2. Rights Responsibilities
To be safe To use products safely
To be informed To find and use information
To choose products and service To choose purchases carefully
To be heard To speak up
To redress (solution to a problem) To seek redress
To consumer education To learn
To service To reward good service
To a healthy environment To promote a healthy, caring
relationship with the environment
Consumer Rights and Responsibilities
3. Consumers are entitled to protection against
dangerous goods and services
◦ As long as they are using products and services
appropriately, according to directions
Product testing and labeling intended to protect
consumers from potential danger
Sources of consumer protection: State and
federal government agencies (e.g., Consumer
Product Safety Commission) and consumer
advocacy groups
◦ Laws protect with regard to credit, debt collection,
product safety and usability
To be safe
4. Use products for their intended purposes
and guard against carelessness
Read and follow manufacturer’s directions
for safe use of products
Benefit: protects consumers and others
from potential harm
To use products safely
5. About product and service
performance, quality and
price, and seller’s reputation
So consumers can make
informed decisions about
purchases
Information needed depends
on what is to be purchased
and how it will be used
Common sources of consumer
information include
advertising, product labels,
warranties, articles in
newspapers and magazines,
salespersons, and other
consumers.
To be informed
6. Find and use information
when planning a
purchase
Conduct research on
products before making a
purchase
Consult several reputable
sources to gather
information about an
intended purchase
Compare products
(product features, costs,
and warranties) and
service policies
Benefit: optimum
satisfaction from
purchases
To find and use information
