The document outlines the various human resource duties and responsibilities of a MOD HR at Cinepolis cinema. It includes details of recruitment processes like interviews, reference checks, and joining formalities. It also describes employee orientation, uniform distribution, payroll management, training programs, and generating various reports. Maintaining personnel files, statutory compliances, and employee welfare activities are also part of the outlined responsibilities.

1. MOD HR DUTIES AND RESPONSIBILITIES Apart from Operations
HR PATH: CONTENTS
1. Interviews
2. Shortlist/KIV database
3. Recruitment
4. Reference check
5. Joiningformality
6. Uniformdeposit
7. Handingoverthe Appointmentletters/Offerletter
8. Create Personnel file
9. Induction
10. UniformDistribution
11. BuddyAssociation
12. ShowbizIDCreation
13. HDFC Accountopening
14. Salary
15. Medical Tests
16. Roster
17. RegularTraining& Popquizzes
18. RegularPunctualityEvaluation( Attendance) &Abscondingletteraction
19. Performance Evaluation ( EvaluationSheet)
20. Confirmation&Appraisal
21. DisciplinaryAction(ctoc, warningletter)
22. Sanctioningleaves
23. Resignationformality &Clearance CertificateforF& F
24. Facebook & QualityChecklist
25. Statutory compliance :
1. ESIC
2. PTAX
3. LWF
4. PF
5. Registers
6. Musters
7. Wage Cards
8. Leave Card
9. Files
10. Inspectionbook
11. Incidentbook
26. Welfare Activities :
1. Monthlymeetings
2. FunActivities
3. Employee of the month
4. PopCorn Certificates
5. HighestSOSIncentive

2. 6. Punctualityincentive
7. BirthdayCelebrations
8. CinemaStarsuccesscelebrations
27. Staff provisions:
1. Offerletter
2. AppointmentLetter
3. Uniforms
4. ID Cards
5. Lockerslock key/Reimbursement
6. HDFC AccountOpening
7. ComplimentaryTickets4/ month
8. PaidBreak
9. Torches(Ushers)
10. Compensatoryoffsif workedonNationalHolidays
28. Reports :
1. NewJoinee data( in3 daysof joining)
2. QualityChecklist( G & A tracker)
3. Roster(PBRS) - Every Wednesday
4. Hourlyreport– EveryThursday
5. InterviewDatabase –EveryFriday
6. Attendance :Full Timer(25th
eve of everymonth)
7. Attendance :Part Timer( 30th
/ 31st
eve of everymonth)
8. Shortage report: To be sentalongPart timer’sattendance
9. Training Tracker report ( 27th
of everymonth)
10. TrainingFeedbacksummaryreport( 27th
of everymonth )
11. TrainingCalendar( 27th
if everymonth)
12. Attritionreport( 28th
of everymonth)
13. Employee mastersheet( 28th
of everymonth)
14. UniformMoneyPolicyreport ( 28th
of everymonth)
15. FunActivitywithpics( 28th
of everymonth)
16. CurrentEmployee status( 29th
of everymonth)
17. Reportby email everytime :
a. NewJoinee joins
b. Staff’sabsconding
c. Staff’saskedtoresign
d. Staff resigns
e. Staff has notreceivedsal/cheque
f. StaffsshowbizIDnotreceived

3. 29. Filesto be maintained:
1. Personnel File
2. C to C – Xerox/Abscondingletter–Xerox/Warningletter– Xerox
3. Cinepolite requestfile –Leave RequestXerox &ShiftRequest
4. Format File ( Leave app/Clearance certificate/CtoC/
5. WeeklyinterviewFile
6. ResignedEmployee clearance certificate
MOD HR DUTIEES AND RESPONSIBILITIES –Operations (Daily)
1. Self Grooming
2. Checkthe log book
3. One round of the propertywithmanagerchecklist before shift
4. Briefing
5. Performance analysisboardtobe filledup.
6. Groomingcheck(Groomingchecklist)
7. Staff Allocation
8. Floatissue
9. Fill Openingmanagerchecklist
10. Fill housekeepingchecklist (Youare incharge of housekeeping)
11. Crosscheck openingchecklist tobe done bysupervisors
12. Checkif standeesflexesschedulesandpromotional materialspresentandwell placedat
property
13. Checkwi fi is workingatCoffee tree
14. Checkif fliers,feedbackforms,clubcardsgiven,coffeetree couponsgiven.
15. Checkthe housekeeping&securitystaff present
16. Checkmaintenance register
17. Randomlycheckthe signage sheetbehindthe washroomdoor
18. Checkonline bookingfunctioning
19. Checkfacebookfanpage,followthe fbchartpostedonnotice board.
20. Update the G & A tracker Qualitychecklist
21. Initiate evaluationof staff tobe done bysupervisors
22. Spotchecks inco-ordinationwithaccountant of staff duringnotverybusyhours
23. Guestgrievance handling
24. Call guestswhohave complainedorevenappreciated viakiosks,visitorbookoreven
facebook.
25. Checkif proceduresare followedstartingfromstaff techsalestodresscode to eacharea
procedure whetherbox office,concession,coffee tree.
26. Staff grievance handling
27. Welfare/ funactivitiestoconduct
28. Learn Projections,preparationatCoffeetree,Pos handling, ticketsellingatBox.

4. DETAILED HR PATH :
1. Interviews:
a. Conductwalk-ininterviewseitherona particularday foreg.Wednesdayfrom4pm -6pm or
everyday4pm-6pm.
b. If possible prepare aCreative andstickiton the entryforawarenessof vacanciesincase
walk-insrequired.
c. Our ConsultantPathfinder(Deepak),helpuswith candidates,soco-ordinate withhimby
emailinghimthe requirement.Followup.
d. Email Deepak & Prakash, the aftermathof interview withcandidatessentbyhim.
e. Duringthe interview, Staple the interview sheetwithresume andmentionyourviewsabout
candidate.
f. Collectresumesandstore itinthe weeklyInterview database file.
g. Once the weeksdone,discardthe resumes.
h. Fill indetailsof candidate inthe interview database excel sheet.
i. Sendthe InterviewDatabase toHOeveryFridayasa weeklyreport.
2. Shortlist/ KIV’s:
a. Candidatesare eithershortlisted,rejectedorKIV (Keepinview),whichmeansthatthe
candidate can be usedforfuture reference.
b. Shortlistedcandidatesmustbe briefed aboutthe UniformDeposit,whichisRs. 1000. And
the documentstheyneedtocarry for joining. Donotcompromise if theysay theydon’thave
the required documents.
c. Give thema date of joiningandfollow upwiththemonthe daytheyare to join.
3. Recruitment:
Recruitcandidates (foranyposition) whofill the followingcriteria: (GeneralisedCriteria)
a. Has a photo-id(Pancard,ElectionID,Driver’s License).The photomustbe clear.
b. Can pay Rs.1000 UniformDeposit.
c. Staysclose by.
d. Can understandEnglishwell,if notspeakwell.
e. 10th
pass (Minimum) (Alsodependsonposition)
f. No visibletattoos,piercings.
g. In case of part timer’s, areference checkisrequiredmainlyif fromamultiplex background.

5. h. In case of full timer’s, areferencecheckisrequired.Fill upthe reference form.
i. In case of full timer’s,apayslipandrelievingletterof previouscompanyrequired.
4. Reference Check:
a. As mentioned above,Parttimer’sreference checkisrequiredincase of Multiplex/Hotel
background.
b. Full timer’s,referencecheckisrequired.Pleasefill upthe reference formandkeepitinhis
file.
5. JoiningFormality :
a. The documentsrequiredforjoiningare asfollows:
1. Pan Card /Drivers license/ PassportOriginal
2. 2 Pan Card/ Drivers License/PassportXerox Copy
3. 2 Resume/ Bio data
4. 2 10th/12th pass certificatecopy
5. Residence proof : Electricity bill/Ration Card
6. 4 passportsizephotos
7. 4 stamp sizephotos
8. 2 family photo
b. Get the Personal Detail formfilled up.
c. Get the Form’ F’ Nomination form filled up.
d. Get the Form2 Nomination and Declaration filled up.
e. Get the Form11 filled up.
f. Get the ESIC declaration formfilled up.
g. Collectthe uniform deposit.
h. Give candidatethe deposit’s cash receiptand the amount to Accountant.
i. Send an email to HO regardinghis joining( Send joiningdocuments scanned in 3 days)
j. Register him in the ESIC onlinesite.
k. Create a personnel filein the candidate’s name and filein all the documents.
l. Scan all the documents within 3 days of joiningand send details to HO.
6. UniformDeposit:
a. The Uniformdepositisof Rs.1000.
b. Collectthe amountandhand itoverto the accountant.
c. Prepare the cash receipt.
d. The white copygiventostaff and the yellow copystayswithusin the receiptregister.
e. Followupwiththe Accountantforthe depositof the amount NOT inthe expense account
but the Cinepolis accountas youhave to sendUniiformmoneyreport toHO every28th
7. Appointmentletter/Offerletter:
1. Part Timer:

6. a. Part timer’sare not givenOfferletter.
b. Part Timer’sappointmentlettercan be handedoverfromsite.Fill inthe requisitedetailsas
address, date,hourlygrosssalary,signature etc. Butsince the past2 months,ithas come
fromHO, so followupincase not receivedinaweekof candidatesjoining.
c. Take Xerox copy andget the signature of candidate onthe Xerox meaning‘accepted&
acknowledged’.
d. Keepthe Xerox copyinthe file.
2. Full timer:
e. Full timer’sOfferlettertobe handedfromsite.
f. The salary to be negotiatedwiththe candidate.
g. Salaryofferto be confirmedonlyafterviewingthe payslipfrompreviouscompany.
h. In case of any confusion,confirmwithDivya.
i. Once confirmed,prepare the offerletter.
j. The correct address, designationandSalaryofferedtobe mentioned.
k. Salaryofferedmustbe discussedwithHRManager(DivyaBisht) before finalising.
l. Offerlettermustbe printedinthe letterhead.
m. SignedbyAMHR or bythe Unitheadfor DivyaBisht,HR Manager.
n. Take Xerox copy.
o. Once you handoverthe offerletter,askthe staff to readthroughit and signonit
mentioning‘Accepted&acknowledged’onthe Xerox.
p. Keepthe Xerox inhispersonal file.
q. We don’tgive appointmentlettersfromsite.ItcomesfromHO.
r. FollowupwithHOabout the same.
8. Create Personnel File :
a. Form F
b. Form 2
c. Form 11
d. All Joiningdocuments
e. SignedXerox of OfferLetter
f. SignedXerox of Appointmentletter.
g. In case of leave applications
h. In case of appreciationletters/Ctoc’s/warningletters.
i. If medical’sdone,its report.
j. Resignationletter
k. Clearance certificate etc
9. Induction:
a. Once the joiningformalityisdone.Be preparedwiththe inductionppt.
b. Askthemto keepa writingpadpenready.
c. Hand overValue card& Cine experience notestoeach.
d. Start Induction.

7. e. AfterInduction,give themfeedbackforms.
f. Aftercollectingthe feedbackforms,take popquiz.
10. UniformDistribution:
a. Each staff to be given2 Tshirts,2 Trousers,1 belt,1 pairof shoe,1 Name badge.
b. In case you are short of anyparticularpart of the uniform, handover1 each andgive them
the 2nd
one later.
c. In case of alteration(onlytrousers) required, itneedstobe done within3days.
d. Theyneedtowear blacksocksat all timeswheninuniform.
e. No rings, earrings,studs, visibletattoos,necklace, bangle(exceptkada) forthe boys.
Basicallybesidesthe uniformtheyshouldbe wearingnothingelse.
f. Same goesto girls,buttheycan wear studded earrings.Noflashy(red) nail paint. Otherthan
the uniformpreferablynothingelse.
g. Brief boysto be well groomed,well shaved, noside locks,nolonghair.
h. Brief girlstoput some make up on, wax hands,lightlypaint nails,smallearringsandhairtied
intoa bun. If short haira highpony.
i. Please askthemtotake care of the uniformbecause incase theylose anypart of it, theywill
needtobuy it.Uniformsare expensive.
j. Maintaina registerandalsomaintainsoftcopyregardinguniformsstockreceived,uniforms
receivedbackfromresignedemployees.&alsouniformsgivenout.
11. Buddy Association :
a. So now, youhave finishedwithJoiningformality,UniformDistributionandInduction. All
these are to be coveredinthe firstday. The nextdaywhenhe reportsto work,introduce
himto the supervisorwhointurnwill associate abuddy.
b. Buddyisa staff whowill showthe new comeraroundand involve himinthe workhe does.
c. The newstaff will be workingwiththe buddythe entire day onfloor.
d. Afterbuddyassociation,goonlinetothe ESIC website andcreate the staffsESICID.The
Insuredperson’sno.
12. ShowbizID Creation:
a. Once the joiningdetailsanddocuments(scan) have beensenttoHO,follow upaboutthe
creationof ID’s.
b. ShowbizIDisalso the employeeID.
c. These ID’sare usedforthe POS (Pointof Sales),throughwhichthe staff cansell items.Itis
importantthattheyhave theirownID’s whentheyhandle POS,soID creationbecomesvery
crucial.
d. You can check if the ID’shave beencreated bygoingto MPlex Masters.(Formore detailson
MPlex askMOD or IT).

8. 13. HDFC account opening:
a. To opensalaryaccount withHDFC, askstaff to awayscarry Pan Card original andCopywith
a passportsize photo.
b. Thencall up HDFC personnel.
c. Give himtimingconvenientforstaff.
d. The HDFC personnel willdothe formfillingwithstaff.He will need authorisedsignatory’s
signature andCinepolisroundstamponit.
e. Afterthis,collectacancelledcheque fromthe chequebooktheyreceive.
f. Askthe staff to put inRs. 50 to keepthe account active andgive youthe receiptforproof.
The account must be active within7days.
14. Salary :
a. The attendance detailsare tobe sentto HO. Full timer’sattendance mustgoonthe 26th
morningof everymonth.Detailsfromthe 26th
to 25th
are sent.
b. Part timersattendacne reportmustgoon the last dayof everymonth. (1st
– 31st
)
c. The salary forthe full timer’siscreditedonthe 1st
and part timer’sonthe 7th
of every
month.
15. Medical test :
a. Basic medical teststobe done forstaff by a governmenthospital.
b. Medical testsinclude : Blood test
Blood Pressure Check
Blood Group Identification
Complete Blood Count
Blood sugar Level
Skin Infection
Serological Examination of Blood
c. Alsosome of the otherteststhat couldbe done are as follows:
Widal test
Chest Xray
Hepatitis B Antigen test
d. The budgetfor eachstaff must be Rs. 600 and not more.
16. Roster :
a. Rosteris a weeklyscheduleforthe staff.
b. The format we use isthe PBRS – Productive BasedRosteringSystem
c. The staffsoff/comp offs/Onleave mustbe mentioned.
d. Take appliedleaves, requesteddayoff’sintoconsiderationwhilepreparingroster.
e. Staff are to stickto theiroff’s.In case theyneedanotherdayoff and if youhave already
publishedthe roster,askthemto‘swap’theiroff withanotherstaff inthe same area(
Concession,CoffeeTree,Box etc)

9. f. The roster has tobe emailedtoall MOD’sSudipto,Supervisor’sandAnjalievery
Wednesdayforthe week FridaytoThursday.
g. Alsoneedtopina print outon the notice boardin Manager’scabinand Employee room.
17. Regular Trainings and Pop Quizzes:
a. You needtoreportto Anjali regardingtrainings.
b. The trainingsto be conductare as follows:
Cinepolis Introduction,Mission & Vision statement(s), Values
Quality Of Service & Cine experience
AtoZ Service,SellingTechniques
Leave Policy & Salary advancepolicy & statutory,BeingPopcorn,GreivanceHandling
Grooming & Uniform SOP,Team Building,Social Media
Communication Skills,Food Safety and Sanitation,BasicCinema Operations
UsheringOperations
Box OfficeOperations
Concession Operations
Coffee Tree Operations
Cash Handling,IN Audi Expereince
Housekeeping & CleaningProcesses
Trainingon Showbizz
Mystery Shopper
Practical Training
Introduction to IT and Projections
FireFighting Training
Red Cross Training
Medicals
c. Out of the above trainings,youwill dothe firsttrainingCinepolis Introduction (Induction) on
the day of staff’sjoining.
d. All the othertrainingsuntil the HousekeepingandCleaningProcesseswill be done byyouina
periodof time.
e. The ‘Trainingon showbiz’istobe done bya showbizpersonnel,butnotrequiredforregular
staff.MOD needstobe aware of its operations.
f. ‘MysteryShopper‘isa programconductedbyour external auditors,whomightcome down
for an auditand latertalkto everyone ontheirobservations.
g. ‘Practical Training’isdone ona regularbasisbut the days whenstaff isassociatedwiththe
buddyisthe beginningof practical training.
h. ‘IntroductiontoIT andProjections’ istobe takenby the IT from HO. Thistrainingismeant
for MOD. Inspite of the training,MODis expectedtolearnpractical projectionsfromIT/
Projections.

10. i. ‘Fire Fighting’&‘RedCross/Medical’trainingsare tobe conductedbyprofessionals.You
needtoarrange these trainings atleastonce in6 months.Ourprofessionaltrainerscome
from‘Usha Fire and Safety’.
j. Aftereverytrainingyouconduct,youneedtohandfeedbackformstostaff.
k. Afterthe feedbacks,youneedtoconductthe popquiz.
l. Popquizzesneedtobe corrected andfiled inthe box file.
m. The scores of pop quizzesare tobe mentionedinthe Thane Trainingtrackerreportwhichwe
needtosendon the 27th
of everymonth.
n. There are 3 trainingreports.Soalongwiththe trainingtracker,we needto sendthe Training
CalendarandFeedback summaryreport.
o. TrainingCalendarisyourschedule fortrainingnextmonth.
p. Feedbacksummaryreportisthe feedbackmentionedonthe feedbackformsbystaff.
18. Punctualityevaluation ( Attendance ) & Abscondingletteraction :
a. There isan attendance sheetkeptatthe security.
b. There isalso an entryexitregisterkeptatthe securityinwhichstaff alsomentionsthe cash
theycarry. (Theyare not allowed tocarry more than Rs.300) Staffssecurityandcash check
isdone at entry and exit. Theircashwhile entryandexitmusttally.
c. The attendance sheethasa sign- inand sign- out.Part Timer’shave tosign- inand out,
where asa Full Timercansign-inandnotnecessarilyrequiredtosignout.
d. Everyonce a day,take the attendance sheettofill inthe attendance (excel sheets&
musters).Thiswayyouevaluate ona regularbasisaboutlate comers& staff whohave not
informedleaves.
e. In the attendance excel sheet&muster,please mentionthe rosteredhoursandnotthe
exactsignin andout time mentionedbystaff onthe physical attendance sheet.
For eg. In case you have rosteredRahul from9-6 and he mentionsinthe attendance sheet
Sign–in 8.30, do notconsiderthe half an hourin the attendance excel sheet ormuster.But
incase he comes half an hour late,say9.30 inthiscase,you mentionthe timingsas9.30
and not9.
f. The staff who come late on a regularbasisor staffswhohave takenuninformedleavesare
to be givenverbal warningsin the first2 times.The third time,issue aCto C (commitment
to correct).If there isnoimprovementafterthis,awarninglettertobe issued.Afterthis,if
no improvement, asktoresign.
g. The above actionis the procedure forany indisciplinary action.
h. In case a staff hasnot beenreportingtoworkfor continuous 3days andhas not informed,
call and check.If he sayshe will reportbackand comesback to work,give himaC to C for
uninformedleave.If he stilldoesn’tresume,he isanabscondingemployee.
i. Staff whodoesn’treporttowork forcontinuous5 days withoutinforming isanabsconding
employee.Call andcheck.Incase not responding,sendanemail toHOstatingthe name ,
designation,date of joininganddate of leaving requestingthemtoHoldSalary.
j. We needtosend (courier) the 1st
abscondinglettertostaff onthe 10th
day of hisdate of
leaving.
k. In case no response,waitforanother10 days andon the 10th
day of sendingthe 1st
abscondingletter,sendthe 2nd
abscondingletter. If still noresponse,we considerthemno

11. longerinterestedandsendthemafinal 3rd letteragainonthe 10th
dayof sendingthe 2nd
abscondingletter.
l. Sendthe scannedcopiesof each lettertoHO before youcourier.
m. Note : We must alsobe checkingandsigningonthe housekeepingattendance registerson
a dailybasis.We mustknowthe no.of housekeepingandsecuritystaff onboard.
19. Performance evaluation(Evaluation sheet) :
a. Evaluate eachstaff’sperformance byobservingandtakingoutputsbysupervisors.
b. There isan evaluationsheetforeacharea,Concession,Coffee tree andBox Office.Initiate
the evaluationbyaskingasupervisortoevaluate aparticularcinepolite.The cinepolitemust
be your choice andnot the supervisor’sfavourite.
c. The evaluationsheetistobe filledbysupervisorandonce done, he will handitoverto you.
d. Note the weakpointsandpositive pointsof the staff.
e. Talk to the staff onhis weakpoints andappreciate the positive points.
f. At least2 staff to be evaluatedaweek.
20. Confirmationsand Appraisal :
a. Afterprobationperiodof 6 months,staff iseitherconfirmed,notconfirmedorconfirmation
isextendedbyamonthor two.
b. Keepthe appraisal formready.Fill inthe requiredinformationbefore callinginthe staff.
c. Askstaff to come in one by one.Talkto themabouttheirpositivesandnegatives.Decision
mustbe basedonperformance,punctualityandattitude.
d. You are to dothisprocess only for the part timer’s.The full timer’sconfirmationwill be
done byHO.
21. Disciplinaryaction ( C to C , warning letter) :
a. The processto handle undisciplinedstaff hasbeendiscussedinthe point15.
b. Disciplinaryactioncouldbe takenagainststaff whoare a . Irregularb.Not groomedwell on
a regularbasisc. Rude behaviour/Bad,Casual Attitude d.Notgoodat worketc as peryour
discretion.
c. In case of an integrityissue (stealingetc) ,staff has to be askedto resign.
d. WheneveraC to C or warningletterisissued,youneedtokeepacopyalongwiththeir
signaturesin theirpersonal file. Same goestoabscondingletters.A copyinthe personal file.
e. Do not terminate any staff,alwaysaskthemtoput downresignation.Incase theydon’tput
inresignation,speakto Divyaandthentake a decision.
22. Sanctioningleaves:
a. A newjoinee isnotentitledforanyleaves,be itsickleave ,casual leave or earnedleave for
the firstmonth.

12. b. The 2nd
monthonwardshe is entitledfor1.5earnedleave,0.5casual leave, 0.5sick leave. In
all,staff isentitledfor7casual /sickleavesand18 earnedleaves.(Willbe 21 soon)
c. In case staff takesmore leavesthanentitled,theywill be leavewithoutpay(LWP).
d. In case of informedleave,askfora proof.i.e.incase sickand needsmore than2 daysoff,
ask fora medical certificate.Incase exam,askfora time table or hall ticket.Incase the
reasonisgenuine but can’tbe proven,all leaveswillbe LWP.
e. Followupon the date of resuming.
f. Take decisionasperyour discretion,butif staff doesn’treturn,call andcheckandif no
response orsayshe will needmore days,askhimtoresign.
g. Email HO to holdsalaryin case of absconding(5continuousuniformedleaves)
23. Resignationformality& Clearance certificate for F & F :
a. In case staff resignsduringthe probation period(1st
6 months),notice periodis7days.
b. In case staff resignsafterthe 6th
month,notice periodis1month.
c. Anytime a personresigns,askhimtogive youa resignation letter.
d. Readthe letter,askthe staff the reasonindetail.
e. If you accept the resignation,signonthe letterstatingithasbeenapproved.
f. Askthe staff if he will be servinghisnotice period.
g. If he servesthe notice period,askhimtoreturnthe companyassetson the lastday of
working. If not,ask himto returnall the companyassets the same day.
h. If he returnsthe companyassets,prepare the clearance certificate. If not,tell the staff that
hisfull andfinal settlement (F&F)processwill beginonlywhenhe returnsthe company
assets.
i. Clearance certificate:Mentiondetails of staff.Inremarks,mentionthe daysof notice period
served,if anycompanyassetnotreturnedandalso if he had givenusthe uniformdeposit at
the time of joining. Afteryoufinish,give Pradnya(accountant) the clearance certificate to
checkfor shortages.If shortage , she will mentionthe amountandsign.If noshortage ,
mention,noshortage andshe signs.
j. Email HO the day the staff resigns. Scan the letterandsendinthe email.
k. Once the clearance certificate isprepared,scanthe resignationletteralongwith clearance
certificate andsendtoHO to start processof F & F.
l. In case staff wantsto withdrawPF,he needstofill 2 forms: Form 19 and Form10C andgive
us a cancelledcheque of hisactive bankaccount. Stickrevenue stamponthe 2 forms.
m. The staff will receive hisF&F amount onlyaftera monthof sending hisresignationletter
and CC to HO.
24. Facebook and Quality Checklist:
a. Followthe FBschedule pinnedonthe notice board.
b. ‘Like’the page yourself andalsobrief staff to‘like’the page.
c. No staff issupposedtopostanythingorrespondto anypost on the fanpage of CinemaStar.

13. d. You are to loginwiththe Cinemastar ID to respondtoposts,queriesandpostas perthe
schedule.
e. All guestsposts/queriesare tobe respondedwithinanhour.
f. Wednesday’swe are toposta contestandthe rest of the daysfan engagement.
g. Findmeansandways to getmaximumthanekars‘like’the page.
h. Postthe weeklyschedule assoonasthe schedule isfinalisedbutbeforeFriday.
i. Postthe outgoingmoviesonTuesday.
j. Postthe poll onupcomingmoviesonSaturday.Alsotake aprintout of the upcomingmovies
and take a poll at the box office (if required).
k. QualityChecklistisadailyreportsentby the eveningmanager.There are 4sheetswhich
includesdailychecklist,monthlychecklist,grievance andaccolades.Youneedtofill the
grievance andaccoladesona dailybasisandsendthe updatedsheettothe evening
manager,so he couldfill inthe othertwosheetsandforwardthe same to HO.
25. Statutory Compliances:
Mr. Belekarisourconsultant whohelpsushandle all the statutorycompliances.Incase of
queriesanddetailsdiscussmatterswithhim.He will visitus4 timesina monthand maybe
more as per requirement.
In case of any labourofficercomesforinspection,youcouldcontactMr. Belekarforthe
requisites.
a. ESIC :
- Any newjoineesjoiningformalitydone,inductiondone,uniformdistributedand buddy
associated.The nextthingistocreate the IPno. forthat staff by goingonline tothe
website www.esic.in.Loginusingthe userid(subcode) andpassword.
- Create the IP no.as per instructions.
- Aftercreatingthe IP,take a printoutof the temporarycard.
- Staple the staff’sfamilyphotowiththe card.
- Stampof Cinepolisonit.
- Askthe staff to take the card to Kamgar Hospital,Wagle Estate toget theirstampfor
furtherusage.
- In case he hasn’tbeenable togive usa familyphoto,he hasto take his familytogetthe
picture clickedthere orat the camp that we can conduct on our premisessothatthe
photosand attestationisdone atour premisesitself.
- The card can be usedat most of the medical practitioners.
- ESIC isdeductedfromstaff’s salary.
- 1.75% of staff’sgrosssalary isdeductedand4.75 % the companyputsin.
- The payroll istakencare of at HO.
- We needtogetthe salarysheetbythe 10th
.
- As soonas youget the salarysheet,startwiththe ptax calculationforthe prepof cheque
for PTax payment.
- The nextwouldbe goingonline tothe esicsite.Downloadthe MCtemplate andfollow
instructionssoasto prepare online challan.
- The online challanmustbe readybythe 15th
so the paymentcouldbe done muchbefore
the 21st
, whichisthe last dayof paymenteverymonth.

14. - The challanmust have CinepolisstampandAuthorisedsignatory’ssignonit.KeepaXerox
of the cheque andchallanwithyoubefore proceedingtothe bank.
- Senda staff withthe online challan,chequeandpreviousmonth’stoken,sohe could
collectthe RC (Returnof Challan) of previousmonth.
- Afterthe payment,the bankgivesatoken.
- So staff basicallygetsthe tokenof thismonthandRC of previousmonth
- Scan copiesandsendHO.
- File it.
b. PTax :
- ProfessionalTax deductioniseitherRs.175 or Rs.200 for staff.OnlyinFeb,the deduction
will be Rs.275 andRs. 300.
- As soonas youreceive the salarysheet,addup the PTAX deductions of all staff.The total
amountis whatwe needtopay.
- Email HO about the total amountfor whichyouwill take approval toproceedfor
preparingthe cheque.
- Once the approval,sendAccountantan email toprepare the cheque.
- All thismustbe done by the 11th
.
- Afterreceivingthe cheque,prepare the challan(hard copy).
- Get the Cinepolisstamponitand AuthorisedSignatory’ssign.
- Take a Xerox copyof Ptax challanandcheque.
- Senda staff to the bank withthe challan,cheque andtokenof previousmonth.
- He will getthe RCof previousmonthandtokenof thismonth.
- All thismustbe done by the 12th
as 15th
isthe last date of paymentforPTAx.
c. LWF :
- Labour welfare funddeductioniseitherRs.6 or Rs. 12.
- Thisis a half yearlypayment.
- Mr. Belekar- ourconsultant willguide youexactlyhow togoabout it.
- We got ourlabourregistrationdone recentlyandhave made half yearly paymentsinthe
monthsDec 10 and June 11.
- The nextpaymentis due inthe monthof December11.
d. PF :
- PF isbeingtakencare of at HO.
- We needtohave all the PF no.of staff and keep the recordwithus.
- The deductionis12 % of staff’sbasicand 13.61 of basicsalary.
- Note : We also needtokeepa recordof Housekeepingstaff andSecuritystaff’spayment
towardsPF ESIC . As theyare outsourced,we mustfollow upandkeep acopyof their
paymentproofswithus.

15. e. Registers:
- ESIC Register
- Leave Register(Parttimer)
- Leave Register(Full timer)
f. Musters:
- NonF & B staff
- F & B staff
- Full timers
- Managerial staff
g. Wage card : Monthly
h. Leave Card : Yearly
i. Files:
- ESIC
- PTax
- LWF
- PF
- Contract Labour
- SalaryStatements
j. InspectionBook :
- Inspectionbook1– Labour officer
- Inspectionbook2– Shops& Establishment
- The labourofficeror shopsandestablishmentinspectormightcome downforanaudit/
check.Theywill checkall our paymenthistories,the files,registerswe maintain.After
theircheckwe are to getthemsignon theirrespective inspectionbooksandmention
theirremarks.
h. Accidentbook :
- Thisbookis maintainedincase of staff meetwithanaccidentduringworkinghours.
- We will have tomentionthe treatmentgiventohim.
- If his esiccard(temporpermanent) card was used.
26. Welfare Activities :
1. Monthlymeetings:
- Decide ona particularday/date foreach monthto conductthe monthlymeeting.

16. - All the staff are tobe presentforthismeet.
- Thismeetingwill generallytargetdiscussinghighestSPH,areasof improvement,staff
queriesetc.
- Afterthe discussion,awardsforeg.The employee of the month,popcorncertificates,
highestsoscan be handedout.Picturestobe clicked.
- Afterthisif there istime,conducta pre decidedfunactivity.
2. Fun Activity:
- Funactivitycouldbe a game,a funtask,a celebration.
- There has to be at leastone fungame playedamongstthe staffsat leastonce a month.
- The fun game can be decidedbyyouoryou couldask themto picka choice.
- Picturestobe clickedasa mandate and sentto HO on the 27th
of everymonthHO. Also
sendthe planof funactivityfornextmonthinthe same email.
-
3. Employee ofthe month :
- A particularstaff whoyouhave observedhasa goodattitude,ispunctual,isgoodat what
he doesand has hadgood soscount etc can be chosentobe the employeeof the month.
- He couldbe givena certificate oranaward for the staff.Evena employee of the month
badge to be tuckedon to the T-shirtlike name badge canbe preparedsothe staff wears
the badge everytime he ison floorforthat month.
4. Pop Corn certificate :
- A popcorn certificate isgiventostaff forany reasonthat proveshe hasdone hisjob
betterthanexpected.Basicallyforgoodperformance.
- It isa certificate whichcanbe givenfromanystaff to any staff.Nohierarchyrequired.A
staff can give to a manageror to a colleague forhisstrikingperformance.
- Popcorn certificatesto be giveninfrontof the team.
- Picturestobe clickedasmandate andsenton the 27th
to HO alongwithfunactivity.
5. HighestSOS Incentive :
- SOS isservice onseat.Ushersneedtoserve the guestsontheirseats.
- The staff who doesthe highest amountwinseitheracertificate orsome sortof an
incentive,whichcanbe concludedasperthe UnitHead’scall.
- SOS alwayshelpsinincreasingthe SPH(Spentperhead) due towhichincentivisingwill
onlyhelpthe ushersbe all the more motivated.
6. PunctualityIncentive :
- Thiscouldbe a mere certificate ora giftthat will motivate otherstobe ontime.
- So far theyhave beenverballyappreciatedbutatokenof appreciationalwayshelps.
7. Birthday Celebrations :

17. - At the endof the month,one days chosento celebrate birthdaysof those whose
birthdaysfall inthatparticularmonth.
- A bigcake isbroughtand cut inthe monthendfor all those staff andtheycut the cake
together.
- Picturestobe takenas a mandate andsenton the 27th
withfunactivity.
- We have alsotrieddifferentwaysof wishingourstaff birthday,bygivingthemoffsthat
day sotheycan enjoywiththeirfriendsandalsogivingbirthdaycards.
8. CinemaStar Success:
- CelebrationsforHighestSPHi.e.muchbeyondthe target42, highestadmitscomparedto
competitorsetcmustbe celebratedbyeithergettingsome eatableorchocolatesforall.
27. Staff Provisions:
1. Offerletter:
a. It has alreadybeendiscussedabove.
b. Remember,parttimersdon’tgetofferletters.
c. For full timers,salaryofferedbyyouhasto be finalisedbyHR Manager.
2. Appointmentletter:
a. It has alreadybeendiscussedabove.
b. Please keepfollowingupincase of delaywithHO.
3. Uniforms:
a. Alreadydiscussedabove.
b. Uniformsto be givenonlywhenthe staffshave givenusRs.1000 cash deposit.
c. Maintainthe registerwithall detailsregardinguniformdistrtibutionfilled.
d. Miantainthe uniformstockreportexcel sheetregarding,uniformsinhandand
uniformsgiven.
4. ID Cards :
a. The employee code issame asthe showbizID’s.
b. ID cards must have a stampphotoof the staff fixed.
c. ID card must have stampof Cinepolis(roundstamp).
d. Laminate andhand itover.
5. Lockers lock key/ reimbursements :
a. A particularlockertobe giventostaff.
b. We can give themthe lockand key,butthe keycan openany lockboughtby
company.A apare keywithHR Supervisor.
c. Else, staff can buy a lockfor himself.He musthave 3 keystoit. 1 withhim, HR
Supervisor&1 withsecurity.
d. Staff can get the amountreimbursed.AmountRs.30not more.
6. HDFC account opening:
a. Thishas beendiscussedabove.
b. Do not forgetto collectcancelledchequesfromstaff.

18. c. Askstaff to keepthe account activatedbypittingars.50 intotheiraccount evenif
the account is0 balance account.
7. Complimentarytickets :
a. Staff isentitledto4 complimentaryticketspermonth1 monthof theirjoining.
b. Complimentaryticketsdonotmeanfree.Itmeansstaff paysthe tax andwatches
the movie inconcessional rate.
c. Tab has beencreatedatbox office forstaff.
d. ComplimentaryticketsNOTtobe utilisedonweekendsandpublicholidays.
e. Alsosee toit that notmore than10 staff complimentaryticketstobe givenper
show.
8. Paid Break :
a. If staff are calledfora 9 hour shift,theyare entitledfora1 hour paidbreaki.e ½
hour forlunch/dinner,15 minutesforteatwice.
b. If staff is calledfor6 hours,theyare entitledforahalf an hour break.
c. If staff calledfor4 hours,no breaksgiven.
d. Staff signsinthe break registermaintainedbySupervisors whenevertheygoand
come back from breaks.
e. Phone usage isonlyallowedthen,otherwisecell phonesare notto be usedinthe
premisesonduty.
9. Torches :
a. Ushersare giventorchesforescortingguetsataudi.
b. We handovera torch to perusher.Bringingit everydayishisresponsibility.
c. In case he loseshe will needtobuyone himself.
d. Batterieswill be providedbyuseverytime the batterygetsover.
e. We mustkeepextratorchesincase of emergencies.
10. Comp Offfor national holiday :
a. A staff isentitledforacomp off incase workedonnational holidays.
b. A compoff isalsogiventostaff in case he wasrequiredtodo a majorovertime of
say 3 - 4 hours more than hisshifttimings.
c. Compoffsto be mentionedinthe rostertoavoidconfusion.
MOD HR DUTIEES AND RESPONSIBILITIES –Operations
1. SelfGrooming:
a. As soonas you reachwork,get youself well groomed,inproperuniform(Shirt,Trouser,
Cravatte,Stocking, Close courtshoe,,Name badge, Makeupandhairneatlytiedintopony.
b. No hangingearings,visibletattoos, brightnail color.
2. Check the log book :
a. Afterbeingwell groomed,checkthe managerslogbook.
b. Manager’slog bookismeantfor managersto write downthe pending work, orany
incidents,thingstobe followedupetc.
c. Readthe followupsmentionedbythe managerof previousshift.
d. Afterreadingsignonthe sheetmeaningyouhave readit.

19. e. Fill upthe detailsina newpage aboutstaff presentforyourshift.
f. Prioritise actionstobe takenasper follow ups.
3. One round of the property with manager checklistbefore shift :
a. Carry the managerschecklistwithyousoyoucan checkareas as perthe checklist.
b. Checkhousekeepingof eachaudi,concession,coffee tree,backarea,behindthe audi’s(exit
area) .
c. Alongwith housekeeping, checkif the lightsare on,led’sare showingthe rightmessage,
LCD’s are on,aromas good.
d. If the above are not, followupwithrespectivestaff andtell thembythe time youfinish
briefingitmustbe done.
4. Briefing:
a. Staff isto report forbriefingat the time theyhave beenrostered.Sayyouhave rostered
morningstaff at 9, thentheyare to be presentforbriefingat9.
b. Beginthe briefingwhenstaff andsupervisorsare present.
c. Start withwishingawarm ‘Good Morning,welcome toCinemaStar’& encourage themto
repeat.
d. Groomingcheck
e. Fill inthe performance analysisboards,incase notfilledinthe previousnight.
f. Staff isnot supposedtocarry mobile phonesorwalletsinthe premisesondutybutwe allow
as of nowas the lockerslockissue isnotyetresolved.
g. Theyare not supposedtohave more thanRs.300 in theirwallets.
h. Theymust be carryingtheirvalue cardsand a small notepadalongwiththemintheir
pockets.
i. DiscusspreviousdaysSPHAdmitsATPF &B salesandremindstaff the targetof 42.
j. Talk aboutincentivesincase any
k. Followthe briefingchartpastedonnotice board.
l. Staff allocation
m. Reiterate the mission,vision,values,promotionsrunning atCinemaStar.
n. Take up guestissues,staff issues,shortage issues,audits.
5. Groomingcheck (Groomingchecklist)
a. Groomingchecklisthastobe done duringthe briefing.
b. Has to be signedby supervisorandcountersignedbyyou.
c. In case a staff isnot incomplete uniformdue togenuinereasonstry providinghimasper
uniformsreturnedbyresignedemployees.Otherwise askthe staff toleave.
6. Staff Allocation:
a. Allocate staffsinthe respective areas.
b. Try relocatingthemtodifferentareasweeklyoronce intwo weeks.
7. Float :
a. Floatis a certainamountgiven tostaff before theygoto handle POSat respective areas(Box,
Concession,Coffeetree)

20. b. The amount isusuallymixednotesof Rs.10, Rs.50, Rs.100 and total amountvariesfromRs.
1000 on weekdaysandRs.2000 for weekends,sothattheyhave enoughchange while
handlingcash.
c. The floatis keptinMOD safe.
d. The accountant musthave kepta total amountof floatadextrachange of tennersetcinit.
e. You musthand overthe floatof Rs.1000 to staff and askhim to count.
f. The associate will mentionname andamountof floatandsignsinthe Float Register.
g. The accountant musthave mentionedtotal amountfloatandchange keptinMOD safe in
the floatregister,soyoucan cross check.
8. Fill Openingmanager checklist:
a. As soonas youfinishhandingoutfloat,see toitthat the respective areashave enoughstaff.
b. You will thentake the manager’schecklist (&housekeepingchecklist)andtake a property
roundand mark as perthe checklist.If somethingisnotright,getitright.
c. Maintaina file thatwill helpyoutokeepthe manager’schecklist.
9. Fill housekeepingchecklist (Youare in charge of housekeeping) :
a. As housekeepingisanotherone of yourkeyareas,youmustensure enoughstaff.
b. Afterthat isensured,followthe housekeepingchecklist.
c. Take actionsthen and there as perobservations.
d. All areas,concession,coffee tree,audis,store etcmustbe clean
e. Deepcleansingweeklyroutine tobe preparedandfollowed.
10. Cross check openingchecklistto be done by supervisors :
a. Supervisorsare tofill upsupervisorchecklistof eacharea,coffee tree,concession,box
office,ushering.
b. Once the checklisthasbeenfilledbythemafterthe briefing,youare todo a randomcheck
to cross check.Once cross checked,signand hand itback to Supervisor.
11. Check ifstandeesflexesschedulesandpromotional materialspresentand well placedat
property :
a. The standeesflexesinthe lobby,posters,posterboxesmustbe keptcleanandvisibleto
patrons.
b. The schedule standee mustbe visibleatall timesatbox office.
c. Kioskandschedule lighttobe switchedon.
d. The postersshouldbe of the moviesplayingorupcomingones.The olderonesare to be
discardedeveryThursday.
e. The bannersmust be of the currentmoviesplayingabove the groundfloorbox office.
f. Checkif fliers,feedbackforms,clubcards given,coffee tree couponsgiven.
12. Check wi-fi working:
a. Checkif the wi-fi isfunctioningatcoffee tree asitis supposedtobe free wi fi facility.
b. If the wi- fi isnot functioning,getthe IT workon it.
c. If there is a genuine reason,itmustbe informedtosupervisorssothatanyguestask for it,
theyhave an answer.

21. 13. Check the housekeeping& securitystaffpresent :
a. Keepyourself aware of the securityandhousekeepingstaff present.
b. Securityhas4 staff includingone lady staff andexcludingabouncereachshift.
c. Housekeepinghas4staff includingHousekeepingsupervisoreachthree shift,morningmid
and evening.
d. Signon theirregisterorattendance sheetonadailybasis.
14. Check maintenance register:
a. A maintenance registerismaintainedthathasall the snagsmentioned.
b. If you onserve asnag youcn fill the registerandkeepafollow update to checkif the work
isgettingdone.
c. Followupwithstaff andrequiredvendorsincase required.
15. Randomly check the signage sheetbehindthe washroom door :
a. Checkthe signage sheetplacedbehindwashroomsdoorincase of the ladieswashroom.
b. Randomlycheckthe washroomsare clean,all lightsworking,pleasantaroma,tapsworking,
soap dispensersworkingetc.
c. The signage sheetistobe signedbyhousekeepingandyoumustcrosscheck if washrooms
are beingcleanedregularly.
16. Check if online bookingfunctioning :
a. Checkthe website www.cinemastar.co.in.Registeryourself andrandomlydoa unpaid
bookingandcheckif the bookingisworkingorif the schedule mentionedisright.
b. If it is not,informthe IT Supto take action.
17. Check facebookfan page, followthe fb chart postedon notice board :
a. We have a fan page at facebook.The page is CinemaStar Thane.‘Like’the page fromyour
profile.
b. Followthe Fbchart that ispastedon the notice board.
c. Answerquerieswithininanhour.
d. Postschedulesassoonas finalised.
e. Postcontestson wednesday.
18. Update the G & A tracker Quality checklist :
a. Qualitychecklistisadailyreportwhichhas 5 sheets, Daily,Monthly,Scores,Grievance and
accolades.
b. The grievance & accoladestobe updateddaily.Youhave tomention postsbyguestson
facebook,orviewsonthe visitorbookorpersonal interaction.
c. To elaborate the previouspoint,youhave tomentionguestscomplaintsinthe Grievance
sheetandmessagesspecifyingthe goodaboutcinemastar in Accoladessheet.
d. Afteryouupdate sendthe sheettoeveningmanager sohe could
19. Initiate evaluationof staff to be done by supervisors :
a. The evaluationof staff mustbe done randomlyfromeacharea.

22. b. The evaluationsheetistobe giventosupervisorsohe couldevaluate andcome backwithhis
score.
c. If you feel youneedtobrief the staff onhisweaknessesdosoas soonas hisevaluationis
done.
20. Spot checks inco-ordinationwith accountant of staff duringnot verybusy hours :
a. Spotchecks are to be conductedrandomlywithoutinformationtostaff ina notveryrush
hour.
b. You needtogo and collectall the cash of the staff in a particulararea.
c. Askaccountant onthe interphone aboutthe complete cashof that particularstaff.
d. Accountantwill checkonshowbizandinformthe total amount.
e. If it tallies,itsfine,
f. If it doesnot tally,there iseitherashortage orexcess.
g. In case of either,strictactionisrecommended.Noreasonsmustbe taken.
h. Signon the spotcheck format.
21. Guestgrievance handling:
a. Companybelievesthatthe clientisboss.
b. So incase of any guestcomplaint,itmustbe attendedtowell.
c. If the mistake isonour part , we mustsee to it that the guestisattendedandif required
complimentaryticketsmustbe giventogetthemback fora betterexperience.
d. In case a guesthassuggestedavalidopninion,itmustbe broughttothe management’s
attention.
e. Ushersmust keepcheckingthe sudi while the movieisonto see,if the guestsare
comfortable.Incase of goon issues,securityandsupervisorsare tomake the loudor
troublesome guestsquiet.If the noise continues,the troublesome patrons tobe askedto
leave the audi bybouncers/security.
22. Call guestswho have complainedor evenappreciatedvia kiosks,visitor book or even
facebook
a. The guestswhohave givenusa negative feedback mustbe calledsoasto clearout any
misunderstandingif any.
b. Invite themfora coffee incase of a majorissue he wouldlike todiscuss.
23. Check ifproceduresare followedstarting from stafftech sales to dresscode to each area
procedure whetherbox office,concession,coffee tree :
a. You mustknowthe policies andprocedurestobe able tocheck onstaff.
b. Each area has to be attendedbymanagersrandomlytosee if the staff is usingthe right
language,keepingapositive attitude, usingrighttextsales, followingthe poshandling
procedure,keepingthe area cleanandcash handling.
24. Staff grievance handling:
a. There will be staff issueseveryday.
b. Get requestsfromthemonpaperand keepitona file withyou.

23. 25. Welfare/funactivitiesto conduct :
a. Funactivitieshave tobe conductedatleastonce everymonth.
b. It couldbe a game of tug of war,cricket (outside premises),oranythinginteresting.
c. The more activities,the more active staff stays.
26. Learn Projections,preparation at Coffee tree,Pos handling,ticket sellingat Box :
a. The lastbut notthe least, slowlybutsteadilylearningall areasisvital foryouto know
the procedureswell tobe able tocheckon staff.
b. Alsoyoucan be of helpduringruchhours or whenthere isa lack of staff.
HR NEWSLETTER :
a. The newsletterismade byHO,but we give ourinputsregarding the happeningsat
CinemaStar.
b. The newsletterismade afterevery3months.
c. Keeptakingpicturesof anyeventsatCinemaStarwhethera promotional event,oran
occasional festival celebration,abirthdaycelebration,funactivity,handingoutpopcorn
certificates.
d. Alsotake picturesof patronswhoare givena giftdue to winninginsome contest.
e. Picturesare vital proofsof all the happeningsandthe goodmomentsof the teammust
alwaysbe captured.