1. Sumit Chadha
: +919999388179 |:sumitchadha15@gmail.com
Facility Management
Focused and goal-oriented professional targeting assignments as Facility Management Administration with an
organization of repute preferably in Gurgaon
P R O F I L E S U M M A R Y
• 19+ years of extensive experience in Real Estate,Administration and Aviation across customer service,
service excellence, operations management and team management.Facility Management and
Aviation
• Previously associated with Shanvi Estate Facility Management Services Pvt Ltd (Omaxe Limited)as
General Manager
• Expertise in in implementing; strategic operations, infrastructure management, facilities
management & vendor management. Demonstrated skills in streamlining customer services
function by designing innovative systems & processes to generate high value propositions for the
customers.
• Successfully leading a Team of Eight Direct reports with coverage across the organization with a total team
size ofapproximately 2500+ Employees across 160 clients.
• Holding a key leadership position for planning & directing all the activities, ensuring quality, vendor
management, material procurement, customer service, service excellence and budget performance.
C O R E C O M P E T E N C I E S
Customer Service Facilities Management Material Procurement People Management
VendorManagement
Fund Management | Administrative Management | Transport Management
O R G A N I Z A T I O N A L E X P E R I E N C E
May’15- till date with Nimbus Harbour Facilities Management PVT as Associate Vice President
Aug’12- Feb’15with Shanvi Estate Facility Management Services (Omaxe Limited) as General Manager
Sept’97- Aug’12 with Air Sahara/Jet Airways as Senior Manager
Key Result Areas:
• Improving on customer satisfaction, controlling costs, creating and implementing successful operations
strategies, and forming business alliances.
• Ensuring active supervision of service providers to ensure task performed is as per company standards.
• Supervising financials and ensuring smooth project implementation & after sales support and leading
the governance meetings and organizing workshops
• Monitoring the performance of team members to ensure efficiency in rendering effective service while
identifying capacity limitations, bottlenecks and process problems and bringing about improvements in the
same.
Highlights:
At Nimbus Harbour Facilities Management PVT
• Heading a group of 2500+ employees with 4 team members as Zone head in Gurgaon.
• Managing billing cycle of 6.5 Cr. Approx (per month) which is spread over 160 clients
• Implemented Special service task team (SST), a team created to increase/improvise revenue generation
in the organisation
• Stabilization of manpower and restructure of org

2. At Omaxe Limited
• Decentralized operations resulting in an increase in Revenue Recovery by 25%.
• Successfully introduced Tools and Technology which resulted in transparency as well as enhancing
productivity across the organization.
• Instrumental in on-boarding and managing various well-known major national and international brands.
• Introduced Biometric system across the Organization which resulted in mapping individual productivity
At Airlines:
• Managed technical as well as other trainings, instructional designing, and resource coordination including
development of the Training Content as well as technical/troubleshooting manuals and user guides.
• Facilitated trainings to crew, new joinees and operation staff ensuring adherence to service norms.
• Managed all aspects of Passenger Satisfaction including daily operations monitoring, directing and
controlling all passenger services employees; and planned, organized and controlled all aspects related to
passenger handling activities.
• Managed a team of 10 Senior Flight Supervisors and 60 on-line crew to ensure safe and efficient Flight
operations.
• Ensured compliance to the safety regulations and security standards.
• Proficiently planned, organized and handled flight disruption situations, liaised with airport authorities to
ensure minimum inconvenience to passengers.
A C A D E M I C D E T A I L S
• Bachelors of commerce 2000
P E R S O N A L D E T A I L S
Date of Birth: March 11th
, 1978
Languages Known: English, Hindi, and Punjabi
Address: The Nile, Tower - Abyoos, Flat No. 1004, Sector 49, Sohna Road, Gurgaon, Haryana
Sumit Chadha