1. 9383 Varodell Drive PHILIP A. PRINCE 810-845-8744
Davison, MI 48423 prince0559@gmail.com
IT GLOBAL EXECUTIVE PROGRAM MANAGER
Infrastructure and Applications ▪ Transition and Transformation ▪ Project Management
Pragmatic IT Delivery Management professional with a well-earned reputation for strong work ethic,
approachability and consistent commitment to team leadership and innovation. Adept at building strong
relationships with global C-level management. Successfully delivers large complex infrastructure and
application projects and solutions through expert leadership of cross-functional on-shore and off-shore support
organizations. Proactively drives service level management to meet or exceed quality of service commitments.
Proven track record of successful program management, solid financial performance, executive and
organizational leadership, ITIL based service management, transition and transformation services.
Areas of Expertise
• Performance / Program / Contract Management
• Escalation and Turnaround Management
• Budgeting / Cost Control
• Vendor Management
• Coaching/ Team Building & Leadership
• Systems Development / Implementation
• Global IT Outsourcing
• Contingency Management
• Transition / Transformation Management
• Process Improvement
Professional Experience
IBM CORPORATION - Southfield, MI
Executive Program Manager – Global Transition and Transformation Services (2011 – Present)
Leadership of Transition and Transformation services for major Chemical, Energy, Electronics and
Manufacturing companies, utilizing onshore and off shore delivery centers.
• Insured successful completion of all contracted Transition deliverables and achieved highest levels of
customer satisfaction.
• Established effective partnership with C-level client executives and IBM internal service delivery
management teams, both US domestic and Global off-shore delivery organizations, such as the Brazil,
Costa Rica, India and Malaysia based delivery centers.
• Established effective global communication processes to insure timely and accurate management of end-
to-end global support activities across multiple service delivery centers.
• Effectively managed financial cost control of the contracted Transition programs, meeting or exceeding
all transition and transition budget requirements.
HP ENTERPRISE SERVICES - Davison, MI
Global Service Delivery Manager (2008 - 2011)
Leadership of operational support organization for major Pharmaceutical company, utilizing onshore and
multiple off shore centers in a 24x7x365 “follow the sun” support model.
• Insured compliance with all Service Level Agreement's achieved highest customer satisfaction results.
• Established effective partnership with delivery management team in Costa Rica, India and Malaysia
based delivery centers. Significantly improved communications and teaming for end-to-end global
support across service delivery centers.
• Designed and implemented a daily and monthly reporting process for pro-active service management.

2. PHILIP A. PRINCE 810-845-8744 Page 2
• Effectively managed financial control of the delivery program meeting all budget requirements.
• Led over 200 technical resources supporting over 6000+ Wintel servers globally.
Global Account Delivery Manager – Sales Pursuit (2006-2008)
Participated with Sales Team during Pursuit Phase representing HP Services Global Delivery and winning over
$2B in new contract revenue.
• Evaluated risk, costs, resource requirements, schedules and submitted delivery opinions and
recommendations to the team for discussion during Bid Assurance and/or Executive Approval sessions.
• Crafted and reviewed services contract and Service Level Agreement language. Negotiated penalties
and earn-back criteria in collaboration with client C-level executives.
• Upon contract signing, managed Client Relationship and Service Delivery teams for IT Outsourcing
support after sale. Brought permanent Account Delivery Manager up to speed for ongoing support.
• Made significant contributions in winning a Comprehensive IT Outsourcing contract with a major Financial
company. Led the data center relocation from England to the Netherlands, server consolidation /
virtualization and build out of a new datacenter. Designed and implemented a global support
organization to effectively support the new environment.
Director, Americas Account Delivery Management (2004 – 2006)
Led Account Delivery Management activities for over 40 Outsourcing Services clients throughout the United
States with total contract value in excess of $520M. Customers included diverse industry companies, such as
major Food, Entertainment, Transportation, Retail, Pharmaceutical, Manufacturing, Consulting and others.
• Participated on the Sales Pursuit and Bid Assurance team representing the Service Delivery organization
to review and determine if potential contracts should be pursued, based on corporate capabilities,
resource availability, financial forecasts and schedule constraints. Joined Pursuit Team for executive
presentations showcasing Outsourcing Services value and commitment to the customer’s success.
• Ensured all Client Satisfaction goals, Service Level Agreements and Contractual Commitments were
met.
• Negotiated new business opportunities and grew installed customer base from 13 to over 40 accounts.
• Mentored subordinate Account Delivery Managers to successfully deliver services to contract
• Led Executive Escalation Management for Americas Services installed base.
Senior Account Delivery Manager (2000 – 2004)
IBM CORPORATION - Southfield, MI
Senior Program Manager / Consultant (1998 – 2000)
ELECTRONIC DATA SYSTEMS CORPORATION - Troy, MI
Systems Engineering Manager (1991 – 1998)
Advanced Systems Engineer (1986 – 1991)
TEXAS INSTRUMENTS INCORPORATED
Business Programmer Analyst (1985-1986)
EDUCATION
Bachelor of Science in Business Administration,
Management Information Systems Major
Central Michigan University 1984
CERTIFICATION
Project Management PMP Certification (2004 – 2010)

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ITIL Foundation Certification (2013)
Awards
Hewlett Packard Managed Services “MVP” Award (2003 – 2006)