•
Reward Catalogue
•
Redemption History
•
for demo email us : info@arokiait.com
Reward Points
Redemption Cart
visit us : www.arokiait.com

14. Reward Catalogue
The reward catalogue
which will show you the
product details and
reward point of the
products.
for demo email us : info@arokiait.com
visit us : www.arokiait.com

15. Reward Catalogue- View Details
This page shows the
details of the selected
product.
The click of “REDEEM
NOW” will add the
product to redemption
cart
for demo email us : info@arokiait.com
visit us : www.arokiait.com

16. Redemption Receipt
A view of the
redemption receipt
for demo email us : info@arokiait.com
visit us : www.arokiait.com

17. Reward Point History
This page shows the
reward points given to
client by the admin
for demo email us : info@arokiait.com
visit us : www.arokiait.com

18. Contact Us
If you would like to engage our services or have any query at all, please feel free to
contact us. We will get back to you in no time at all!
for demo email us : info@arokiait.com
visit us : www.arokiait.com