Successful Shared Services Implementation


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Due to economic uncertainty many businesses are seeking to become more efficient while maintaining quality and service. Transitioning to a shared service model is at a fever pitch. Here are ten steps to a successful shared service center implementation.

Published in: Business, Technology
  • Hi Richport, Thank you for the feedback. The slideshare presentation is based off our popular blog post which gives a summary. Additional insights, including templates, is provided in our e-book (last slide). Thanks again for sharing your views and following our presentation.
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  • Except for #6 and #10, the rest of the recommendations are somewhat universal to any Process/IT initiative. Expected more unique insights to the implementation of a Shared Service.
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Successful Shared Services Implementation

  1. 1. Shared Service Center 10 Keys to Effective Implementation Effective Leadership: Popular Article Series from HR C-Suite
  2. 2. Efficiency, saving money, improving quality and service is necessary for businesses remain healthy and viable. It should be no surprise that many multi-location companies are looking at the shared service model as way of achieving those objectives.
  3. 3. Here are 10 Steps to an effective shared service center implementation:
  4. 4. 1. Ask Key Questions What objectives are to be reached?
  5. 5. 2. Determine Key Criteria Understand what should go into shared service center and what should not.
  6. 6. 3. Phase Implementation Determine a sequence of events and what and when things will change.
  7. 7. 4. Simplify Complexity Upfront Simplify complex processes before implementation.
  8. 8. 5. Establish Strong Governance Establish good oversight to prevent “complexity creep”
  9. 9. 6. Establish Chargeback Expectations Be clear and transparent about costs and billing arrangements
  10. 10. 7. Change Management Take change management seriously and have a plan
  11. 11. 8. Ensure Effectiveness Over Time Build benchmark and follow up measures to ensure performance in the long-term
  12. 12. 9. Evaluate Technology Plan from the start what is the best technology platform that will support the service center.
  13. 13. 10. Use Service Level Agreements SLA’s are a great communication tool between service center and customer.
  14. 14. Get our NEW publication today! The Insider’s Guide to Shared Services vWhat are common services offered (and how are they determined)? vWhat roles are critical to success? vWhat technology is needed to support this initiative? vWhat chargeback model do you recommend? vHow do you measure performance? Get these key shared service questions answered as well as templates, tools and checklists! To learn more and get access go to: publications/shared_services