•A highly accomplished professional with over 2 decades of unique and extensive experience in Business Process Management, Process Re-engineering, Consulting, Transformation and Transitioning processes across the 5 Continents •Extensive experience in designing, establishing and sustaining Shared Services Canters (Global Business Solutions) right from strategy formulation to implementation

1. DINESH JAIN
Mobile No.: +27837801406
E-Mail: dineshjain0708@gmail.com
SKILL SET
Leadership:
Corporate Strategy
P&L Accountability
Strategic Alliances
Business Excellence
Functional:
Operations Management
Program Management
Business Process Re-engineering
Rebadging
Six Sigma and Lean
Cost / Resource Optimization
Business/ Financial Analysis
Financial Management & Compliance
Team Management
Top Management Professional
| Operational Excellence | Consulting & Transformation |
P r o f i l e S n a p s h o t
 A highly accomplished professional with over 2 decades of
unique and extensive experience in Business Process Management,
Process Re-engineering, Consulting, Transformation and
Transitioning processes across the 5 Continents
 Extensive experience in designing, establishing and sustaining
SharedServices Canters (Global Business Solutions) right from
strategy formulation to implementation
 Presently associated with GENPACT, South Africa as Assistant
Vice President- Process Consulting & Transformation
 A strategist cum implementer with recognized proficiency in
spearheading business to accomplish corporate goals successfully
 A visionary with verifiable year after year success in delivering
high-end projects with rich experience in Operational Excellence,
Program Management, leading transformation initiatives,
driving Change Management
 Conceive & execute financial strategies – drive corporate growth,
profitability and value
 Effective and accountable in high-profile executive roles:
Overcoming complex business challenges and making high-stakes
decisions using experience-backed judgment, strong work ethics
and irreproachable integrity
 Respect and leverage human capital – motivate, mentor and
lead talented professionals: Live the culture and lead by example.
Direct productive cross functional teams using interactive and
motivational leadership that spurs people to willingly give 100%
effort and loyalty
N o t a b l e A c c o m p l i s h m e n t s A c r o s s t h e C a r e e r
GENPACT, Johannesburg, South Africa
 SuccessfullyestablishedNewSharedServiceDeliveryCentresatJohannesburg (South Africa) & Nairobi (Kenya)
 Managed several Transitions, rebadged and change management projects across multiple locations in
South Africa
 Spearheaded multiple transitions from African countries (Kenya, Tanzania and Nigeria) to the Kenya based
Shared Service Centre delivery centers
 Delivered projects with open ends to facilitate future extension of other domains through seamless planning
 Developed capabilities within local region through succession planning and sustainability
 Established & maintained strong client relationships to enhance the Best Net Promoter Score across projects
 Led the extension of a Captive Shared Service Centre for a large telecommunication giant’s; spearheaded its
process consulting

2. GENPACT, New Delhi, India
 Worked in the capacity of Service Delivery Leader for a Global
Fortune 500 Client (Revenue $20 Billion); spearheaded the North
America and Europe regions; Finance & Accounts operations
(Record to Report)
 Owned business operations in the assigned region with
accountability of profitability; strategising the long term as well as
short term business plans to ensure maximum profitability
 Drove cost optimization and EBIT enhancement through
appropriate resource band mix and optimum floor/shift capacity
 Partner with client in driving key strategic initiatives such as ‘End
to End Fixed Assets process transformation’ and
‘Management Reporting close process accelerations’
 Implemented Six Sigma and Lean projects to enhance
the process efficiency which resulted in 15%
productivity benefit to the client
 Managed a large team of professionals including Middle
and Senior level managers; formulated succession
planning by developing capabilities within the team
 Pivotal in augmenting NPS (Net Promoter Score) from
7% to over 40% by establishing, maintaining and
fostering strong client relationships
 Successfullyledthebusinessimpactandgeneratedover100
lean ideas, resulting in WOW experiences for the client
WIPRO, New Delhi, India
 Singlehandedly audited transition criteria; played a key role in re-designing and implementing the local
transition methodology; ensured strict adherence to the Transition Methodology
 Spearheaded the complex F&A transitions for various clients spread in different geographies such as North
America, UK, Belgium, Finland, Canada and Brazil
 Identified areas of improvement in the process and implemented various techniques to enhance
productivity & profitability
 Extendedsupervisiontothetransitioning of processes; eliminated unnecessary procedures to ensure efficient
functioning of the process; implemented new updates and procedure changes; ensured uniformity in process
understanding at the organization’s end
 Led a large team of Sr. Transition Managers and Transition leads
GENPACT, New Delhi, India
 Led transitioning of high-end processes including financial reporting, general accounting, inter-company,
fixed assets, bank reconciliations for a large pharmaceutical organization from US Shared Service Centre
and consumer packages goods (FMCG) major from Europe Shared Service Centre
 Merit of on-time delivery of processes such as cash application, reconciliations, operating expenses and
closing process for various GE Capital Consumer Finance businesses (Taiwan, UK and Ireland) and GE
Capital Corporate (USA)
 Directed a ‘Account Receivables’ team involved in the Wing 2 Wing-Invoice to Collect operation along with
book close, reporting and Revenue Recognition for all sites of GENPACT, India
O r g a n i z a t i o n a l E x p e r i e n c e
Since May’13: GENPACT, Johannesburg and Cape Town as Assistant Vice President- Process Consulting &
Transformation Services

3. Jun’11 –Apr’13: GENPACT, Johannesburg, South Africa as Assistant Vice President – Transition Leader
Jun’09 –May’11: GENPACT, Delhi as Assistant Vice President – Operations Leader
Sep’07 - May’09: WIPRO, Delhi as Associate Vice President – Transition Leader
Key Result Areas:
 Presently working in the capacity of Program Manager leading the transformation program with one of the
Largest Insurance and Financial Service group
 Handling end to end management of multiple projects from conceptualisation and visualisation to
requirement mapping and final execution of projects
 Monitoring progress of the project as per schedule / budgets, and ensuring timely completion and delivery
of the project to the client
 Supervising process transformation initiatives; removing
unnecessaryproceduresinprocessforefficientfunctioning;
ensuring uniformity in the process understanding at the
organization’s end; implementing new updates and
procedure changes
 Managing resource allocations and setting up
communication channels across various horizons of
organisation structure
 Overseeing complete business operations in the assigned
domain with accountability of profitability; strategising
the long term as well as short term business plans to
ensure maximum profitability
 Creating & sustaining a dynamic environment that
fosters development opportunities & motivates high
performance amongst team members; imparting
continuous on-job training to accomplish greater
operational efficiency
P r e v i o u s E x p e r i e n c e
Sep’99 -Aug’07:GENPACT,Delhi andHyderabad as Manager-TransitionandOperations
Apr’99-Sep’99:TimexWatchesLimited, Delhi as Accounts Executive- NorthernIndia
Jul’94-Jan’99:Pankaj Exports,Delhi asExecutive - HighFashionExports Fabrics Division
A c a d e m i c D e t a i l s
1998 ICWA from Institute of Cost and Works Accountants of India, New Delhi, India
1993 B.Com. (Hons.) from Hans Raj College, Delhi University, India
T r a i n i n g s & W o r k s h o p
 Attended training on:
o DMAIC Methodology- Green Belt Training for Quality Vision
o Lean Methodology for driving Process Improvement
o Transition Toolkits for migration of process and people
o Agile Methodology- Scrum Master Training
 Participated in a Controllership Workshop on Assessment of Business Risk and Control Environment
P e r s o n a l D e t a i l s
Date of Birth: 2nd August 1973
Present Address: Cape Town, South Africa