Piyush Joshi is a telecom professional with over 7 years of experience in telecom and IT domains including value added services. He has expertise in project management, operations management, and implementation of new telecom products. Currently he is a senior operations coordinator at Tech Mahindra working with a telecom client in Belgium where he leads a team and manages various value added services platforms and networks.

1.  RESUME
Piyush Joshi
Phone: +91-8007170498
PUNE, Maharashtra
E-mail: piyush.joshi11@gmail.com
OBJECTIVE
To work in an environment where I can apply and build upon my technical , analytical
and managerial skills to add value to the products and services on which I undertake
the assignments.
OVERVIEW OF EXPERIENCE
 7.9 years of work experience in Telecom ,VAS & IT domain with support, integration ,
Implementation ,service transformation, delivery and Release management.
 Experience in project transition and Service delivery activities.
 Implementation and transformation of new products in existence of old functional service.
 Project management, incident management, change management , problem management
and release management skills (ITIL V3) .
 Working as change manager and sometime implementer as well.
 Telecom Business analyst.
 Working on ITIL operations model and managing projects via PRINCE2 model.
 End to End network design and flow definition.
 Standalone discussion with client and vendors for their requirements also providing them
correct view as an expert.
 Have 2 Years of ONSITE work experience with BASE - KPN, BELGIUM.

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 Having experience in various kinds of VAS nodes (SMSC, MMSC, VMS, CRBT, MCI, HSP)
And other VAS nodes and services (online and Application based) as well .
 Team management and mentoring.
 Highly motivated and energetic self-starter with good analytical, organizational, creative and
communication skills. Ability to work independently as well as in a team.
EDUCATION
 B.Tech from TRUBA INSTITUTE OF ENGINEERING AND INFORMATION
TECHNOLOGY, BHOPAL, in June, 2008.
PROFESSIONAL EXPERIENCE
ORGANIZATION DESIGNATION DURATION
1. Kiona Trainee June 2008 to Sep. 2009
2. OnMobile Operations Engineer Sept 2009 to June 2010
3. Ericsson India Global
Services Pvt. Ltd.
VAS Engineer June 2010 to May 2011
4. HCL Technologies Software Engineer May 2011 to July 2012
5. Tech Mahindra
Senior Operations
Engineer
Aug 2012 to Till Date
CERTIFICATIONS
 ITIL V3 foundation certified
 Certification in IP networks – Ericsson
 Certification course in embedded technology
 Prince-2 foundation certified
TECHNICAL SKILLS

3.  Resume: Piyush Joshi
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Domain : Telecommunication & Value Added Services (Telecom, media, web)
Programming Language : C/C++, Shell scripting, HTML,XML (Basic Knowledge)
RDBMS : Oracle , PL/SQL (Basic)
Operating Systems : UNIX /Linux, windows server 20XX,
Product Knowledge : VMS, RBT, WAP Gateway, MCI, Voice portals, IVR, MCA,
SMSC, MMSC, Billing, Charging, Data backup and various products.
VISAS
 Schengen Visa – (Belgium work permit) valid from 1st Jan 2014- 29th Feb 2016
TECH MAHINDRA Aug 2012 – Till Date
Project : VAS Managed Services
Client : BASE (KPN - Belgium) now Telenet
Role : Senior Operations Coordinator
Team Size : 8
Technologies : Linux, Unix, Windows, Storage, Backup, Database.
Telecom Products : SMSC, AAG(Acision Axis Gateway), AFG, HSP(High Speed Proxy),
MMSC, Comverse VMS, ZTE VMS, Access 7, Hosted services,
Onsite Work Period : “Feb 2013 to Till Now” Brussels, Belgium EU.
Details: From January 2014 to Present – Subject Matter Expert/ Team Lead
Responsibilities:
1.Managing VAS products and there stability.
2.Coordination with customer and vendors.
3.Implementing projects and suggesting Architecture.
4.Mentoring and guiding team.
5.Providing on-site support in data centers .
6.Practising ITSM model for daily operations.
7.End to End network design and flow definition.
8.Exposure in Telecom Pre-Sales domain.
9. Working as Change and problem manager for my department.
10.Implimentaion of new projects and involvement in transition activities.
12.Handling CRM issues new requirement’s and new release of extended features and
integration with other nodes.
From September 2012 to December 2013 – Senior Operations Engineer
Managing VAS services like SMSC,MMSC,VMS,WAP Gateway, WEB Services,
WEB Servers (Apache TomCat) and third party services. Performed the role of transition

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coordinator for this project.
Responsibilities: .
1. Troubleshooting problems related to MMSC, SMSC.VMS,WAP,Access7,RWS,
Content Management, RMS WAP Gateway and other VAS Products
2. Project management and knowledge sharing.
3. Providing L1, L2 and L2.5 support for all VAS services
4. Performing change requests and operational requests.
5. Implementing new systems, performing UAT.
6. Following with 3rd party vendors clients and with other teams.
7. Mentoring the team.
8. Performing change management, problem management.
9. Attending CAB and ECAB meetings.
10. Working on ITIL model.
HCL TECHNOLOGIES May 2011– Jul 2012
Project : Comverse IDC Tier-3 Support
Client : All Leading World Wide Telecom Operators
Role : Software Engineer
Team Size : 7
Technologies : Linux, Unix, Windows, SS7, Net Backup, Storage
Telecom Products : SMSC, AAG(Acision Axis Gateway), AFG, HSP(High SpeedProxy),
MMSC, Comverse VMS, ZTE VMS, Access 7, Hosted services,
Details:
Providing Tier-3 technical support for the Comverse voice mail product. It includes the
world wide support for the Comverse customers who own the voice mail system. The voice mail
products included Insight-3, Insight-4 and Legacy voice mail system. Integration and
implementation of VMS system
Responsibilities:
1. Providing Tier-3 technical support for all voice mail customers of Comverse
2. Providing On Call support
3. Catering to customer needs.
4. Dealing with protocols like SMPP, SNMP, SMTP, SIPP, POP, SS7, INAP, CAP Etc..
5. Customizing the solutions.

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6. End to end support for the voice mail system
7. Performing change requests, upgrade activities.
8. Working as change manager and problem manager.
9. Partially performing Pre-Sales activites.
ERICSSON INDIA GLOBAL SERVICES PVT LTD June 2010-May2011
Project : National Platforms
Client : Sprint- Nextel ( Leading Telecom Operator in USA)
Role : VAS Engineer
Team Size : 5
Technologies : Linux, Unix, Windows, SS7, Net Backup, Storage
Telecom Products : SMSC, VMS, MMSC, billing, charging, PSTN, PTT, IDEN
Details:
Responsibilities:
1. Monitoring of all VAS Nodes
2. Managing SLA
3. Field Engineering and Operations technician dispatch
4. Interdepartmental referral/restoration coordination
5. Intra/Interdepartmental escalation
6. End to end trouble resolution ownership
7. Post maintenance/upgrade block and drop monitoring
8. Resource for Event Analysis Team
9. Special events Management(common special events include high volume holidays where high
usage is anticipated prior to the event)
10. Scheduled Maintenance Tracking
11. Service Management Tool Monitoring
ON MOBILE GLOBAL LTD Sep 2009 – June 2010
Project : VAS services
Client : Vodafone India
Role : Operations Engineer
Team Size : 15
Technologies : Unix, Linux, Solaris, EMC, Net Backup
Telecom Products : CRBT, MCI, MCA, Phone Backup, Mobile Radio, Juke Box,
Subscription PAX

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Details:
OnMobile is India's largest VAS and Data solutions provider for Mobile, Landline and Media
Service Providers. Onmobile enables Service Providers, media houses, corporate, & merchants to
offer interactive services on any network technology to provide an enriched end-user experience.
The Vodafone project was taken up to provide VAS services like CRBT, MCA, MCI, phone backup,
short codes for Cricket, Entertainment, Bollywood, Astro and Fun.
Responsibilities:
1. Providing first level support to the client and escalating the problem to second level if required.
2. Interaction with Clients and team for delivery of services.
3. All VAS short codes testing including voice & Data.
4. Performing Pro-Active monitoring for all services nodes.
5. Integration and implementation activities.
6. Providing onsite support
7. Coordinating with account managers.
PERSONAL DETAILS
 ERSONAL INFORMATION
 Date of Birth : 8th May 1986
 Father’s Name : Mr. Deepak Joshi
 Email ID : piyush.joshi11@gmail.com
 Marital Status : Married
 Gender : Male
 Languages known : English, Hindi, Marathi