Usability Test

1
University Website Comparison
Usability Study
By: Phoebe Unger

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Table of Contents
Introduction.................................................................................................................Page 3
Methodology...............................................................................................................Page 3
Task.................................................................................................................Page 3
Environment....................................................................................................Page 3
Metrics ............................................................................................................Page 4
Results.........................................................................................................................Page 5
Task 1: Give money to the university .............................................................Page 5
Task 2: Find out when sorority recruitment is ................................................Page 6
Task 3: Learn about what Club Sports are offered .........................................Page 7
Task 4: Find the application to apply..............................................................Page 8
Task 5: Find upcoming athletic events ...........................................................Page 9
Task 6: Determine when your final is...........................................................Page 10
Task 7: Determine where to park on campus................................................Page 11
Task 8: Find general contact information for the University........................Page 12
Task 9: Determine what a master’s program in food science requires .........Page 13
Task 10: Find the handshake portal for employment....................................Page 14
Discussion.................................................................................................................Page 16
Bibliography..............................................................................................................Page 17
Appendix ..................................................................................................................Page 18

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Introduction:
University websites such as https://www.uidaho.edu/ and https://wsu.edu are used by students,
parents, and alumni to gather information on the university. This white paper shows the results of
a usability test that compared how well the websites preformed in ten specific tasks which were
rated using five component standards that define usability. These tasks are ones that first-time
users such as prospective and current students and alumni would perform.
Methodology:
Equipment and Environment:
This test of usability of University of Idaho and Washington State University official websites
for first-time users was conducted using Mozilla Firefox 59.0.2 (64-bit) on a Windows 2017
ASUS with intel CORE i5 7th Gen.
Most typical users of the University of Idaho and Washington State University official websites
would choose to work in the comfort of their own home. Likely those preforming these tasks,
could be multitasking, and doing other activities as well. They would use the website to complete
a certain task, or to just browse to learn more about the university.
Thus, the usability task was conducted in a similar environment intended to fit the conditions
above: in my own home, while tv playing in the background. It was approached by a task-by-task
basis. Each task was then evaluated immediately after completion based on it fulfillment of 5
predetermined metrics.
Tasks:
1. Give money to the university
2. Find out when sorority recruitment is
3. Learn about what Club Sports are offered
4. Find the application to apply
5. Find upcoming athletic events
6. Determine when your final is
7. Determine where to park on campus
8. Find general contact information for the University
9. Determine what a master’s program in food science requires
10. Find the handshake portal for employment

4
Metrics:
Effective: Able to complete task
Efficient: Able to complete the task in a timely manner
Engaging: Satisfied and pleased while using the product
Error Tolerant: Able to recover if an error was made
Easy to Learn: Able to build knowledge of the product without trying
Likert Scale:
Strongly
Disagree
Strongly
Agree
1 2 3 4 5

5
Results:
Give money to the university
UI: First click on the “GIVE” button located on
the right top corner of the home page. Then you
may either search for a fund to donate to or pick
from the list of giving priorities listed below. Then
you must specify a gift amount which must be
above $1.00. Then you must fill out the donor
information’s, which then leads you to the
payment information screen.
Figure 1: Donation screen for U of I
WSU: Click on the “Give To WSU” bottom which is
located on the right hand upper corner. The next page
then leads to a drop down to pick the fund you wish to
donate to. After picking a fund, predetermine amount
will show up below. After one is selected a will ask if
you want to give more money on top of that. It then
asks if you would like to consider adding WSU on
your will. You can skip this and proceed straight to
check out. If you choose this option it then leads you
to choose payment, how often you want to donate, and
if you want to honor anyone. Then it asks to put the
payment information in.
Figure 2: Donation screen for WSU
These tasks were very similar to
perform on both interfaces.
Washington State University’s website
received lower ratings in being
effectiveness and engaging. It received
lower score because it took longer to
get through all of the questions it asks
you. It was also less satisfying to
complete this task because after you
pick an amount to donate, it then asks
you for more money which is rather
annoying. University of Idaho’s website
received all fives except for in effective, it
received a four. This was because there
were multiple steps to be performed to
give to the university.
Figure 3: Give money to the university results

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Find out when sorority recruitment is
UI: Click on the “Student Life” on the top row.
Then scroll down to Live, and there will be a
picture of two people walking. Then hover over
the picture, and it will say “live on campus”.
Click on this and it will lead to another page.
Then Fraternity and Sorority Life will be in the
left column. Click on the “Go Greek” button in
the box. Then there two options, either click on
“Learn More” or “Fall Recruitment”. It will then
display when it is and the schedules. It also
allows you to register.
WSU: First click on “Community Life” located on
the top row. It will then drop down, and then click
on “housing”. The scroll down, it will show three
different housing options, and the description below
them. After clicking on “Greek houses”, click on
the left-hand side “how to join”. It will then have a
drop down, click on sorority recruitment. It then
shows that dates of recruitment and allow you
register right there.
These tasks were similar to perform
on both platforms. University of Idaho
did get a lower score in Engaging
though, because it was difficult to find
what to click on after clicking on
“Student Life”. This would be difficult
to determine what to click on
especially if you didn’t know exactly
what you were looking for.
Figure 4: Looking for sorority recruitment on UI website
Figure 5: Living on campus page for WSU website
Figure 6: Result of 5 determine metric for finding sorority recruitment

7
Learn about what Club Sports are offered
UI: First click on “student life” in the top row. Then
scroll down to explore and hover over the picture of a
girl throwing a Frisbee. It will then say campus
recreation and intermurals, click on that box. Then on
the newly loaded page on the left-hand side, sixth
idea down click on “club sports”. All the club sport
will then be listed on the right-hand side. Click on
anyone to learn more about the clubs and contact
information for the person in charge.
WSU: Click on “community life”, then click
entertainment on the drop down under it. Then scroll
down to things to do and click on “sports and
recreation”. Then scroll down on the next page and
click on “sport clubs” The page will then show the
current clubs in the middle of the screen. If you click
on any that are of interest, it will tell you information
about the club and contact information.
These tests were similar to perform on both
university’s websites, and score should that.
University of Idaho website receive a lower
score in only the engaging section. This was
because on the page after clicking on
campus life, it showed no word unless you
hovered over the picture. This can be
confusing for people, that don’t know how
the website works. I might not have known
how to find what they were if I didn’t do a
previous task on this page.
Figure 7: Sport club page for UI website
Figure 8: Sport club page for WSU website
Figure 9: Result of the 5-predetermined metrics for
learning about what club sports are offered.

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Find the application to apply
UI: Click on “admissions” located on the top row
of the page. Scroll down and click “Apply now”
or also from the home page can click “Prospective
student” then ‘Apply”. Select what type of
student you are, University of Idaho application,
weather you a citizen or not, select a term, and
then it send you to the online application form.
WSU: Click on “Admissions” located on the top
row of the home page. Then click on “Applying
to WSU”. Select year you are applying, then
scroll down and select admissions application.
Then select learn more, followed by apply. It will
then take you to the application.
This task took multiple
clicks on both websites.
WSU scored lower in
effectiveness because it
took longer to complete
the task. Other than that,
the process to apply to the
universities are similar.
Figure 10: UI page to apply
Figure 11: WSU page to apply
Figure 12: Result of the 5-predetermined
metrics for finding the application to apply

9
Find Upcoming Athletic Events
UI: Click on “Athletics” which is
located on the top right-hand
corner. It will then redirect to you
to the athletics website. Upcoming
events are then located across the
top of the page. It lists the sport,
the time, the date, and the
opponent.
WSU: Click on “Community Life”, and then
click on “Sports and Recreation” on the left-
hand side, then scroll down and click on
“Pac-12 Sports”. Then the schedule, the time,
and opponent are all listed on the left-hand
side.
The University of Idaho’s website
only took one click to complete the
task, so it scored higher in efficiency
than Washington State University’s
website. It also scored higher in
engaging as well because it is easier
to read off the website. It was easier
to read because it was located on the
top of the screen, and even shows
their opponents mascot, which can be
helpful.
Figure 15: Result of the 5-predetermined
metrics for finding upcoming athletic events
Figure 14: WSU athletics page
Figure 13: UI athletics page

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Determine when your final is
UI: Click on “Current Students”, then there will be a drop
down. Then click on “dates and deadlines”. The final exam
schedule button will be on the left-hand side, the click on
fall after that. The schedule will pop up. Use the first day the
class meets and the time, then follow it over to the left to
determine date and time of the final.
WSU: After searching for several
minutes, no button was found. The
search bar was the used for it. I
typed in “Final exam schedule”. I
then clicked on the first link that
said:” Final examination schedule.
Then clicked on “Spring 2018”.
Then you have to search for the
time and date of the class meet
regularly, and then the final time
and date will be list on the left-
hand side.
Washington State University’s website scored
only a 2 in efficiency, this was because I spent
several minutes looking for where the final
schedule would be posted on the website. I
could not find it though and had to resort to
using the search bar on the website. The search
is a great resource, but I think the final
schedule should be posted somewhere public.
WSU’s website also received a lower score in
Easy to learn because the final schedule was
difficult to interpret. Figure 18: Result of the 5-predetermined
metrics for determining when your final is
Figure 17: WSU’s final examination final
Figure 16: UI’s final examination schedule

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Determine where to park on campus
UI: After searching for several minutes,
there was no button found to lead to the
parking map, so it had to be searched for
in the search bar for “Campus parking”.
Then click on “parking permit”, and
then “parking maps” on the left-hand
side. Click on “open map” under the
campus parking map.
WSU: Click on “about” located on the
top of the page, the services on the drop
down. Then scroll down o
administrative, and click on “Parking
and Transportation, then scroll down
and click on campus map.
University of Idaho’s website scored lower
on efficiency because I could not locate the
tab that campus parking would be under. So
that took 5 minutes of looking, then I finally
searched for it in the search box.
Washington State University’s website
scored lower in engaging because the map
was more complicated, and harder to read.
Figure 21: Result of 5 determined metrics for determine where to park
on campus
Figure 20: WSU parking map
Figure 19: UI parking map

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Find general contact information for the University
UI: Click on “about” located on
the top row of the page. The
information to contact the
university is located on the left-
hand side.
WSU: Click on “About” located on the
top row, then click on “contact us”.
Then it will give multiple phone
numbers and emails to contact the
university.
University of Idaho’s website was
easy to use, and efficient. It did
score lower in engaging because
it only gave one number and
wasn’t specific about what type of
questions could be answered from
this contact information.
Washington State University’s
website did require more clicks,
so it received a lower score in
efficiency. It did however receive
a higher score than U of I’s in
engaging because it offered a
wide variety of phone numbers,
and what they pertained to.
Figure 22: General contact information for UI
Figure 23: General contact information for WSU
Figure 24: Result of 5 determined metrics for finding general contact
information

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Determine what a master’s program in food science requires
UI: First click on “Academics” located on the top row
of the page. Then click on “Agriculture and Life
Science” located under colleges. Then click on
“Majors and Degrees” located on the left-hand side.
Scroll down and then click on “Food Science”, and
then on “M.S. degree” on the left-hand side.
WSU: Click on “Academics”
located on the top row of the page,
followed by “graduate programs”.
Then the alphabet will appear,
click on “F” for food science. It
will then display all the majors
that start with a F. Click on “food
science” then click on “Master of
Science”.
As the results show both websites were
rated low in efficiency. This was because
there was many screen and click you would
have to go through to the find the
information you are looking for. University
of Idaho’s website got a lower rating
because it was an even longer process.
Washington State University’s scored
higher in engaging because the platform was
easier to use. I especially liked the fact that
it showed an alphabet and you could click
on any letter and go start to the majors that
began with that letter.
Figure 25: UI master’s degree page
Figure 26: WSU master’s degrees
Figure 27: Result of 5 determined metrics for determine what
a master’s program in food science requires

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Find the handshake portal for employment
UI: First click on “current students located on
the top row of the website. Then on the next page
click on “Career services”, and the “Hire a
Vandal”. The link to handshake will the
show.
WSU: First click on “Community Life”
located on the top row of the home page.
Then click on “Careers and Jobs”, and
scroll to student employment, and the will
be a link to access handshake.
This task was easy and straight
forward on both websites. They both
score low in efficiency because there
were numerous clicks to get to the
handshake page on both websites, but
more on University of Idaho’s
website.
Figure 30: Result of 5 determined metrics for finding hand shake portal
Figure 28: Hire a vandal link
Figure 29: WSU student employment page

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As the results show, both websites were similar. The University of Idaho’s website was rated
better than Washington State University four times, while WSU’s was better than U of I’s four
times as well, and they both tied twice. The most noticeable difference was task 5, finding
upcoming athletic events on campus. The University of Idaho’s website was easier to use and
took less time to get to that Washington State University’s.
This figure shows that the University of Idaho’s website rated higher overall or tied in all
categories where it was scored. The University of Idaho was noticeable more engaging than
Washington State University’s website.
Figure 31: Result of Cumulative ratings by task
Figure 32: Result of Cumulative rating by pre-determined metrics

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Discussion:
Overall the University of Idaho’s and Washington States University’s official school websites
preformed similarly while completing the 10 designated of tasks. This can be shown by figure
31, the University of Idaho’s website was rated better than Washington State University four
times, while WSU’s was better than U of I’s four times as well, and they both tied twice. Task 5,
finding upcoming athletic events, had the largest difference in performance. The University of
Idaho performed better by 4 points. Overall both websites scored low in efficiency and engaging.
Both websites did well completing each task, I tried not use the search bar unless it was the last
option. The search bar is a great option to use but it would have defeated the purpose of each of
these tasks if I automatically searched for each of them. I tried to look around the websites for at
least 3 minutes before moving to the search bar.
There is only a few recommendations that I would make. To the University of Idaho, it would be
to include words along with pictures under “Student Life”. If people can’t understand what the
picture is they might not hover over it and see what is connected to. To Washington State
University, it would be to not ask for more money once someone has already decided to donate.
This seems greedy and could deter people from donating. Another item I would recommend
changing is the final schedule, it is hard to read and to interpret, especially compared to the U of
I’s.

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Bibliography:
https://www.uidaho.edu/
https://www.givecampus.com/campaigns/3269/donations/new
https://www.uidaho.edu/student-life/greek/fall-recruitment
https://www.uidaho.edu/current-students/campus-recreation/sport-clubs
http://www.uidaho.edu/admissions/apply
https://www.uidaho.edu/registrar/classes/finals/spring
https://www.uidaho.edu/infrastructure/parking/parking-maps
http://www.uidaho.edu/about
http://www.uidaho.edu/cals/school-of-food-science/phd-food-science
https://www.uidaho.edu/current-students/career-services/students-and-alumni/hire-a-vandal
https://wsu.edu/
https://foundation.wsu.edu/give/
https://gogreek.wsu.edu/how-to-join/sorority-recruitment/
https://urec.wsu.edu/sportclubs
https://wsu.edu/admission/
http://wsucougars.com/
https://registrar.wsu.edu/media/759005/spring-2018-final-exam.pdf
https://transportation.wsu.edu/Map.html
https://wsu.edu/about/contact/
http://sfs.wsu.edu/graduate-program/
https://ascc.wsu.edu/career-services/student-employment/

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Appendix:
University of Idaho website Washington State University website
Task 1 Give money to the University Give money to the university
Effective I was ableto complete the task. I was ableto complete this task
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Efficient I was ableto complete the task in a timely manner I was ableto complete the task in a timely manner
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Engaging I was satisfied and pleased whileusingthis
product.
I was satisfied and pleased whileusingthis
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Error Tolerant I was ableto recover if I made an error. I was ableto recover if I made an error.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Easy to learn I was ableto build knowledge of the product
without trying.
I was ableto build knowledge of the product
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Easy to use and straightforward
Took some time to answer the questions
Didn’t make an error, but if you did you would
have to reenter the info. If you realized iton the
payment page
Easy to use
A lotof questions to answer
Asks for even more money once you have put an
amount already,annoying.
No error was made, have to re-enter if you did

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Task 2 Find out when sorority recruitment is. Find out when sorority recruitment is.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes You had to know what you arelookingfor
Had to go through a lot of pages, and clicks
They have pictures,but no words, so you must
hover over the pictureto see what they are
Took time to get to the page
Many clicks to get there
Easier than u of I’s
Easy to undo if you make an error

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Task 3 Learn about what club sports are offered. Learn about what club sports are offered.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Easy to use
A lotof clicks to get to the page
Had to hover over pictureof a girl and Frisbee
Easy to use
A lotof clicks to get on the page
Easy to back out if an error

21
Task 4 Find the application to apply. Find the application to apply.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Only a couple clicksto get to the page
Easy to find
Multipleways to get there
Hard to go back once in application
Took a couplemore clicks then U of I’s
If you pick the wrong year of study, you have to
restart
Easy to find

22
Task 5 Find upcoming athletic events. Find upcoming athletic events
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Only required on click
Showed nice and big atthe top
Showed all info even opposingschools symbol
Harder to find, was under community life,had to
look for it, was also notas noticeableon the sideof
the screen.

23
Task 6 Determine when your final is. Determine when your final is.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Quite a few clicks,butwas easy to find, makes
sinceto under current students tab, easy to read
and determine the time and date of your final
based on your class.
Couldn’t find what itwould be under, so I had to
search for it. Hard to read and understand when
the final would be, not well organized

24
Task 7 Determine where to park on campus. Determine where to park on campus.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Could not find which tab it would be under, so I
wasted time on that, end up searchingfor it.The
map was easy to read though, and determine
where to park.
Did not have to search
But had to scroll a way on one page
The map was hard to read and difficultto interpret

25
Task 8 Find general contact information for the university. Find general contact information for the university.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Easy to use
It only gave one general phone number, so you
have to be transferred around
Used more clicks than U of I’s
Gave a wide variety of number so you can get to
the placeyou are tryingto contact.

26
Task 9 Determine what a master’s program in food science
requires.
Determine what a master’s program in food science
requires.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes You would have to know what collegeit was in to
find it, not all peoplewould that.
A lotof clicks to get to the page
Multipleclicksto get to the page
Easy to find
Gave a lotof information aboutthe department,
degree and the staff

27
Task 10 Find the handshake portal for employment. Find the handshake portal for employment.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
product.
product.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
without trying.
without trying.
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
Strongly
Disagree
Strongly
Agree
1 2 3 4 5
My notes Easy to find and uses straightforward language
Took, multipleclicks to get there
Easy to find and uses straightforward language
Took, multipleclicks to get there

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