Consumer Rights and Responsibilities.ppt
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The document outlines key consumer rights and responsibilities. It defines a consumer as someone who purchases goods and services. Consumers have rights to safety, information, choice, having their voice heard, seeking redress for issues, education, a healthy environment, and having their basic needs met. However, with these rights come responsibilities like using products safely, analyzing information wisely, choosing products carefully, expressing concerns to those who can help, seeking compensation when due, minimizing environmental impact, and consuming sustainably. The document aims to educate consumers on both their rights and responsibilities under law.
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This document discusses consumer rights and responsibilities. It defines marketing and outlines consumer rights such as the right to safety, information, choice, redress, consumer education, a healthy and safe environment, and having basic needs met. For each right, it provides a definition and outlines the corresponding responsibility of consumers. The responsibilities involve safely using products, analyzing information wisely, choosing carefully, seeking compensation for issues, minimizing environmental impact of purchases, and consuming sustainably. The document aims to educate about both consumer protections under law and how consumers must act to uphold their rights.
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Consumer Rights and Responsibilities.pptx
This document discusses consumer rights and responsibilities. It defines marketing and outlines consumer rights such as the right to safety, information, choice, redress, consumer education, a healthy and safe environment, and having basic needs met. For each right, it provides a definition and outlines the corresponding responsibility of consumers. The responsibilities involve safely using products, analyzing information wisely, choosing carefully, seeking compensation for issues, minimizing environmental impact of purchases, and consuming sustainably. The document aims to educate about both consumer protections under law and how consumers must act to uphold their rights.
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Consumer Right, Consumer Protection, Choice of Selection, Right to get information, Right Product, Right Quality, right to Claim Awareness, Consumer protection Council of India, Right to education right to Rederessel and consumer Grievance Consumer Protection Act and latest amendment Central level State Level
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State Consumer Disputes Redressal Commission (SCDRC): Also known as the "State Commission" established by the State Government in the State. It is a state-level court that takes up cases valuing less than ₹100 million (US$1.3 million)[2][3]
National Consumer Disputes Redressal Commission (NCDRC): Established by the Central Government. It deals with matters of more than ₹100 million.[3]
Objectives of the central council
The objectives of the Central Council are to promote and protect the rights of the consumers such as:-
The right to be protected against the marketing of goods and services which are hazardous to life and property.
The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be to protect the consumer against unfair trade practices;
The right to be assured, wherever possible, access to a variety of goods and services at competitive prices ;
The right to be heard and to be assured that consumer's interest will receive due consideration at appropriate forums;
The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers
The right to consumer education.
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Consumerism in India faces several challenges. While laws exist to protect consumer interests, exploitation by businesses still occurs. Consumers lack important rights like safety, being informed, choice, and education. Specific problems Indians face are shortages, unfamiliarity with products, lack of awareness of their rights, lack of organization, and ineffective laws. However, increased consumerism can benefit India through more production, economic growth, goods/services, jobs, and variety for consumers.
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Consumer protection
Consumers are said to be the king in a free market economy, The earlier approach of Caveat Emptor which means ‘Let the buyer beware’ has now changed to Caveat Venditor which means ‘Let the seller beware’.
Consumerrights 150117232222-conversion-gate02
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for consumer disputes resolution. The document also details important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education.
Consumer rights
The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
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The document discusses consumer rights and protection in India. It defines a consumer, outlines the duties of consumers and how they can be exploited. It describes the consumer movement in India and the enactment of the Consumer Protection Act of 1986. The act established a three-tier quasi-judicial system for consumers to seek redressal. It also discusses important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education. Key dates like National Consumer Rights Day and World Consumer Rights Day are also mentioned.
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The document discusses consumer protection and outlines the rights and responsibilities of consumers. It defines consumer rights as the right to information about goods and services. The key consumer rights are identified as the right to safety, the right to be informed, the right to choose, and the right to be heard. Consumer responsibilities include buying quality products at fair prices, checking weights and measurements, avoiding fake advertisements, and obtaining cash receipts.
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This document discusses consumer rights and exploitation. It begins by acknowledging the help received from a teacher in completing a presentation. It then defines a consumer and notes that consumers can be exploited through misleading advertisements. The document outlines the objectives of a consumer awareness project, including informing consumers and suggesting improvements. It lists consumers' rights such as the right to basic needs, safety, choice, and redress. It explains how consumers can be exploited through underweight products, low quality, high prices, and lack of information. Factors causing exploitation include limited information, supplies, competition, and literacy. The Consumer Protection Act of 1986 provides a dispute resolution process. Consumers have responsibilities like shopping wisely, reading instructions, and keeping receipts.
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The document outlines key consumer rights and responsibilities in India. It discusses the right to safety, right to choose, right to be informed, right to consumer education, and right to seek redressal. It also outlines corresponding consumer responsibilities like being critically aware, practicing sustainable consumption, and filing complaints for issues. The document emphasizes that exercising rights and fulfilling responsibilities can help protect consumer interests and encourage high product/service quality standards.
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The Consumer Protection Act,1986 (COPRA) was an Act by the Parliament of India elected to protect the interests of consumers in India.It was replaced by the Consumer Protection Act, 2019. It was made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected with it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986. The statute on the right was made before this COPRA act 1986.
Consumer Disputes Redressal Agencies
Main article: Consumer Court
District Consumer Disputes Redressal Commission (DCDRC): Also known as the "District Commission" established by the State Government in each district of the State. The State Governments may establish more than one District Forum in a district. It is a district-level court that deals with cases valuing up to ₹10 million (US$130,000).[2][3]
State Consumer Disputes Redressal Commission (SCDRC): Also known as the "State Commission" established by the State Government in the State. It is a state-level court that takes up cases valuing less than ₹100 million (US$1.3 million)[2][3]
National Consumer Disputes Redressal Commission (NCDRC): Established by the Central Government. It deals with matters of more than ₹100 million.[3]
Objectives of the central council
The objectives of the Central Council are to promote and protect the rights of the consumers such as:-
The right to be protected against the marketing of goods and services which are hazardous to life and property.
The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be to protect the consumer against unfair trade practices;
The right to be assured, wherever possible, access to a variety of goods and services at competitive prices ;
The right to be heard and to be assured that consumer's interest will receive due consideration at appropriate forums;
The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers
The right to consumer education.
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Consumerism in India faces several challenges. While laws exist to protect consumer interests, exploitation by businesses still occurs. Consumers lack important rights like safety, being informed, choice, and education. Specific problems Indians face are shortages, unfamiliarity with products, lack of awareness of their rights, lack of organization, and ineffective laws. However, increased consumerism can benefit India through more production, economic growth, goods/services, jobs, and variety for consumers.
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The document discusses theories of consumer behavior and factors that influence consumption. It explains that consumers make choices based on income, prices, and preferences. Key factors that affect consumer behavior include wealth, income, prices, and psychological factors. Advertising aims to promote products and services to increase sales and brand loyalty. While advertising provides benefits like informing consumers, it can also mislead through exaggeration and destroying competitors' reputations. The document outlines consumers' rights and responsibilities to make wise purchasing decisions and protect against fraud.
Consumer right
Consumer rights in Bangladesh are outlined in the Consumer Rights Protection Act of 2009. The act established a National Consumer Rights Protection Council to oversee consumer rights practices in the country. It also gives consumers the right to safe, high quality goods and services at fair prices, as well as the right to information regarding products. There are eight basic rights of consumers including the right to safety, choice, and redress. While laws aim to protect consumers, issues still exist such as lack of awareness, illiteracy, and compromising attitudes. Strengthening consumer courts and advocacy groups can help further establish consumer rights in Bangladesh.
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The document discusses consumer rights and protection in India. It defines a consumer, outlines their duties, and explains how consumers can be exploited through practices like underweighting, substandard quality, and lack of information. It discusses the consumer movement in India, sparked by issues like food shortages and adulteration. The key legislation is the Consumer Protection Act of 1986, which established a three-tier quasi-judicial system for dispute resolution. The document also details important consumer rights like the right to be heard, choose, safety, redressal, and education. It notes that consumers can seek justice through consumer forums and courts established under the Act.
consumerrights-150117232222-conversion-gate02.pdf
The document discusses consumer rights and protection in India. It defines a consumer, outlines the duties of consumers and how they can be exploited. It describes the consumer movement in India and the enactment of the Consumer Protection Act of 1986. The act established a three-tier quasi-judicial system for consumers to seek redressal. It also discusses important consumer rights like the right to be heard, to information, to choose, to safety, to seek redressal, and to education. Key dates like National Consumer Rights Day and World Consumer Rights Day are also mentioned.
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This document discusses consumer health education. It defines consumer health as the decisions people make about purchasing health products and services that affect their health. Consumer health education is the process of providing people with correct information and understanding to make wise health-related decisions. The document provides examples of health information, products, and services. The overall purpose is to educate consumers so they can make informed choices about their health.
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Consumer Rights and Responsibilities.ppt
- 1. Consumer Rights and Responsibilities Consumer and Career Education Know your consumer rights: The Learning Seed
- 2. Learning Targets Define the Consumer and the goods and services they purchase. Identify the rights afford to consumers under law Understand the responsibilities consumers must exercise to help enforce their rights Identify many of the federal governmental departments & agencies that help protect consumers Discuss some of the newly proposed consumer protections that are before lawmakers today
- 3. Consumer Rights The right to…. Safety Information Choice Be Heard Redress Education A Healthy Environment Have Basic Needs Met But what do they all mean….?
- 4. Safety Right Protection from products and services that are hazardous to their health. Responsibility: Use the product safely, following all safety instructions and remaining alert for future warnings.
- 5. Information Right Have provided for them information that ensures all product statements are accurate and truthful. Responsibility: Analyze and use information about products wisely.
- 6. Choice Right A wide selection of goods and services at a fair price Responsibility: Choose Carefully
- 7. Be Heard Right A voice in the creation of laws and the development of good and services Responsibility: Express concern to those who can help
- 8. Redress Right Request money or other benefits as fair compensation for a company’s mistake Responsibility: Make an effort to seek compensation for a wrong
- 9. A Healthy Environment Right Live and work in an environment that does not damage their health Responsibility: Make choices that minimize the environmental impact of your purchase on others.
- 10. Have Basic Needs Met Right Fundamental right to access food, water, and shelter Responsibility: Consume sustainable so as not to prevent others form meetings their own needs.